Proliant vs. Xactly Objectives

This is solely based on two things: the fact that we have been unable to have issues fixed after more than a year of dealing with them AND since a key contact for us left we are unable to get a fast turnaround on many questions unless we contact the person who handles our payroll. I like the platform and it's easy to use, but when it's not functioning how we need it to, that's a problem. I still cannot see what my actual PTO balance is on my dashboard (the same for three other employees). This is an issue.

Incentivized

It works well for the Sales Team, they can enter their KSO and they can measure it on their own. It is much more labor intensive for the admin to set up all of the plans and send them out individually and I am forced to click on every single person in order send out the plan and allow them to enter their own KSOs. It is very time consuming and not knowing what will happen with each step is very confusing especially as a new user.

Incentivized

• Fantastic customer service!!
• Well implemented products.
• Well rounded choices for all HR needs.

Incentivized

• A single place to view all reviews.
• Track progress.
• Calculate comp.
• Provides a downloadable report.

Incentivized

• I cannot get RPO to be changed to how it needs to be for our business needs (when T&L employees move to salaried, for example). I have had several meetings regarding this and it still is not fixed -- more than a year later
• Slow response from employee.helpdesk@proliant.com often leads me to send messages to payroll administrator for response
• I believe we are paying for some added services; I do not know what these services are and I've asked on several occasions to have someone contact me about this.

Incentivized

• There is zero help on the system
• No training course
• No ability to mass send out plans
• Must approve and send plans individually
• No direction on what each button does or examples

Incentivized

Super user friendly!

Incentivized

Proliant is the only payroll software I have used, and I don't plan on changing that anytime soon. It gives me everything I need in simple, easy-to-use software. If I have questions they have quality customer service. I get calls weekly to change to other payroll services, and I don't consider changing because there is no need to change - I have everything I need here. Proliant does exactly the job I am looking for it to do.

Incentivized

I have not evaluated any other products.

Incentivized

• All of my employees use the app on a regular basis and love it.
• Proliant has helped us solve tax issues our last payroll company could not

Incentivized

• Saved time.
• Accurate calculations.
• Audit trail.
• Version control.

Incentivized