Respond.io vs. REVE Chat

The company's sales funnel support is well represented in Respond.io. I like how its workflow is configured with the initial support bot. It filters and provides a summary of the customer's needs, making the advisor's job easier. Calls are something the platform is sorely lacking. I understand they are under development and something we're eagerly awaiting at the company to be able to track more efficiently on a single platform. La atención del embudo de ventas de la compañía está bien representada en Respond.io me gusta como se configura su flujo de trabajo con el BOT de atención inicial, filtra y me entrega resumen de la necesidad del cliente haciendo más fácil el trabajo del asesor. Las llamadas son algo que le hace mucha falta a la plataforma, entiendo que se encuentra en desarrollo y es algo que esperamos con ansias en la compañía para poder hacer un seguimiento más eficiente en una sola plataforma. This review was originally written in Spanish and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Incentivized

The REVE Chat always help me in taking care of the report and analytics. The report of visitor analytics can be viewed on hourly, daily, weekly, monthly and yearly format. This makes my work easy at my office. In the chat history option I was able to download the conversation of my clients which helped me maintaining the archive section.

• Very easy onboarding process for a variety of different communication channels (easy to do yourself)
• Detailed onboard of new clients with a white glove approach enabling a quick setup
• Constantly innovating, updating, and listening to user feedback to provide a growing platform!

Incentivized

• FAQ Builder is the best feature. It helped me in replying to common customer queries.
• If the bot is not able to solve the customer's problem then it can be switched to live chat support. It makes my work easy.
• Support of omni channel is the best. I am able to dandle different social media accounts at one platform.

• Improve the quality of calls via WhatsApp
• Multimedia files are frequently affected
• Sometimes contact channels do not allow sending or receiving messages using automated templates
• Mejorar la calidad en las llamadas vía Whatsapp
• Archivos multimedia frecuentemente se ven afectados
• En ocasiones los canales de contacto no permiten enviar o recibir mensajes mediante plantillas automatizadas

• There's nothing that can be improved in my opinion.
• Every feature works well in REVE Chat and works without any difficulty.
• It's user interface is easy to use.

Respond.io is highly intuitive and user-friendly, making it easy for team members across different departments to adopt and use effectively. The features various tools that allow handling and assigning customers rapidly. The small gap preventing a perfect score relates to limited internal collaboration features, relying solely on mentions and notes.

They offer similar services; the call service, at least, is the one that has the connection, and in some cases we replace one of them with Respond.io and use the other on hand to complement the functions we have.

One of the main reason for switch to REVE Chat was the user friendly interface. It is very easy to use and understand. REVE Chat is all-in-one platform for live chat Support. Better customisable option was one of the reason for switch. Omni channel is the best. I am about to operate WhatsApp, Messenger chats through REVE Chat platform.

• Thanks to Respond.io, the company has seen a 30% increase in sales, considering only new customers, and the flow of sales messages has increased by 60%.
• Support cycles shortened by up to 50%
• Automation of up to 30% in technical support tasks
• Gracias a Respond.io la compañía a tenido incremento de ventas en un 30% considerando solo clientes nuevos , además el flujo de mensajes de ventas aumento en un 60%
• Ciclos de soporte acortados hasta en un 50%
• Automatización hasta en un 30% en tareas de soporte técnico

• My productivity at my office has increased after using REVE chat.
• My overall experience with REVE Chat is positive.
• REVE Chat's chatbot is the best feature. Chatbot has helped with reducing man power at office. Chatbot does all the work.