Redgate Monitor vs. Splunk IT Service Intelligence (ITSI)

With mission-critical SQL Server instances at multiple physical locations and in the cloud, it's critical for us to know immediately when there are performance issues or outages. The Redgate SQL Monitor provides an intuitive dashboard that allows for detailed resource monitoring. Perhaps not as useful in a 100% managed SQL environment.

Incentivized

Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.

• It is easy to use and provides very good reporting on the SQL servers being monitored. These reports are used in our monthly customer reports.
• Redgate does a very good job at improving the product, fixing bugs and adding new features compared to other products I have researched.
• The insights provided makes it an ideal tool for database administrators and software developers.

Incentivized

• Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
• Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
• Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.

Incentivized

• Openness - They are too attached to their Intellectual Property to the detriment of usability, stability and reliability. So once its is installed and working leave it alone. Best run it on a VM as that can be restored quickly for when it breaks.
• If they exposed an API/SDK that allowed you to leaver their products life would be far sweeter, it would feel less of a battle.
• Add WebHooks to SQL Monitor to enhance integration to other subsystems.
• Make it easy to install in default mode. So you are not forced to use TomCat Use as ASP.Core Selfl Hosting options.

Incentivized

• ITSI really needs a robust splunk log ingestion infrastructure at its core
• ITSI requires a great engineering team to build out the automated discovery and topology
• Unless you use an API to build the topology, the view can quickly become static

Incentivized

We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.

In general, the Redgate dashboard is one of the most thorough yet intuitive products I've had the pleasure of using. Compared to other vendors in different verticals, the Redgate dashboard's deployment, configuration, monitoring, and reporting is second to none

Incentivized

Splunk IT Service Intelligence (ITSI) is a platform with extended functionality and provides various functionalities which can be utilized to improve the efficiency and accuracy in analyzing the data and detecting the attacks.

Fast support responses from Redgate

Incentivized

During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.

I personally prefer SQL Sentry due to the flexibility in the custom metrics/monitoring but this is still a great product!!

Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.

Incentivized

• Allows us to proactively fix issues before they happen
• Allows us to quickly react to issues without having to wait for someone else to notice
• Cuts down on the amount of time spent doing daily checks

Incentivized

• Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
• Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
• Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.