RemoteView vs. ServiceMax

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RemoteView
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
RemoteView provides a way to remotely access and control remote PCs and mobile devices, from anywhere in the world. RemoteView is a service that lets users remotely access computers and mobile devices through an internet connection, regardless of time and place. The user can control computers and mobile devices by installing the agent on remote computers, Android devices, and servers. Group device and users Mass device control Record…
$3.99
per month device
ServiceMax
Score 5.8 out of 10
N/A
ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.
$100
per month
Pricing
RemoteViewServiceMax
Editions & Modules
RemoteView Standard
$3.99
per month device
RemoteView Enterprise
$6.50
per month per device
RemoteView Server
From $20000+
one-time fee per installation
Subscription
$100.00
per month
Offerings
Pricing Offerings
RemoteViewServiceMax
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeRequired
Additional Details** RemoteView Server pricing is calculated as [one-time server software fee] + [one-time per device license fee] + [optional yearly maintenance] ** SaaS plan's device can be Windows / Mac PC or Android / iOS mobile devices.
More Pricing Information
Community Pulse
RemoteViewServiceMax
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
RemoteViewServiceMax
Remote Administration
Comparison of Remote Administration features of Product A and Product B
RemoteView
9.8
1 Ratings
17% above category average
ServiceMax
-
Ratings
Screen sharing10.01 Ratings00 Ratings
File transfer10.01 Ratings00 Ratings
Instant message10.01 Ratings00 Ratings
Over-the-Internet remote session10.01 Ratings00 Ratings
Initiate remote control from mobile10.01 Ratings00 Ratings
Remote management of servers & workstations10.01 Ratings00 Ratings
Session record10.01 Ratings00 Ratings
Annotations9.01 Ratings00 Ratings
Monitoring and Alerts9.01 Ratings00 Ratings
Multi-platform remote control10.01 Ratings00 Ratings
Best Alternatives
RemoteViewServiceMax
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Method:CRM
Method:CRM
Score 9.5 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.3 out of 10
Jotform
Jotform
Score 8.9 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.1 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RemoteViewServiceMax
Likelihood to Recommend
10.0
(1 ratings)
1.0
(4 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
RemoteViewServiceMax
Likelihood to Recommend
Rsupport
RemoteView is a technical customer success expert's dream. It allows us to remotely view, gain access, and control/modify a device that we do not have physical access to. On customer calls, we are able to log into the customers' Google admin console and help correct some issues on the client side, which leads to higher customer satisfaction when working with our company. RemoteView removes the necessity to be on-site with the user and their device and greatly increases our output.
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ServiceMax
Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
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Pros
Rsupport
  • Smoother control/access
  • Ability to control smartphones, tablets, laptops, desktops
  • Works with multiple browser options (Chrome, Firefox, Edge, Safari)
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ServiceMax
  • As it's built on Salesforce, the reporting tools are fairly robust
  • The service flow managers can be setup to easily lead technicians to entering data in the right place
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Cons
Rsupport
  • Latency is much better than previous versions of RemoteView, but could always use some improvements
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ServiceMax
  • Dispatch console seems slow and the data is more of a pull than a push into the database.
  • It seems to be a Ferrari and takes a lot of labor hours to configure.
  • Still does not integrate with Apple's products very well.
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Support Rating
Rsupport
No answers on this topic
ServiceMax
Engaged account management. Support is based worldwide but handoffs have not been too painful.
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Alternatives Considered
Rsupport
TeamViewer had issues in the past with latency, and for that reason, we switched over to RemoteView. It seems quite clear now that RemoteView has the strongest feature set in this space, and has greatly corrected the latency issues. I am not sure if TeamViewer is still used today, but we are very happy with the feature set that RemoteView offers our company. We are able to improve our ROI based on the features we get from this software.
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ServiceMax
ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
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Return on Investment
Rsupport
  • Allows us to support our customers/users who are not physically on-site
  • Increases our ability to support customers, regardless of where they are
  • Customer satisfaction is greatly improved due to quality of support delivered
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ServiceMax
  • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
  • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
  • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
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ScreenShots

RemoteView Screenshots

Screenshot of Smart work from anywhere.Screenshot of Support from a browser.Screenshot of 3 types of deployment.Screenshot of Plenty of advanced features.Screenshot of Control from or to a mobile device.Screenshot of Applicable to various fields.

ServiceMax Screenshots

Screenshot of Asset 360 for Salesforce Field ServiceScreenshot of Entitlements, Contracts & WarrantiesScreenshot of Scheduling & OptimizationsScreenshot of Powerful Asset DataScreenshot of Mobile Suite: Zinc, Engage, Service Board, GoScreenshot of Partner, RMA, Depot Repair