OpenPhone review
January 08, 2025
OpenPhone review
Score 10 out of 10
Vetted Review
Verified User
Software Version
Premium
Overall Satisfaction with OpenPhone
We use it to communicate with our customers, mostly via texts not as much calling unless a customer specifically asks for a phone call. OP addresses the ease of setting up and using a phone number by making it a SAAS. We use it for day to day communication for high value customers, some transactional texts, some promotional texts as well.
Pros
- Group chats
- Ease of setting up qualifications (CRM type details)
- Use with Zapier
- Linking with Slack
Cons
- Web app could work better in my experience
- Pricing could be lower
- Somehow connect with whatsapp or / and other messaging apps that people commonly use
- Quicker communication is 100% ROI, sooner we can talk to our customers, the better.
- Ability to send promo texts is huge for us.
- Group chats also a new ability we didn't have before.
- Intercom, Braze and WhatsApp Business
Intercom - not exactly the same type of product but still a messaging platform which is what we use OP for. OP is superior in that it's more focused. We only use it for texting and some calls.
Braze - we used it before for promo texts, we found it more confusing, harder to navigate and price was higher as well if I remember correctly.
Whatsapp - problem is that you can't reach all USA customers using it.
Braze - we used it before for promo texts, we found it more confusing, harder to navigate and price was higher as well if I remember correctly.
Whatsapp - problem is that you can't reach all USA customers using it.
Do you think OpenPhone delivers good value for the price?
Yes
Are you happy with OpenPhone's feature set?
Yes
Did OpenPhone live up to sales and marketing promises?
Yes
Did implementation of OpenPhone go as expected?
Yes
Would you buy OpenPhone again?
Yes
Comments
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