Review from Events Venue
Freya Vaughan | TrustRadius Reviewer
August 04, 2017

Review from Events Venue

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Professional

Overall Satisfaction with Really Simple Systems

Really Simple Systems (RSS) is being used to manage customer data for event enquiries and bookings at Murray Edwards College.
  • The after-sales support is exceptional. Very efficient responses and quick solutions. Friendly.
  • Easy to set up.
  • It took quite a while to set up (with only 1 person doing it alongside their regular job) so it's worth scheduling this properly.
  • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
  • Very positive impact on our current review of marketing and sales strategy.
We were limited in terms of budget and our IT department wanted the data hosted in the UK. RSS fit with all of our requirements. We looked very closely at Kinetix as this also has an integrated event booking system which would have been ideal for us but it was too expensive.
Our enquiries come in and if we bid for them, we put the details onto Really Simple Systems. This allows us to understand more about the enquiries and customers themselves through analysis of this data, making for more cost-effective and targeted marketing and sales strategy. RSS also allows you to set task reminders which we rely on to chase the enquiry, ensuring we stay on top of this hot lead.

Really Simple Systems Feature Ratings

Customer data management / contact management
10
Opportunity management
10
Case management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Role-based user permissions
10
Mobile access
Not Rated