RedRoute vs. SnapEngage

SnapEngage

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
RedRoute	Score 0.0 out of 10	Small Businesses (1-50 employees)	RedRoute's automated customer service voice assistant handles the simple, repetitive requests from inbound customer support calls. Its automated voicebot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving human agents more time to handle the more complex issues. RedRoute also works after hours, integrating with your existing CS systems to create detailed support tickets and call transcriptions for your staff. The vendor states…	$0.15 per automated call
SnapEngage	Score 7.5 out of 10	N/A	SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are…	$60 per month

Pricing

RedRoute

SnapEngage

Editions & Modules

Transportation Provider: $0.15
per automated call
Transportation Broker: $1
per automated call
eCommerce & Retail: $1.50
per automated call

Business: 60/month
includes 4 agents licenses
Plus: 140/month
includes 8 agent licenses, premium integrations
Premier: 420/month
includes 16 agent licenses, premium integrations, advanced features

Offerings

Pricing Offerings
RedRoute	SnapEngage
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Pay per automated call - With RedRoute, you only pay for the calls we successfully handle. All calls that get forwarded to a live agent are free of charge. 25% of Customers Choose to Secure a Lower Price for a 1-3 year Commitment

Enterprise plans are also available and are custom tailored to the business' specific needs.

More Pricing Information

Community Pulse
	RedRoute	SnapEngage

Best Alternatives
	RedRoute	SnapEngage
Small Businesses	Fin by Intercom Score 8.6 out of 10	Gist Score 9.5 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	RedRoute	SnapEngage
Likelihood to Recommend	- (0 ratings)	7.5 (13 ratings)
Likelihood to Renew	- (0 ratings)	9.0 (4 ratings)
Support Rating	- (0 ratings)	5.0 (1 ratings)

User Testimonials
	RedRoute	SnapEngage
Likelihood to Recommend	RedRoute No answers on this topic	SnapEngage It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent. Incentivized Verified User Anonymous Read full review
Pros	RedRoute No answers on this topic	SnapEngage Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner. We can see which of our team members are available, busy, or not-available. Ability to see some biographical information of chatters and to sync information with Salesforce. Incentivized Verified User Anonymous Read full review
Cons	RedRoute No answers on this topic	SnapEngage The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?! Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler! Incentivized Verified User Anonymous Read full review
Likelihood to Renew	RedRoute No answers on this topic	SnapEngage I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service. Incentivized Jessica Goode Marketing Manager/Head Recruiter Read full review
Support Rating	RedRoute No answers on this topic	SnapEngage I have never needed to contact them for support. Incentivized MM Melissa McCormack Senior Manager Customer Experience Read full review
Alternatives Considered	RedRoute No answers on this topic	SnapEngage We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system. Incentivized Jillian Kreider Communications Specialist and TLS Sales Read full review
Return on Investment	RedRoute No answers on this topic	SnapEngage It has allowed us to provide more service with a much smaller team than our phone team. It provides us with data helpful to not only ourselves, but our marketing team as well. It's customizable so it allows us to create and update our platforms immediately when needed. Incentivized MJ Michael Jacobson Manager E-Services Read full review
ScreenShots	RedRoute Screenshots	SnapEngage Screenshots