QEdge vs. Verint Automated Quality Management

QEdge all software are well suited for organisation where regulatory acceptation are more as compared to other non regulated industry. Its is best for organisation where work flow is scattered and need to convert in to organised work flow. It is less suited for organisation with smaller number of employee with limited budget.

Incentivized

Getting a view of all calls and a good pool of calls is the automated qualities strong suite. It can validate and score anything that is within he applicable rule set. Usually, AQM is good for answering yes/no questions, would like to see some functionality around call segments or actions like hold

Incentivized

• QEdge all software are compliant to pharmaceutical regulatory standard.
• It is customisation as per our requirements.
• There integration with each other reduce duplication of work.

Incentivized

• Agent Score Cards
• Advise when agents need coaching / additional training
• Enable 100% scaling of call / interaction monitoring
• Reduce resources needed to otherwise manually review agents.

Incentivized

• Dashboard functionality need to implement for QMS tracking.
• Change control report generation is not customisation as per requirement.
• System assign same number for different QMS like CAPA.

Incentivized

• Layering in additional conditions into questions could probably be improved slightly. A lot of time is being spent on rebuilds and customizing additional layers of questioning.

Incentivized

The QEdge rating reflects both its strengths and shortcomings. Its compliance tools, automation features, and scalability shine, ensuring efficiency and consistency. Its service and support from vendor also appreciable. However, due to some scope of improvement in software which could easy our task during routine work. I have given 8 rating out of 10.

Incentivized

Access cannot be restricted in the form designer at the form level. In order to give admin access for AQM it opens up access to all form. In a company with multiple organizations, we wouldn't want others to be able to modify forms.

Incentivized

We did not know how to use it effectively at first so we got extra training but it doesn't really help us where we spend the most time evaluating quality - on procedural/technical accuracy.

Incentivized

• Its increased productivity and expedite document approval process.
• Improved organisation alignment with regulatory authorities
• Document tracking and traceability become easier

Incentivized

• We had another product that we decommissioned so we have been without AQM for 9 months now
• Negative, Still not up and running as expected

Incentivized