OpenPhone User Review
June 06, 2022

OpenPhone User Review

Michael Chen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with OpenPhone

OpenPhone is the application we use for our phone system. It is the only phone system we use, and we use it for all incoming and outgoing calls. OpenPhone has many useful attributes, such as being able to upload our own recorded greeting, call history/call log, marking calls unread, in-app texting, and call transfers. We use all of these features in-depth.
  • In-app contacts list
  • Call transfer
  • In-app messaging between team members
  • Pricey
  • Cannot transfer out-going calls
  • Call transfer
  • In-app contact list
  • User interface is easy to learn and use, so it saves time
  • Allows us to upload our own greeting recording for professionalism
OpenPhone has an easier user interface than Grasshopper. Years ago when I was using Grasshopper, I recall that their user interface looked antiquated and full of complications. They would also update the interface just as everyone was getting used to using it. OpenPhone has many more functions. Grasshopper's app did not offer basic functions such as in-app texting between team members, and its call transfer function was incredibly complicated to use. In my opinion, Grasshopper was an inferior service/product in almost every way.

Do you think OpenPhone delivers good value for the price?

Not sure

Are you happy with OpenPhone's feature set?


Did OpenPhone live up to sales and marketing promises?


Did implementation of OpenPhone go as expected?


Would you buy OpenPhone again?


OpenPhone is good for small businesses. It has a detailed call history and call log, and allows users to mark messages as unread to track which issues have been resolved. However, it can get pricey if there are many team members that need to use it. Furthermore, we cannot transfer outgoing calls between team members, which complicates our usage.

OpenPhone Feature Ratings

Not Rated
Call screening
Instant messaging
Mobile app for iOS