Reputation & Directory Management vs. Trustpilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Reputation & Directory Management
Score 0.0 out of 10
N/A
N/A
$129
per month
Trustpilot
Score 7.0 out of 10
N/A
Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).
$259
per month per domain
Pricing
Reputation & Directory ManagementTrustpilot
Editions & Modules
Basic
$129
per month
Plus
$259
per month per domain
Premium
$629
per month per domain
Advanced
$1,059
per month per domain
Enterprise
Contact for pricing
Offerings
Pricing Offerings
Reputation & Directory ManagementTrustpilot
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Reputation & Directory ManagementTrustpilot
Best Alternatives
Reputation & Directory ManagementTrustpilot
Small Businesses
Yext
Yext
Score 8.9 out of 10
Growave
Growave
Score 9.7 out of 10
Medium-sized Companies
Yext
Yext
Score 8.9 out of 10
Bazaarvoice
Bazaarvoice
Score 8.5 out of 10
Enterprises
Yext
Yext
Score 8.9 out of 10
Bazaarvoice
Bazaarvoice
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Reputation & Directory ManagementTrustpilot
Likelihood to Recommend
-
(0 ratings)
2.6
(6 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
8.7
(4 ratings)
User Testimonials
Reputation & Directory ManagementTrustpilot
Likelihood to Recommend
the NALA
No answers on this topic
Trustpilot
Increases consumer confidence as they can see the reviews on the product, the service provided, and the overall company review. This then leads to more orders. Helps when there is a new product with no reviews yet, as customers can see that the company has an overall score of 4.6 and are confident in buying
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Pros
the NALA
No answers on this topic
Trustpilot
  • Completing the review for the customer is a simple process which enables us to receive more feedback.
  • The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
  • The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
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Cons
the NALA
No answers on this topic
Trustpilot
  • Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
  • Product reviews should be visible on search engines too.
  • Review requests email templates are not the best.
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Likelihood to Renew
the NALA
No answers on this topic
Trustpilot
It's expensive and customer service is not the best.
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Usability
the NALA
No answers on this topic
Trustpilot
Very easy to switch between our different stores, respond to the customer reviews, flag any review we consider fraudulent, and there is a social media functionality so we can download reviews for use on facebook, instagram, twitter etc. There are a number of different social media templates and goals so it allows us to keep the socials fresh and interesting
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Support Rating
the NALA
No answers on this topic
Trustpilot
I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
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Alternatives Considered
the NALA
No answers on this topic
Trustpilot
Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
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Return on Investment
the NALA
No answers on this topic
Trustpilot
  • We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads.
  • Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added.
  • We saw an uptick in traffic in from our Trustpilot review page to our website.
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