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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Quo

    Score8.2 out of 10
    N/AQuo (formerly OpenPhone) is a business phone and VoIP solution designed to help maintain work life balance. Features include incoming call identification, set business hours, contact ownership information to associate calls to teammembers, etc., to help organize call responding.

    $19

    per month per user

    Pricing
    Quo
    Editions & Modules
    Starter
    $19
    per month per user
    Business
    $33
    per month per user
    Scale
    $47
    per month per user
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    Quo
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional DetailsDiscounts available for annual pricing.
    More Pricing Information
    Community Pulse
    Quo
    Considered Both Products
    OpenPhone
    Chose Quo
    Intercom - not exactly the same type of product but still a messaging platform which is what we use OP for. OP is superior in that it's more focused. We only use it for texting and some calls.
    Braze - we used it before for promo texts, we found it more confusing, harder to …
    Incentivized
    Chose Quo
    Google is not my favorite business, and they have a reputation for suddenly shutting services down. I migrated to OpenPhone from Google Voice because of this worry. However, after over a year of dealing with OpenPhone problems, I wish had just stayed with Google Voice.
    Incentivized
    Chose Quo
    The OpenPhone UI was exactly what we were looking for. Seemed to be the most intuitive and at a great price for the features that we were looking for. We have a unique model, so there weren't too many services that provided the exact features that we needed. OpenPhone seemed to …
    Incentivized
    Chose Quo
    OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone …
    Incentivized
    Chose Quo
    I tried 3 other virtual phone services before I found OpenPhone. None of them were as well designed or easy to use as OpenPhone, and some were not reliable. All were more expensive. Some fell short on service...try as I might I couldn't get them to switch my existing number …
    Incentivized
    Chose Quo
    OpenPhone is easier to use, and allows our own recordings to be uploaded for voicemails. Grasshopper is more expensive and harder to use.
    Incentivized
    Chose Quo
    OpenPhone is just as good, if not better than all the big boys, and gives you premium features at no extra cost. You cannot beat their amazing price and if you give them a shot, you will be glad you did. Why pay $40-50/mo for a business line in 2022? The world has changed, get …
    Incentivized
    Chose Quo
    OP has better call quality (and tons of other features) compared to the Verizon plan we used.
    Incentivized
    Chose Quo
    It's not even a comparison. OpenPhone blows the competitors out of the water.
    Incentivized
    Key User Insights
    Would buy again
    90%
    Would buy again
    9 Answers
    Delivers good value for the price
    88%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    9 Answers
    Features
    Quo
    Cloud PBX
    Comparison of Cloud PBX features of Quo
    Feature
    Quo
    5.7
    5 Ratings
    33% below category average
    Hosted PBX4.54 Ratings
    Multi-level Interactive Voice Response (IVR)4.55 Ratings
    User templates8.04 Ratings
    Call reports4.54 Ratings
    Directory of employee names7.24 Ratings
    Call Management
    Comparison of Call Management features of Quo
    Feature
    Quo
    7.5
    9 Ratings
    9% below category average
    Answering rules7.26 Ratings
    Call recording7.28 Ratings
    Call park7.25 Ratings
    Call screening7.27 Ratings
    Message alerts8.97 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Quo
    Feature
    Quo
    5.7
    10 Ratings
    33% below category average
    Video conferencing4.52 Ratings
    Audio conferencing4.55 Ratings
    Video screen sharing5.01 Ratings
    Instant messaging8.910 Ratings
    Mobile apps
    Comparison of Mobile apps features of Quo
    Feature
    Quo
    5.8
    10 Ratings
    30% below category average
    Mobile app for iOS4.510 Ratings
    Mobile app for Android7.25 Ratings
    Best Alternatives
    Quo
    Small Businesses
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternatives
    User Ratings
    Quo
    Likelihood to Recommend
    8.9
    (10 ratings)
    Usability
    7.2
    (2 ratings)
    Availability
    1.0
    (1 ratings)
    Performance
    1.0
    (1 ratings)
    Support Rating
    1.0
    (1 ratings)
    Contract Terms and Pricing Model
    1.0
    (1 ratings)
    Product Scalability
    1.0
    (1 ratings)
    Vendor post-sale
    1.0
    (1 ratings)
    Vendor pre-sale
    1.0
    (1 ratings)
    User Testimonials
    Quo
    Likelihood to Recommend
    OpenPhone
    If you have more than 2 people in your organization, then this will save you so much time. Delegation is the key to starting a business. Even when you're a 1 person show, being able to present to your user base the differentiation of options for client communications is critical. As a founder, feeling compelled to be always on is something I strive not to be. OpenPhone gives you that flexibility. I have found it to be less appropriate in complex HIPPA compliant areas, but that is it. OpenPhone really does seem to suit an open array of use cases.
    Incentivized
    Read full review
    Pros
    OpenPhone
    • It's great for texting.
    • It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
    • UI is great and really intuitive.
    Incentivized
    Read full review
    Cons
    OpenPhone
    • Web app could work better in my experience
    • Pricing could be lower
    • Somehow connect with whatsapp or / and other messaging apps that people commonly use
    Incentivized
    Read full review
    Usability
    OpenPhone
    In my experience, App features are buggy and confusing, and they often don't match the descriptions and screenshots in their documentation. In fact, many of their help links go to 404 "page not found" errors. In my experience, there are frequent outages and quality issues. My customers prefer to talk to me on a different line, because they find it difficult to understand me on OpenPhone.
    Read full review
    Reliability and Availability
    OpenPhone
    For me, there have been too many outages to rate this higher than "1 worst".
    Read full review
    Performance
    OpenPhone
    I think the platform is buggy and confusing. There are numerous outages. And the call quality, according to my customers, is atrocious.
    Read full review
    Support Rating
    OpenPhone
    In my experience, their support feels like the opposite of support. They send you in circles, never directly answer questions, provide vague suggestions with unwanted platitudes, and they often take days between responses to provide that. For me, it's a frustrating experience that leaves you with a net loss of time and energy versus before you reached out to them. In my opinion, you definitely don't get "support".
    Read full review
    Alternatives Considered
    OpenPhone
    OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions. Grasshopper's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion, Grasshopper was an inferior service/product in almost every way.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    OpenPhone
    In my experience, Billing lacks transparency, and they have made billing errors (overcharging me) since I started using them. I think the "trust registration" is an insane ripoff charging around $20 for every attempt. Crazy.
    Read full review
    Scalability
    OpenPhone
    In my experience, I can't even scale up to sending messages from a single number because of their broken and messed up "trust registration" system.
    Read full review
    Return on Investment
    OpenPhone
    • Provided us with a simple, yet robust phone system for our small business
    • Price can be lower for premium, and for multiple users
    Incentivized
    Read full review
    ScreenShots

    Quo Screenshots

    Screenshot of the collaborative phone system for teamsScreenshot of the call routing interfaceScreenshot of where the app captures all customer detailsScreenshot of how to share a number across a teamScreenshot of where to use AI to summarize, tag, and transcribe calls and texts