Radware Bot Manager vs. Zscaler Internet Access

All new upgraded non-human bot detection feature is widely used across all the platforms open for customers and it is a great success. It provides zero access to malicious bots.

Incentivized

It's best suited for a distributed remote workforce, securing internet access for users from anywhere. Suitable for highly regulated industries, such as banking and Healthcare. Not a good fit for an organisation where most of its legacy is in an on-premises environment. Bandwidth-intensive industries like media/entertainment firms.

Incentivized

• ShieldSquare provides an easy to implement way of identifying website users that could be bots.
• By rating the potential of the user of being a bot, we are able to handle that user in the proper way.
• False positives are extremely rare with ShieldSquare. Plus, their support staff is also available to analyze traffic to specific content, and they can customize their algorithms when necessary to optimize the performance of their solution to suit our needs.

• Single Pane of Glass Management - Everything is very easy to access and monitor the entire environment from an internet security perspective.
• Install Flexibility - We can and do install Zscaler Internet Access on both our client devices as well as our SD-WAN appliances and servers. This allows us to control internet security even on devices without an agent in our networks.

Incentivized

• It would be nice to allow for more granularity when selecting which bots I'd like to allow through. I contacted support and asked about this and they said this was in the works.
• If you select to show captchas instead of blocking, I feel their captcha screen could use some improvement on the UI/UX to make it more intuitive for users to know what to do. I contacted support and made them aware of this.
• Would be nice to see captchas information in the statistics (i.e. how many captchas were presented, from what IP addresses, how many were filled out correctly),

Incentivized

• The logs feel kind of lack luster
• When issues are arising with SSL Inspection, logs show everything working despite end user experience
• Could use some kind of global find functionality or something that would allow you to search the entire configuration for matching URLs and the like

Incentivized

While Zscaler Internet Access (ZIA) delivers critical value in cloud security and RBI compliance, I rate renewal likelihood 7/10 due to evolving needs versus platform limitations. Below is my rationale:

Key Gaps:

1. Advanced Threat Costs:

ZIA’s add-ons (e.g., Advanced DLP, Sandboxing) incur 35%+ cost premiums – straining budgets as transaction volumes (UPI/iMobile) grow 50% YoY.

2. API Banking Scalability:

ZIA’s API rate limits throttle real-time policy sync during UPI peaks (10K+ TPS), forcing workarounds for finacle integrations.

3. RBI Future-Proofing:

Limited native support for upcoming digital rupee (CBDC) security rules requires custom development, increasing compliance overhead.

Incentivized

The application is easy to install and configure on all Windows devices. To troubleshoot any internet issue, we can easily collect all the relevant logs from Zscaler and check the exact issue. The only problem is with the uninstall, as a dedicated crew needs to provide the password.

Incentivized

There are often performance issues reported

Incentivized

Zscaler's ZIA support is quick and knowledgable. They respond within 1-2 hours of you submitting your ticket. They are very thorough and are typically ready to jump on a live troubleshooting session. Our ZIA platform and how we use is it unique so at times tickets can be open for weeks but we alway get quality support compared to other unrelated product support in our enterprise

Incentivized

When I compared these two products, Distil Networks only offered a solution where their bot detection sits in between your website and the visitors, similar to how Cloudflare works. I didn't want this so I decided to go for ShieldSquare that uses connectors. I want my visitors to hit the website directly, not have something sit in between.

Zscaler Intenet Access outperformed the competition due to its lightning-fast policy delivery and cross-compatibility. It is easy to track employee usage and block unnecessary websites, reducing company internet usage. Zscalar installed on every system increases cloud-based software bandwidth, decreasing user turnaround time and increasing efficiency.

Incentivized

• Network Bandwidth efficiency

Incentivized

• Has allowed us to remove other products that were suboptimal
• Saved us money overall by stacking it with other Zscaler products
• Created a more secure work environment for our users through intelligent internet policies that are not needlessly restrictive while still maintaining security best practices

Incentivized