Item: Really Simple Systems
Rating: 10
Author: Neil Gilmartin

Overall Satisfaction with Really Simple Systems

Use Cases and Deployment Scope

Really Simple Systems has been used across the company for our sales activities in the UK, Europe, & [the] US using the CRM database and the latest advanced marketing tool.
[I] have used the system for 3 years and implemented it with a number of my clients who are based in the UK and New Zealand.
UK-based CRM system for all GDPR requirements [are] simple and effective to use and has managed marketing activities, sales pipeline opportunities, and company [as well as] contact management.

Pros and Cons

Pros

Can send out marketing emailers within 5 minutes of an industry-specific update from any device
Sales dashboard [can be] built how I want it using the Really Simple Systems widgets
Activity integration from email accounts included
Manage my sales pipeline opportunities effectively

Cons

Additional integration options to external systems ongoing and still required
Better product database for sales product lines would be useful in opportunities
Simpler layout matrix of CRM database fields that could be printed or viewed [more easily]

Return on Investment

Moved away from Excel based worksheets to an on-line system
Multi-device used on laptop, iPad, and iPhone effectively and up to the minute access
I can simply review my opportunities, companies, and contacts regularly and do ongoing reviews at my own leisure having built the CRM system and committed the right quality of data

Alternatives Considered

GoldMine, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) and Sage CRM

GoldMine was an older technology platform [that] became outdated in look, feel, and functionality.
Sage CRM was really built for Sage account users and is well integrated but limited in its marketing functionality.
Microsoft Dynamics took too long to build and implement. [We] got there with Really Simple Systems in 25% of the implementation time it took with [Microsoft] Dynamics.

Key Insights

Do you think Really Simple Systems delivers good value for the price?

Yes

Are you happy with Really Simple Systems's feature set?

Yes

Did Really Simple Systems live up to sales and marketing promises?

Yes

Did implementation of Really Simple Systems go as expected?

Yes

Would you buy Really Simple Systems again?

Yes

Other Software Used

Xero, Adobe Acrobat Reader DC, Microsoft 365 (formerly Office 365)

Usability

It's simple, effective, and quick to build and implement with a UK-based web platform that is GDPR compliant and supports all the devices and browsers I use. Also, you can get support from on-line [or] directly from the technical team. [I] have spoken to a number of their KEY support people when I [had] a problem doing something I didn't understand.

Support Rating

Support [is] available on-line and via email. [I] have spoken in person to KEY people in the support team when needed over the last 3 years. Although this has got much less [needed] after the first 12 months of using Really Simple Systems.

Likelihood to Recommend

[I] have recommended Really Simple Systems and implemented it with 3 clients for a simple and effective CRM system, integration with larger ERP systems like Office Central 365, Netsuite, and SAP Business One [are] not recommended.

Really Simple Systems Feature Ratings

Comments

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