TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Rev.io PSA

    Score8.1 out of 10
    N/AFounded in 1984, Tigerpaw developed and offers an end-to-end software professional services automation (PSA) software solution that ties all aspects of the business into a single application. Tigerpaw aims to help users around the world to sell more, service clients better and grow their businesses faster.N/A

    Todoist

    Score9.3 out of 10
    N/ADoist, a company boasting an entirely globally distributed workforce, offers Todoist, a project management platform emphasizing the needs of a distributed workforce. The application emphasizes tracking events over time with advanced closed task and progress reporting, with custom graphics for sharing or ease of review.

    $10

    per month per user

    Pricing
    Rev.io PSATodoist
    Editions & Modules
    No answers on this topic
    Business
    $10
    per month per user
    Offerings
    Pricing Offerings
    Rev.io PSATodoist
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—Discount available for annual billing.
    More Pricing Information
    Community Pulse
    Rev.io PSATodoist
    Considered Both Products
    Rev.io PSA
    No answer on this topic
    Todoist
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    93%
    Would buy again
    53 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    55 Answers
    Happy with the feature set
    No answers on this topic
    95%
    Happy with the feature set
    54 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    96%
    Lived up to sales and marketing promises
    49 Answers
    Implementation went as expected
    No answers on this topic
    98%
    Implementation went as expected
    52 Answers
    Best Alternatives
    Rev.io PSATodoist
    Small Businesses
    Autotask PSA
    Score7.7 out of 10
    Google Tasks
    Score8.4 out of 10
    Medium-sized Companies
    Workday Professional Services Automation
    Score8.2 out of 10
    Google Tasks
    Score8.4 out of 10
    Enterprises
    Planview AdaptiveWork
    Score8.8 out of 10
    Google Tasks
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Rev.io PSATodoist
    Likelihood to Recommend
    1.0
    (1 ratings)
    8.6
    (81 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (9 ratings)
    Support Rating
    -
    (0 ratings)
    8.6
    (31 ratings)
    User Testimonials
    Rev.io PSATodoist
    Likelihood to Recommend
    Rev.io PSA
    Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running
    Incentivized
    Read full review
    Todoist
    There have been lots of times when we need to add a new habit into our daily work routines, and having the option to do so in the To-Doist app on the very first screen is incredibly helpful. It's a good reminder, and I believe that professionals who truly appreciate and properly value the implementation of good habits would be very grateful for this feature. It's also a time saver because you don't have to manually type it in every day/week / etc.
    Incentivized
    Read full review
    Pros
    Rev.io PSA
    • ability to dispatch tech's to service calls
    Incentivized
    Read full review
    Todoist
    • Free plan offers two viewing options and 4 color themes; paid plans offer more
    • Can integrate with Google Calendar, IFTTT, and Zapier apps
    • Viewing format is pretty uncomplicated, including sidebar, easy on the eyes
    • Importable and exportable data, emails
    • Optional beta testing opportunities (can opt in/opt out at any time)
    Incentivized
    Read full review
    Cons
    Rev.io PSA
    • When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
    • In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
    • I my experience when they know that there is an issue and the software is not working they keep billing you.
    • They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
    • They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
    • In my opinion, training is filled with jargon and no glossary.
    Incentivized
    Read full review
    Todoist
    • The Todoist application now works almost identically across all platforms. There is a minor improvement that I would like to see on iOS and that is the ability to show task count by custom filter.
    • In Board view, I want to be able to easily add sub-tasks to a parent task.
    • Besides those two minor improvements, I am extremely happy with the application.
    Incentivized
    Read full review
    Usability
    Rev.io PSA
    No answers on this topic
    Todoist
    Excellent features and concept, simple implementation, but the software is not very clear in training new users and communicating features. The occasional unexplained crash or freeze is not handled gracefully by the desktop software, requiring either the user or tech support to manually restart.
    Incentivized
    Read full review
    Support Rating
    Rev.io PSA
    No answers on this topic
    Todoist
    I've used Todoist for about three years now and I haven't needed to contact support, which I'm considering a 10 out of 10. Honestly, their platform is so easy to use that I never had to look up a knowledge base or forum to be able to do what I wanted in Todoist. So I'm not sure what their support system looks like or how it works, but I do know that if I haven't needed support, that's also a good sign!
    Incentivized
    Read full review
    Alternatives Considered
    Rev.io PSA
    No answers on this topic
    Todoist
    [Todoist: To-Do List & Task Manager] is significantly simpler and cheaper than most of the alternatives and doesn't complicate the management of tasks with a plethora of unnecessary features. While all the alternatives have strong feature sets, what Todoist does better than any of them is manage tasks, in theory the central point of them all.
    Incentivized
    Read full review
    Return on Investment
    Rev.io PSA
    • Gigantic waste of time and resources
    Incentivized
    Read full review
    Todoist
    • Location-based reminders ensured that my staff didn't miss things when they went onsite with a customer. This has led to renewals on a regular basis.
    • Sharing of task visibility for managers with their direct reports has enhanced 1-on-1 meetings and ensured that field coaches kept focused
    • The cost of Todoist vs. the value it creates is a huge selling point for the software. For the price per user, I've found nothing that even comes close!
    Incentivized
    Read full review
    ScreenShots

    Todoist Screenshots

    Screenshot of Todoist's tasks, projects, and deadlines tracking.Screenshot of the task assignment interface.Screenshot of Todoist's project layouts, which allow users to switch between board, calendar or list to track progress and deliver projects on time.Screenshot of the task grouping and filtering feature. This can be done by personal and/or team projects to separate work and life, or to get an overview of both.Product screenshotScreenshot of the project folder organizing feature, used to organize projects by client, department, initiative, or goals.