Really Simple Systems vs. Whale Cloud ZSmart Digital CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Really Simple Systems
Score 7.6 out of 10
Small Businesses (1-50 employees)
Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.
$8
per month
Whale Cloud ZSmart Digital CRM
Score 0.0 out of 10
N/A
The ZSmart Digital CRM by Whale Cloud headquartered in Nanjing, China is a platform where digital channels meet digital services. It is a holistic solution with omni-channel capability for sales & marketing and service designed to create behavioral and cognitive experiences along the customer journey. Available through cloud computing, and boasting in-built AI and Open APIs, Digital CRM aims to provide proactive yet consistent customer experience across legacy and digital channels. Additionally…N/A
Pricing
Really Simple SystemsWhale Cloud ZSmart Digital CRM
Editions & Modules
Free CRM
$0
2 Users and 100 Company Records
Starter
$15
per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
Professional
$33
per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
Enterprise
$50
per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
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Offerings
Pricing Offerings
Really Simple SystemsWhale Cloud ZSmart Digital CRM
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll plans include free customer support and setup help.
More Pricing Information
Community Pulse
Really Simple SystemsWhale Cloud ZSmart Digital CRM
Features
Really Simple SystemsWhale Cloud ZSmart Digital CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Really Simple Systems
7.2
33 Ratings
9% below category average
Whale Cloud ZSmart Digital CRM
-
Ratings
Customer data management / contact management7.833 Ratings00 Ratings
Workflow management7.213 Ratings00 Ratings
Territory management6.98 Ratings00 Ratings
Opportunity management7.727 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)6.325 Ratings00 Ratings
Interaction tracking7.525 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Really Simple Systems
7.2
25 Ratings
7% below category average
Whale Cloud ZSmart Digital CRM
-
Ratings
Case management7.423 Ratings00 Ratings
Help desk management7.024 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Really Simple Systems
7.1
27 Ratings
9% below category average
Whale Cloud ZSmart Digital CRM
-
Ratings
Lead management7.024 Ratings00 Ratings
Email marketing7.220 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Really Simple Systems
7.0
29 Ratings
10% below category average
Whale Cloud ZSmart Digital CRM
-
Ratings
Task management7.127 Ratings00 Ratings
Reporting6.925 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Really Simple Systems
6.5
25 Ratings
16% below category average
Whale Cloud ZSmart Digital CRM
-
Ratings
Forecasting6.320 Ratings00 Ratings
Pipeline visualization6.321 Ratings00 Ratings
Customizable reports6.824 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Really Simple Systems
6.8
28 Ratings
12% below category average
Whale Cloud ZSmart Digital CRM
-
Ratings
Custom fields7.128 Ratings00 Ratings
Custom objects6.824 Ratings00 Ratings
API for custom integration6.517 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Really Simple Systems
6.8
21 Ratings
12% below category average
Whale Cloud ZSmart Digital CRM
-
Ratings
Mobile access6.821 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Really Simple Systems
7.8
28 Ratings
8% below category average
Whale Cloud ZSmart Digital CRM
-
Ratings
Role-based user permissions7.828 Ratings00 Ratings
Best Alternatives
Really Simple SystemsWhale Cloud ZSmart Digital CRM
Small Businesses
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Score 10.0 out of 10
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Score 10.0 out of 10
Medium-sized Companies
Kintone
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Score 9.7 out of 10
Kintone
Kintone
Score 9.7 out of 10
Enterprises
Creatio
Creatio
Score 9.3 out of 10
Creatio
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Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Really Simple SystemsWhale Cloud ZSmart Digital CRM
Likelihood to Recommend
7.6
(34 ratings)
-
(0 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
7.8
(18 ratings)
-
(0 ratings)
Support Rating
8.0
(17 ratings)
-
(0 ratings)
User Testimonials
Really Simple SystemsWhale Cloud ZSmart Digital CRM
Likelihood to Recommend
Really Simple Systems CRM
If you have a customer/job where there are steps to be followed such as quotes, follow up, purchase orders received, etc. You can set reminders for a member of the team with their next step and they will be sent reminders. Works well as long as it is kept updated.
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Whale Cloud Technology Co., Ltd
No answers on this topic
Pros
Really Simple Systems CRM
  • Can send out marketing emailers within 5 minutes of an industry-specific update from any device
  • Sales dashboard [can be] built how I want it using the Really Simple Systems widgets
  • Activity integration from email accounts included
  • Manage my sales pipeline opportunities effectively
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Whale Cloud Technology Co., Ltd
No answers on this topic
Cons
Really Simple Systems CRM
  • Resends - I would like a simple [one-click] function to resend email campaigns to [non-openers.]
  • [Emails] that have been created but not sent or attached to a campaign I would like to see a place that they could be in [the] draft so I can come back to them at a later date without them appearing on the email list[.]
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Whale Cloud Technology Co., Ltd
No answers on this topic
Usability
Really Simple Systems CRM
Simple systems is great for smaller sales and marketing teams to log their territories and report on progress on their opportunities. There are many useful features such as tasks and reporting to show to management how opportunities are progressing and when the estimated close date would occur. The two main issues are scalability within larger [organizations] and the ease to duplicate contacts.
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Whale Cloud Technology Co., Ltd
No answers on this topic
Support Rating
Really Simple Systems CRM
Whenever I have had any issues, which is probably only 3 times in 10 years, the back office support has been fantastic and got me up and running again in a very short time. Cannot fault them at all. But as I stated, problems have been very few and far between.
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Whale Cloud Technology Co., Ltd
No answers on this topic
Alternatives Considered
Really Simple Systems CRM
We choose RSS due to cost. We are a startup and needed a great solution that did not cost [a lot]. RSS [fits] all our needs at the perfect price. We could not be more thrilled with our choice and it has simplified our client interaction[.]
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Whale Cloud Technology Co., Ltd
No answers on this topic
Return on Investment
Really Simple Systems CRM
  • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
  • Very positive impact on our current review of marketing and sales strategy.
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Whale Cloud Technology Co., Ltd
No answers on this topic
ScreenShots

Really Simple Systems Screenshots

Screenshot of Accounts PageScreenshot of Tasks PageScreenshot of Marketing Dashboard