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Qualys TruRisk Platform vs. Spiceworks Cloud Help Desk vs. Virima

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Qualys TruRisk Platform

    Score6 out of 10
    N/AQualys TruRisk Platform (formerly Qualys Cloud Platform, or Qualysguard), from San Francisco-based Qualys, is network security and vulnerability management software featuring app scanning and security, network device mapping and detection, vulnerability prioritization schedule and remediation, and other features to provide vulnerability management and network attack surface reduction.N/A

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Virima

    Score9.6 out of 10
    N/AVirima is a SaaS platform from Virima Technologies in Atlanta, that aims to solve the toughest IT Operations management and reporting challenges. With Virima’s automated Infrastructure Discovery, trustworthy CMDB, and Service Mapping visualizations, the vendor says IT staff will be ready to make informed decisions with fast-tracked insights.N/A
    Pricing
    Qualys TruRisk PlatformSpiceworks Cloud Help DeskVirima
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Qualys TruRisk PlatformSpiceworks Cloud Help DeskVirima
    Free Trial
    NoNoNo
    Free/Freemium Version
    NoYesNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details———
    More Pricing Information
    Community Pulse
    Qualys TruRisk PlatformSpiceworks Cloud Help DeskVirima
    Considered Multiple Products
    Qualys
    No answer on this topic
    Spiceworks Ziff Davis
    No answer on this topic
    Virima Technologies
    No answer on this topic
    Key User Insights
    Would buy again
    85%
    Would buy again
    17 Answers
    97%
    Would buy again
    35 Answers
    No answers on this topic
    Delivers good value for the price
    87%
    Delivers good value for the price
    13 Answers
    100%
    Delivers good value for the price
    35 Answers
    No answers on this topic
    Happy with the feature set
    85%
    Happy with the feature set
    17 Answers
    94%
    Happy with the feature set
    34 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    15 Answers
    100%
    Lived up to sales and marketing promises
    27 Answers
    No answers on this topic
    Implementation went as expected
    92%
    Implementation went as expected
    12 Answers
    100%
    Implementation went as expected
    31 Answers
    No answers on this topic
    Features
    Qualys TruRisk PlatformSpiceworks Cloud Help DeskVirima
    Threat Intelligence
    Comparison of Threat Intelligence features of Qualys TruRisk Platform and Spiceworks Cloud Help Desk and Virima
    Feature
    Qualys TruRisk Platform
    8.7
    7 Ratings
    7% above category average
    Spiceworks Cloud Help Desk
    -
    Ratings
    Virima
    -
    Ratings
    Network Analytics8.96 Ratings00 Ratings00 Ratings
    Threat Recognition8.37 Ratings00 Ratings00 Ratings
    Vulnerability Classification8.87 Ratings00 Ratings00 Ratings
    Automated Alerts and Reporting9.07 Ratings00 Ratings00 Ratings
    Threat Analysis8.27 Ratings00 Ratings00 Ratings
    Threat Intelligence Reporting8.97 Ratings00 Ratings00 Ratings
    Automated Threat Identification8.77 Ratings00 Ratings00 Ratings
    Vulnerability Management Tools
    Comparison of Vulnerability Management Tools features of Qualys TruRisk Platform and Spiceworks Cloud Help Desk and Virima
    Feature
    Qualys TruRisk Platform
    8.5
    9 Ratings
    2% above category average
    Spiceworks Cloud Help Desk
    -
    Ratings
    Virima
    -
    Ratings
    IT Asset Realization8.89 Ratings00 Ratings00 Ratings
    Authentication7.96 Ratings00 Ratings00 Ratings
    Configuration Monitoring8.57 Ratings00 Ratings00 Ratings
    Web Scanning8.88 Ratings00 Ratings00 Ratings
    Vulnerability Intelligence8.67 Ratings00 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Qualys TruRisk Platform and Spiceworks Cloud Help Desk and Virima
    Feature
    Qualys TruRisk Platform
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    Virima
    -
    Ratings
    Organize and prioritize service tickets00 Ratings8.855 Ratings00 Ratings
    Expert directory00 Ratings5.548 Ratings00 Ratings
    Subscription-based notifications00 Ratings4.943 Ratings00 Ratings
    ITSM collaboration and documentation00 Ratings9.346 Ratings00 Ratings
    Ticket creation and submission00 Ratings10.055 Ratings00 Ratings
    Ticket response00 Ratings10.054 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Qualys TruRisk Platform and Spiceworks Cloud Help Desk and Virima
    Feature
    Qualys TruRisk Platform
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.5
    53 Ratings
    17% above category average
    Virima
    -
    Ratings
    External knowledge base00 Ratings9.549 Ratings00 Ratings
    Internal knowledge base00 Ratings9.449 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Qualys TruRisk Platform and Spiceworks Cloud Help Desk and Virima
    Feature
    Qualys TruRisk Platform
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    8% above category average
    Virima
    -
    Ratings
    Customer portal00 Ratings9.847 Ratings00 Ratings
    IVR00 Ratings4.512 Ratings00 Ratings
    Social integration00 Ratings9.028 Ratings00 Ratings
    Email support00 Ratings10.047 Ratings00 Ratings
    Help Desk CRM integration00 Ratings10.029 Ratings00 Ratings
    IT Asset Management
    Comparison of IT Asset Management features of Qualys TruRisk Platform and Spiceworks Cloud Help Desk and Virima
    Feature
    Qualys TruRisk Platform
    -
    Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Virima
    9.4
    3 Ratings
    19% above category average
    Software and hardware inventory tracking00 Ratings00 Ratings9.63 Ratings
    License management00 Ratings00 Ratings9.63 Ratings
    Asset lifecycle monitoring00 Ratings00 Ratings9.33 Ratings
    Contract management00 Ratings00 Ratings9.33 Ratings
    Asset relationship management00 Ratings00 Ratings9.33 Ratings
    Best Alternatives
    Qualys TruRisk PlatformSpiceworks Cloud Help DeskVirima
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    Help Scout
    Score9.3 out of 10
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    Score8.9 out of 10
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    User Ratings
    Qualys TruRisk PlatformSpiceworks Cloud Help DeskVirima
    Likelihood to Recommend
    8.6
    (25 ratings)
    10.0
    (84 ratings)
    9.6
    (3 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (29 ratings)
    -
    (0 ratings)
    Usability
    2.0
    (1 ratings)
    9.8
    (10 ratings)
    -
    (0 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (7 ratings)
    8.7
