TrustRadius

Rev.io PSA vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Rev.io PSA
Score 8.8 out of 10
N/A
Founded in 1984, Tigerpaw developed and offers an end-to-end software professional services automation (PSA) software solution that ties all aspects of the business into a single application. Tigerpaw aims to help users around the world to sell more, service clients better and grow their businesses faster.N/A
Veeva CRM
Score 8.0 out of 10
N/A
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
Pricing
Rev.io PSAVeeva CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Rev.io PSAVeeva CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Rev.io PSAVeeva CRM
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Rev.io PSAVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Rev.io PSA
-
Ratings
Veeva CRM
9.1
4 Ratings
17% above category average
Customer data management / contact management00 Ratings10.04 Ratings
Workflow management00 Ratings9.04 Ratings
Territory management00 Ratings7.04 Ratings
Opportunity management00 Ratings8.03 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings10.03 Ratings
Contract management00 Ratings10.03 Ratings
Quote & order management00 Ratings9.03 Ratings
Interaction tracking00 Ratings10.04 Ratings
Channel / partner relationship management00 Ratings9.03 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Rev.io PSA
-
Ratings
Veeva CRM
9.3
3 Ratings
21% above category average
Case management00 Ratings10.03 Ratings
Call center management00 Ratings8.01 Ratings
Help desk management00 Ratings10.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Rev.io PSA
-
Ratings
Veeva CRM
8.5
3 Ratings
11% above category average
Lead management00 Ratings9.03 Ratings
Email marketing00 Ratings8.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Rev.io PSA
-
Ratings
Veeva CRM
9.7
3 Ratings
24% above category average
Task management00 Ratings10.03 Ratings
Billing and invoicing management00 Ratings10.03 Ratings
Reporting00 Ratings9.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Rev.io PSA
-
Ratings
Veeva CRM
8.7
4 Ratings
15% above category average
Forecasting00 Ratings8.03 Ratings
Pipeline visualization00 Ratings9.03 Ratings
Customizable reports00 Ratings9.04 Ratings
Customization
Comparison of Customization features of Product A and Product B
Rev.io PSA
-
Ratings
Veeva CRM
8.8
4 Ratings
15% above category average
Custom fields00 Ratings8.04 Ratings
Custom objects00 Ratings7.04 Ratings
Scripting environment00 Ratings10.03 Ratings
API for custom integration00 Ratings10.04 Ratings
Security
Comparison of Security features of Product A and Product B
Rev.io PSA
-
Ratings
Veeva CRM
9.5
4 Ratings
13% above category average
Single sign-on capability00 Ratings9.04 Ratings
Role-based user permissions00 Ratings10.04 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Rev.io PSA
-
Ratings
Veeva CRM
8.5
1 Ratings
16% above category average
Social data00 Ratings8.01 Ratings
Social engagement00 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Rev.io PSA
-
Ratings
Veeva CRM
9.0
2 Ratings
21% above category average
Marketing automation00 Ratings9.02 Ratings
Compensation management00 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Rev.io PSA
-
Ratings
Veeva CRM
10.0
4 Ratings
30% above category average
Mobile access00 Ratings10.04 Ratings
Best Alternatives
Rev.io PSAVeeva CRM
Small Businesses
HaloPSA
HaloPSA
Score 8.9 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.2 out of 10
Creatio
Creatio
Score 9.5 out of 10
Enterprises
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.2 out of 10
Creatio
Creatio
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Rev.io PSAVeeva CRM
Likelihood to Recommend
1.0
(1 ratings)
9.0
(4 ratings)
User Testimonials
Rev.io PSAVeeva CRM
Likelihood to Recommend
Rev.io PSA
Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running
JR
Jill Ross
Office Manager
Read full review
Veeva Systems
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Verified User
Anonymous
Read full review
Pros
Rev.io PSA
  • ability to dispatch tech's to service calls
JR
Jill Ross
Office Manager
Read full review
Veeva Systems
  • Commercial Cloud
  • Sunrise UI
  • Multi device support from browser, iOS devices
AS
Adhiyaman Sivakumar
Senior SAP Basis Consultant
Read full review
Cons
Rev.io PSA
  • When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
  • In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
  • I my experience when they know that there is an issue and the software is not working they keep billing you.
  • They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
  • They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
  • In my opinion, training is filled with jargon and no glossary.
JR
Jill Ross
Office Manager
Read full review
Veeva Systems
  • There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong
  • Can be expensive specially for a smaller company as it is based on SAAS platform
Verified User
Anonymous
Read full review
Alternatives Considered
Rev.io PSA
No answers on this topic
Veeva Systems
Better for field based medical personnel when recording Medical calls.
Verified User
Anonymous
Read full review
Return on Investment
Rev.io PSA
  • Gigantic waste of time and resources
JR
Jill Ross
Office Manager
Read full review
Veeva Systems
  • Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
  • Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
  • Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches
Verified User
Anonymous
Read full review
ScreenShots