RSS, a great customer management product for our small company
November 25, 2021

RSS, a great customer management product for our small company

Ashley Goolsby | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Starter

Overall Satisfaction with Really Simple Systems

This system has made our job a breeze. It has been very customizable, easy to use and learn[,] and has saved a ton of trees. We used to write everything on paper and file [it] away when done but as we began using this system it has freed us up to travel and work because all of our [clients'] information is right at our fingertips! I highly recommend this software. Also, the customer support has been great.
  • Customer Data organized like we like it[.]
  • Great reports[.]
  • Easy to contact Customer Support
  • Organizing Account Data Fields
  • Time-saving
  • Paper Saving
  • Mobility Access
We choose RSS due to cost. We are a startup and needed a great solution that did not cost [a lot]. RSS [fits] all our needs at the perfect price. We could not be more thrilled with our choice and it has simplified our client interaction[.]

Do you think Really Simple Systems delivers good value for the price?

Yes

Are you happy with Really Simple Systems's feature set?

Yes

Did Really Simple Systems live up to sales and marketing promises?

Yes

Did implementation of Really Simple Systems go as expected?

Yes

Would you buy Really Simple Systems again?

Yes

RSS is just an [overall] great product at the right price for our small company!
RSS has worked well for our company[.]
I have only great things to say about RSS. I do wish it was a bit easier to get to different parts of the Account file, like opportunities. I do think the email and calendar sync could be enhanced and it has not worked consistently but overall it has been great.

Really Simple Systems Feature Ratings

Customer data management / contact management
9
Workflow management
Not Rated
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
7
Interaction tracking
8
Case management
9
Help desk management
9
Lead management
Not Rated
Email marketing
Not Rated
Task management
8
Reporting
8
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Custom fields
10
Custom objects
8
API for custom integration
Not Rated
Role-based user permissions
9
Mobile access
9