OpenPhone's platform is intuitive, reliable, and can scale with you
June 11, 2022

OpenPhone's platform is intuitive, reliable, and can scale with you

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with OpenPhone

We use OpenPhone daily to chat with job seekers and help them get interviews. Each user gets their own phone number that allows them to text job seekers, tag them with information, make phone calls, and organize all of the information that we have. It's been a huge help for us in organizing and integrating pretty well with HubSpot.
  • It's great for texting.
  • It's great for making phone calls. You get a new, unique phone number and can text/call from phone or desktop.
  • UI is great and really intuitive.
  • Integration with HubSpot - it doesn't talk both ways with HubSpot.
  • Setting and marking follow ups could be much better.
  • Allowing us to set lead stages would be a huge improvement for us. Things like, called, not interested, bad number, follow up, closed, etc.
  • Showing analytics like the time when most people respond, answer calls, etc would be super helpful.
  • Unique phone numbers
  • Calls
  • Texting
  • Outreach has gone up by a large multiple
  • Productivity is measured accurately
The OpenPhone UI was exactly what we were looking for. Seemed to be the most intuitive and at a great price for the features that we were looking for. We have a unique model, so there weren't too many services that provided the exact features that we needed. OpenPhone seemed to be the best choice for our small, but scaling, team.

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We're a small team that runs pretty fast and loose. The UI is great and seems to be scaling well with us. Our users all pick it up very quickly and do most of the things that we need it to do. I can't really say if it would be a good fit for an enterprise team.

OpenPhone Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Audio conferencing
Instant messaging
Mobile app for iOS
Mobile app for Android