ProjectsForce vs. SAP Field Service Management

SAP Field Service Management is well suited for use cases where a business operates across large geographical regions and involves multiple technicians. Automatically, SAP Field Service Management can create customer and user profile data and views and ensure they can be used efficiently with features like notifications, scheduling, etc.

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• Intelligent scheduling and dispatching. The system helps me allocate jobs based on technician availability, locations, and skills. This has reduced unnecessary travel and conflicts.
• Work order management allows me to track service activities and keep them organized in one place.
• Wider SAP Ecosystem integration and connections with S/4HANA mean everything from my staff to my customers is aligned.

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Independently Invited by TrustRadius

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• Integrating with applications or platforms outside SAP is challenging because dedicated open-source SDKs are not available.
• If an engineering team wants to fine-tune the SAP Field Service Management application, it requires extensive training on the SAP tech stack. This can be remediated by introducing more easy-to-use development features and AI assistance.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Though it is good tool but still having issues with stability and need good amount of technical support to implement. The Industry still do not have good resource available for supporting this product. SAP should provide lighter user manuals/ set up documents. The ones which are already there looks very complex and requires lot of time to go through

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

SAP Field Service Management has definitely very nice interface and mobile application. Also thanks to advanced business rules we can automate a lot of processes and many AI functionalities can be used to help dispatchers, technicians and service team in their work. It also has strong integration capabilities (using e.g. SAP CPI or Proaxia Connector).

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Support is not very good. Actually one way to support this product is to have flexible and robust support. As it is a relatively new product and continuously evolving so it is better that SAP provide quick support on issues which may feel are trivial.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

We used Click Schedule before, now Salesforce Field Service and it was robust in its core fieldwork toolset but an absolute pain to integrate with our ERP... SAP did not have an equivalent product until FSM so when the time came to find a replacement/upgrade for Click we decided for it mainly due to the ease of integration

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I haven't needed to send multiple technicians out, away from their base, or send under-skilled ones to jobs they cannot complete, so my travel costs have dropped significantly.
• The automation and scheduling assistant has let me focus on more important, higher-level tasks.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info