TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Reputation.com

    Score7 out of 10
    N/AReputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.N/A

    Stamped

    Score7.2 out of 10
    N/AStamped is a consumer rating and review collection application supporting small businesses and enterprises with consumer correspondence and review forms, incentives for reviews, social sharing, reviews with photos, profanity filter, and other more advanced features. Stamped is free to individuals seeking basic features (e.g. review email scheduling, bulk send, etc.) and available with more advanced features (e.g. Net Promoter Score, Instagram shoppable gallery, etc) on their paid plans.

    $23

    per month

    Pricing
    Reputation.comStamped
    Editions & Modules
    No answers on this topic
    Reviews - Basic
    $23
    per month
    Reviews - Premium
    $59
    per month
    Loyalty - Premium
    $59
    per month
    Reviews - Business
    $149
    per month
    Loyalty - Business
    $179
    per month
    Reviews + Loyalty - Business
    $279
    per month
    Reviews - Professional
    $299
    per month
    Loyalty - Professional
    $479
    per month
    Reviews + Loyalty - Professional
    $659
    per month
    Reviews - Enterprise
    Custom
    Loyalty - Enterprise
    Custom
    Reviews + Loyalty - Enterprise
    Custom
    Offerings
    Pricing Offerings
    Reputation.comStamped
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—20% discount for annual pricing.
    More Pricing Information
    Community Pulse
    Reputation.comStamped
    Considered Both Products
    Reputation.com, Inc
    No answer on this topic
    Stamped.io
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    7 Answers
    No answers on this topic
    Delivers good value for the price
    88%
    Delivers good value for the price
    7 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    No answers on this topic
    Best Alternatives
    Reputation.comStamped
    Small Businesses
    Brand24
    Score9 out of 10
    Trustpilot
    Score6.8 out of 10
    Medium-sized Companies
    Birdeye
    Score8.7 out of 10
    PowerReviews
    Score7.8 out of 10
    Enterprises
    No answers on this topic
    Bazaarvoice
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Reputation.comStamped
    Likelihood to Recommend
    8.9
    (8 ratings)
    10.0
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (2 ratings)
    User Testimonials
    Reputation.comStamped
    Likelihood to Recommend
    Reputation.com, Inc
    I think Reputation.com is best suited for enterprise applications where you want big-picture results plus the ability to drill-down to specific locations. It is a good solution where you want to consolidate vendors as they have multiple components. Of course, certain components are more of a core competency for them than others. But in general, it's a strong solution.
    Incentivized
    Read full review
    Stamped.io
    If you want to generate valuable content that you can use on your website that provides a positive image of your business, Stamped.io can do it. We had absolutely no buyer feedback prior to Stamped.io. We have seen in actual customer reviews that the Stamped.io reviews are being read by customers and they consider them valuable.
    Incentivized
    Read full review
    Pros
    Reputation.com, Inc
    • Streamlines reviews across multiple platforms
    • Makes answering reviews/surveys easy across multiple platforms
    • Assists with management of consistent information across online listings
    Incentivized
    Read full review
    Stamped.io
    • Ease of use.
    • Integration with the BigCommerce feedback and review system.
    • A full-featured product suite that will meet the needs of most small to medium-sized eCommerce shops.
    Incentivized
    Read full review
    Cons
    Reputation.com, Inc
    • better responses that are more unique
    • would love to be notified as soon as the review comes in also
    • publish our responses for us
    Incentivized
    Read full review
    Stamped.io
    • We haven't generated a whole lot of data as of right now, even being in business for two years, so a pain point for me is the analytics and trying to identify improvements. This is not really a deficiency of the software, just a lack of data.
    Incentivized
    Read full review
    Support Rating
    Reputation.com, Inc
    No answers on this topic
    Stamped.io
    Support is flat out awesome, super responsive and have always addressed my questions quickly and thoroughly.
    Incentivized
    Read full review
    Alternatives Considered
    Reputation.com, Inc
    Reputation.com has a better price point. Reputation has other tools that made us choose them over Binary Fountain. There is another company, although the name escapes me, that has similar services to Reputation, but they put a large focus on Yelp and Apple Maps, as opposed to Reputation who puts an emphasis on Google and Google maps.
    Incentivized
    Read full review
    Stamped.io
    The only other service we used that's similar to Stamped.io is Feedback Five. That service is only similar in that it facilitates soliciting feedback. We use it for our marketplace business, not our website. I can say that Stamped.io is much more robust and valuable. The interface is more user-friendly, the campaigns are easy to set up, and working with customers directly in the UI is super simple.
    Incentivized
    Read full review
    Return on Investment
    Reputation.com, Inc
    • Update clientele about important information
    • Available metrics to improve post qualities
    • Daily failures results in less usage due to trust issues
    Incentivized
    Read full review
    Stamped.io
    • Positive increase of over 80% in feedback responses.
    • Trust is everything in our business and user reviews have contributed to a conversion increase of over 50%.
    Incentivized
    Read full review
    ScreenShots