Really Simple & Effective CRM
September 10, 2021

Really Simple & Effective CRM

Neil Gilmartin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Professional

Overall Satisfaction with Really Simple Systems

Really Simple Systems has been used across the company for our sales activities in the UK, Europe, & [the] US using the CRM database and the latest advanced marketing tool.
[I] have used the system for 3 years and implemented it with a number of my clients who are based in the UK and New Zealand.
UK-based CRM system for all GDPR requirements [are] simple and effective to use and has managed marketing activities, sales pipeline opportunities, and company [as well as] contact management.
  • Can send out marketing emailers within 5 minutes of an industry-specific update from any device
  • Sales dashboard [can be] built how I want it using the Really Simple Systems widgets
  • Activity integration from email accounts included
  • Manage my sales pipeline opportunities effectively
  • Additional integration options to external systems ongoing and still required
  • Better product database for sales product lines would be useful in opportunities
  • Simpler layout matrix of CRM database fields that could be printed or viewed [more easily]
  • Moved away from Excel based worksheets to an on-line system
  • Multi-device used on laptop, iPad, and iPhone effectively and up to the minute access
  • I can simply review my opportunities, companies, and contacts regularly and do ongoing reviews at my own leisure having built the CRM system and committed the right quality of data
GoldMine was an older technology platform [that] became outdated in look, feel, and functionality.
Sage CRM was really built for Sage account users and is well integrated but limited in its marketing functionality.
Microsoft Dynamics took too long to build and implement. [We] got there with Really Simple Systems in 25% of the implementation time it took with [Microsoft] Dynamics.

Do you think Really Simple Systems delivers good value for the price?

Yes

Are you happy with Really Simple Systems's feature set?

Yes

Did Really Simple Systems live up to sales and marketing promises?

Yes

Did implementation of Really Simple Systems go as expected?

Yes

Would you buy Really Simple Systems again?

Yes

Xero, Adobe Acrobat Reader DC, Microsoft 365 (formerly Office 365)
It's simple, effective, and quick to build and implement with a UK-based web platform that is GDPR compliant and supports all the devices and browsers I use. Also, you can get support from on-line [or] directly from the technical team. [I] have spoken to a number of their KEY support people when I [had] a problem doing something I didn't understand.
Support [is] available on-line and via email. [I] have spoken in person to KEY people in the support team when needed over the last 3 years. Although this has got much less [needed] after the first 12 months of using Really Simple Systems.
[I] have recommended Really Simple Systems and implemented it with 3 clients for a simple and effective CRM system, integration with larger ERP systems like Office Central 365, Netsuite, and SAP Business One [are] not recommended.

Really Simple Systems Feature Ratings

Customer data management / contact management
9
Workflow management
9
Territory management
Not Rated
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Interaction tracking
9
Case management
Not Rated
Help desk management
Not Rated
Lead management
9
Email marketing
9
Task management
Not Rated
Reporting
Not Rated
Forecasting
9
Pipeline visualization
9
Customizable reports
9
Custom fields
8
Custom objects
8
API for custom integration
7
Role-based user permissions
9
Mobile access
9