    (26 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Qualys TruRisk PlatformSpiceworks Cloud Help DeskVirima
    Likelihood to Recommend
    Qualys
    Qualys Cloud Platform is well suited for organizations that need additional tools to secure and bolster their security from end to end. The automated, real-time threat protection is very quick to notify an admin of potential vulnerabilities and risks, as well as recommending quick fixes to resolve/close the gap before an incident occurs. QCP excels at portraying all of these in a single pane of glass, and find that the Qualys reports are more detailed than competitor product lines. One of our big issues with QCP is that you do have to pay for each scanner, which can quickly add up to large costs. For this reason, I would rate Qualys at a ~7 due to great features and functionality, but overall value could be better for a large organization. I would also say that QCP may make more sense for smaller organizations due to this pricing model.
    Incentivized
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    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
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    Virima Technologies
    The reason why i would recommend Virima its because they offer most excellent SaaS solution which is bound to solve the most stringent IT assets and services management problems. Has a graphical representation for changes to provide better insights. Helps to monitor our network and enhance security highly. I love the support team they are very responsive and easy to reach at.
    Incentivized
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    Pros
    Qualys
    • It really does well at vulnerability scanning, which it is well known for. It's accuracy at finding vulnerabilities is top notch, more so than a lot of other vulnerability tools out there. In an organization/company you want this kind of accuracy at finding vulnerabilities in your network/endpoints
    • It is very good at managing endpoints on a consistent basis, meaning you can add endpoints to Qualys and have the platform scan/track/protect for vulnerabilities on an ongoing basis, without user intervention
    • It does really well at separating out and identifying what levels of criticality each vulnerability should fall into. This way, an organization/company can attack the more critical vulnerabilities first
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    Virima Technologies
    • Virima is outstanding in relation to information Technology asset tracking.
    • Great in in terms of company or organization contract management.
    • excellent in terms of license management.
    Incentivized
    Read full review
    Cons
    Qualys
    • This program is really complicated, the multiple functions that are presented to us are not very clear and in some cases, it is a matter of intuition to execute a function, it is not very informative.
    • The interface of this program can be a real problem; for our taste, this program looks a bit messy, and the interface does not help or guide you to find the options you need.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    Virima Technologies
    • Offers a vivid service mapping feature that represents the full picture of how business services are supported and what is occurring at the application, computes, and network layer that could be impacting availability performance.
    • Application dependency mapping.
    • IT Assets Management.
    Incentivized
    Read full review
    Likelihood to Renew
    Qualys
    No answers on this topic
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    Virima Technologies
    No answers on this topic
    Usability
    Qualys
    Again, the usability of Qualys has been a pinpoint for this entire review. It was easily the worst thing about the product and because of this, I would not recommend Qualys to anybody in my field. This should be something that Qualys strives to improve if they wish to stay in business.
    Incentivized
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    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
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    Virima Technologies
    No answers on this topic
    Reliability and Availability
    Qualys
    No answers on this topic
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
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    Virima Technologies
    No answers on this topic
    Support Rating
    Qualys
    They had a support page within the WAS to report any concerns or seek help. But the UI of that is not smooth. Regardless support staff were pretty responsive and helpful. They scheduled calls to understand and address our problems. Email support is good as well.
    Incentivized
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    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
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    Virima Technologies
    No answers on this topic
    Implementation Rating
    Qualys
    No answers on this topic
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
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    Virima Technologies
    No answers on this topic
    Alternatives Considered
    Qualys
    As described before Qualys is used to scan periodically the environment in order to check if there are some packages (Linux) or Applications (Windows) outdated, generating reports to the Service Owners, fulfilling what's is expected from us, attending all our expectations regarding the tool. That's why we'd choose Qualys to our organization.
    Incentivized
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    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
    Read full review
    Virima Technologies
    Accessing and Managing Virima is easy. Great support team very responsive,but i would like to have more visibility into the product management space. Nevertheless its a considerable tool that does what it was deployed to do.
    Incentivized
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    Return on Investment
    Qualys
    • Big time-saving tool vs. having to comb through several system reports which ultimately can still have you missing unapproved software.
    • Quick snapshot via the dashboard provided a nice summary of where you're assets meet or do not meet your organization's policy requirements.
    Incentivized
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    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
    Read full review
    Virima Technologies
    • Excellence in our company licensing management.
    • Outstanding in terms of Information Technology asset tracking.
    • Services mapping in the company.
    Incentivized
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