Receptive.io (discontinued) vs. Virtuozzo Application Platform

Receptive is very effective for multiple internal teams/department of a single product who need to scale their product feedback management effectively. We've been leveraging it for one of our products and it was so successful, that we implemented it with a second product. The main issue we ran into situationally with that was managing 2+ modules (products) in Receptive; it was a bit more difficult to present Receptive to two different customer bases/users (we couldn't change the appearance) and slightly confusing to do within the app (lots of filtering needed). I have heard that support of multiple modules is something that Receptive will likely be working on in the near future, so that's good news.

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In case you want a cheaper PaaS that may be available in your country (Brazil, in my case), you may give Jelastic a try. There are some other strong competitors for the PaaS scenario with free versions, but the paid versions are far more expensive.

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• Captures feature requests from customers
• Organize feature requests
• Communicate progress updates to customers

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• Easy to use, the interface guides you to create your application.
• Custom SSL certificate. You can upload your own certificates and it will configure them for you.

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• Filtering in general is not easy
• I would like to be able to create a leadership priority dashboard
• I would like to know easily when something has been linked to Jira

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• SSH is still tricky to use. You have to log in to a gateway and go to an option menu to get logged in. Sometimes it was not available or too slow.
• Some errors are not clear enough. It took some time to understand which files I had to upload to get my custom SSL certificates working.

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I have not had a lot of contact with support, but when I do it's quick and accurate info.

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We had UserVoice prior to Receptive but it was just too clunky and extensive for our needs. It was less about automation and still very manual work to process feedback. It also didn't provide collaboration levels that we needed for our internal teams to work together. ProdPad was a very clean tool but also didn't enable us to automate the process like Receptive does.

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The price of Jelastic for the paid version (considering SSL) is better.

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• We were managing these enhancements in our support ticketing system, using spreadsheets, and it was TERRIBLE. Being able to tell a user "Great idea! Submit it to Feedback!" has saved my support team hundreds of hours.
• We have reduced incoming support requests when the request is really an enhancement - the ability to have a "Suggest Features" widget in our software sends users straight to Feedback.
• Because we can make some fields required, we can cut down on the need to reach back out to our users for clarification.

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• It has powered my project since its creation. It's a small project but I did not have any problems until now.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info