Pendo Feedback (or Receptive / Receptive.io, acquired by Pendo in 2019) was a SaaS product demand intelligence platform used to collect product feedback and feature requests from customers as well as internal teams. Some years after the acquisition, the product was discontinued.
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SonarQube
Score 8.0 out of 10
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SonarQube is an automated code review solution, serving as the verification layer for code quality and SDLC security. SonarQube is used to ensure that code is secure, reliable, and maintainable. It is available through SaaS or self-managed deployment.
Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.
SonarQube is excellent if you start using it at the beginning when developing a new system, in this situation you will be able to fix things before they become spread and expensive to correct. It’s a bit less suitable to use on existing code with bad design as it’s usually too expensive to fix everything and only allows you to ensure the situation doesn’t get worse.
Detecting bugs and vulnerabilities: SonarQube can identify a wide range of bugs and vulnerabilities in code, such as null pointer exceptions, SQL injection, and cross-site scripting (XSS) attacks. It uses static analysis to analyze the code and identify potential issues, and it can also integrate with dynamic analysis tools to provide even more detailed analysis.
Measuring code quality: SonarQube can measure a wide range of code quality metrics, such as cyclomatic complexity, duplicated code, and code coverage. This can help teams understand the quality of their code and identify areas that need improvement.
Providing actionable insights: SonarQube provides detailed information about issues in the code, including the file and line number where the issue occurs and the severity of the issue. This makes it easy for developers to understand and address issues in the code.
Integrating with other tools: SonarQube can be integrated with a wide range of development tools and programming languages, such as Git, Maven, and Java. This allows teams to use SonarQube in their existing development workflow and take advantage of its powerful code analysis capabilities.
Managing technical debt: SonarQube provides metrics and insights on the technical debt on the codebase, enabling teams to better prioritize issues to improve the quality of the code.
Compliance with coding standards: SonarQube can check the code against industry standards like OWASP, CWE and more, making sure the code is compliant with security and coding standards.
Importing a new custom quality profile on SonarQube is a bit tricky, it can be made easier
Every second time when we want to rerun the server, we have to restart the whole system, otherwise, the server stops and closes automatically
When we generate a new report a second time and try to access the report, it shows details of the old report only and takes a lot of time to get updated with the details of the new and fresh report generated
We we easily able to integrate the SonarQube steps into our TFS process via the Microsoft Marektplace, we didn't have the need to call SonarQube support. We've used their online documentation and community forum if we ran into any issues.
We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.
SonarQube is an open-source. It's a scalable product. The costs for this application, for the kind of job it does, are pretty descent. Pipeline scan is more secured in SonarQube. Its a very good tool and its support multiple languages. Its main core competency is of static code analysis and that is why SonarQube exists and it does it exceedingly well. The quality of scan on code convention, best practices, coding standards, unit test coverage etc makes them one of the best competent tool in the market
We were managing these enhancements in our support ticketing system, using spreadsheets, and it was TERRIBLE. Being able to tell a user "Great idea! Submit it to Feedback!" has saved my support team hundreds of hours.
We have reduced incoming support requests when the request is really an enhancement - the ability to have a "Suggest Features" widget in our software sends users straight to Feedback.
Because we can make some fields required, we can cut down on the need to reach back out to our users for clarification.
Positive ROI from the standpoint of flagging several issues that would have otherwise likely been unaddressed and caused more time to be spent closer to launch
Slightly positive ROI from time-saving perspective (it's an automated check which is nice, but depending on the issues it finds, can take developers time to investigate and resolve)
