Pure Chat by Ruby vs. XWiki

Pure Chat by Ruby

7 Reviews and Ratings

XWiki

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Pure Chat by Ruby	Score8.6 out of 10	N/A	Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.	$10 per month
XWiki	Score8.2 out of 10	Mid-Size Companies (51-1,000 employees)	XWiki is an open-source collaborative platform designed to enhance business collaboration and streamline knowledge management for companies of all sizes. As a an alternative to proprietary knowledge bases, XWiki offers a structured second-generation wiki with over 900 pre-made extensions, enabling businesses to add features and customize their XWiki instance to meet specific needs. Key features and benefits: Structured wiki concept: XWiki organizes knowledge…	$300 per year 10 users

Pricing

Pure Chat by Ruby

XWiki

Additional Users - Pro: $10
per month
Additional Users - Growth: $15
per month
Growth: $49
per month
Pro: $99
per month

Starter: €300
per year for up to 10 users
On-Premise: Custom Pricing
(Pro Plans available for On-Premise deployment)
Basic: starting at €1443
per year for up to 25 users
Business: starting at €10890
per year for up to 250 users
Enterprise: starting at €33000
per year for up to 500 users

Pricing Offerings
Pure Chat by Ruby	XWiki
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

No setup fee

Optional

—

Discount available for multi-year pricing and higher user volumes. Up to a 50% discount available for NGOs and institutions of higher learning.

Best Alternatives
	Pure Chat by Ruby	XWiki
Small Businesses	Olark Score10 out of 10	Slite Score5.7 out of 10
Medium-sized Companies	Zoho SalesIQ Score9.7 out of 10	Bloomfire Score8.4 out of 10
Enterprises	Genesys DX (discontinued) Score10 out of 10	Bloomfire Score8.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Pure Chat by Ruby	XWiki
Likelihood to Recommend	8.6 (2 ratings)	10.0 (1 ratings)

User Testimonials
	Pure Chat by Ruby	XWiki
Likelihood to Recommend	Ruby Receptionists, Inc Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone Incentivized Matthew Gehrman Agency Principal Read full review	XWiki SAS XWiki is very well suited for a very wide range of web collaboration and web development. Stéphane Laurière CTO Read full review
Pros	Ruby Receptionists, Inc Online chat Multiple websites, multiple users Supervisor feature Incentivized Toby Mei Senior Marketing Analyst Read full review	XWiki SAS XWiki makes it easy to manage semi-structured information, which is at the heart of every knowledge nexus of organizations. It makes it easy to manage in a single system both structured data (such as memberships, projects), and unstructured data. XWiki offers a very rich API for creating enterprise applications quickly that are easy to maintain and evolve collaboratively. XWiki templating and skinning system is extremely flexible and powerful. Stéphane Laurière CTO Read full review
Cons	Ruby Receptionists, Inc Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use. Incentivized Matthew Gehrman Agency Principal Read full review	XWiki SAS While the basic pieces are available for turning XWiki into an advanced semantic system, some features could be made available more prominently to the user for easing the use of faceted and typed links, paving the way for a new era of collaborative knowledge sharing. Stéphane Laurière CTO Read full review
Alternatives Considered	Ruby Receptionists, Inc Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions. Incentivized Toby Mei Senior Marketing Analyst Read full review	XWiki SAS XWiki key differentiators in my opinion: Fast app development framework with very rich API Open-source strategy, opening the way to collaborative innovation Stéphane Laurière CTO Read full review
Return on Investment	Ruby Receptionists, Inc Instant connection with our clients and prospects Expanded our ability to increase client contact efficiency Allows us to stay up to date with the ever changing demand of consumers Incentivized Matthew Gehrman Agency Principal Read full review	XWiki SAS XWiki has a positive impact on the OW2 communication and collaborations strategies. It saves time when developing applications. Stéphane Laurière CTO Read full review
ScreenShots		XWiki Screenshots