RedRoute vs. ZoomInfo Chat

ZoomInfo Chat

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
RedRoute	Score 0.0 out of 10	Small Businesses (1-50 employees)	RedRoute's automated customer service voice assistant handles the simple, repetitive requests from inbound customer support calls. Its automated voicebot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving human agents more time to handle the more complex issues. RedRoute also works after hours, integrating with your existing CS systems to create detailed support tickets and call transcriptions for your staff. The vendor states…	$0.15 per automated call
ZoomInfo Chat	Score 7.6 out of 10	N/A	ZoomInfo Chat is a solution based on the former Insent.ai, an AI-driven chatbot acquired by ZoomInfo in June 2021 to enable sales and marketing teams to engage and convert more website visitors.	N/A

Pricing

RedRoute

ZoomInfo Chat

Editions & Modules

Transportation Provider: $0.15
per automated call
Transportation Broker: $1
per automated call
eCommerce & Retail: $1.50
per automated call

No answers on this topic

Offerings

Pricing Offerings
RedRoute	ZoomInfo Chat
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Pay per automated call - With RedRoute, you only pay for the calls we successfully handle. All calls that get forwarded to a live agent are free of charge. 25% of Customers Choose to Secure a Lower Price for a 1-3 year Commitment

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More Pricing Information

Community Pulse
	RedRoute	ZoomInfo Chat

Features

RedRoute

ZoomInfo Chat

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	RedRoute - Ratings	ZoomInfo Chat 9.3 1 Ratings 8% above category average
Chat history and transcripts	00 Ratings	9.01 Ratings
Chat reporting	00 Ratings	10.01 Ratings
Chat and web analytics	00 Ratings	9.01 Ratings

Best Alternatives
	RedRoute	ZoomInfo Chat
Small Businesses	Fin by Intercom Score 8.6 out of 10	Front Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	RedRoute	ZoomInfo Chat
Likelihood to Recommend	- (0 ratings)	9.0 (28 ratings)
Usability	- (0 ratings)	9.0 (1 ratings)
Support Rating	- (0 ratings)	9.6 (8 ratings)

User Testimonials
	RedRoute	ZoomInfo Chat
Likelihood to Recommend	RedRoute No answers on this topic	ZoomInfo ZoomInfo chat is a very good tool for user engagement on the website and lead conversion. It's a very good tool that provides live chat, chat boat, and also a meeting scheduler so that customers can choose the preferred time to discuss with the sales team. It's very good for improving the productivity of the sales team and acquiring quality customers. Incentivized Verified User Anonymous Read full review
Pros	RedRoute No answers on this topic	ZoomInfo It is really great at integrations. We were able to plug in Slack without breaking a sweat. And it works really well with our other tools as well. Implementation and setup was very easy and smooth. I actually anticipated it to be a lot bumpier but I was surprised at how quickly and smoothly it went. They have a great support team too. Anytime we have gotten in touch with them, we have had a great experience. Incentivized Verified User Anonymous Read full review
Cons	RedRoute No answers on this topic	ZoomInfo It could improve on total data provided when a lead is sent Integrate intro messages, or give a confidence index on how often the lead is replying. They have this feature in other zoom products Allow visitors to directly contact sales team or marketing. Incentivized Iyer Amruthur National Sales Manager Read full review
Usability	RedRoute No answers on this topic	ZoomInfo This is the main feature, so they've designed it well with companies like mine in mind. It's fast, clean, efficient, and perfectly integrates with main Zoom sales products, which is something every single one of us uses. So the synergy was already on the table before we started. Highly easy to use, minimal training required. Incentivized Iyer Amruthur National Sales Manager Read full review
Support Rating	RedRoute No answers on this topic	ZoomInfo As a fresh product in the market, support is very warm and they are putting out an earnest effort in fixing reported bugs! Georgey Jacob Director of Marketing Read full review
Alternatives Considered	RedRoute No answers on this topic	ZoomInfo As I mentioned, it's more than just a ChatBot. The ChatBot is just another feature that it offers, but it allows you to talk to the website traffic which otherwise would have gone without interacting with your website. Sometimes even retargeting ads fail to target such valuable visitors, that is where ZoomInfo chat plays its role. Incentivized Ojas Korde Digital Paid Media Strategist Read full review
Return on Investment	RedRoute No answers on this topic	ZoomInfo It was quite simple to set up. We've tried a few different chat services on our website before, but the integration process is never as simple as the documentation suggests. Installing and configuring this, including integrating it to Slack, was actually quite simple. Fabulous chatbot arrangement that expanded our site changes. Incentivized Verified User Anonymous Read full review
ScreenShots	RedRoute Screenshots