TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ReviewTrackers

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.

    $49

    Per Month, Per Location

    Pricing
    ReviewTrackers
    Editions & Modules
    Professional Plan
    $49
    Per Month, Per Location
    Enterprise Plan
    $59
    Per Month, Per Location
    Offerings
    Pricing Offerings
    ReviewTrackers
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    ReviewTrackers
    Considered Both Products
    ReviewTrackers
    Chose ReviewTrackers
    Although I only demoed BirdEye, ReviewTrackers was a better solution for our organization.
    Incentivized
    Chose ReviewTrackers
    This is the only tracking service I have used other than relying on the emails from the review sites themselves.
    Incentivized
    Chose ReviewTrackers
    The alternatives did not track as well or notify as quickly.
    Incentivized
    Chose ReviewTrackers
    New Brand was a LOT more expensive and really didn't provide much more than what Review Trackers does. They did, however, have a "heatmap" that highlighted popular words used in reviews. That was helpful to see a snapshot of what types of things people are reviewing on our …
    Incentivized
    Chose ReviewTrackers
    Incentivized
    Chose ReviewTrackers
    I haven't used any other websites similar to review trackers. Once we started with Review Trackers, there was never any need to look into any other companies for this service.

    We looked into using a website called Real Review Tracker that seemed to have a similar setup - but did …
    Incentivized
    Chose ReviewTrackers
    We selected Review Trackers because it is easy to use and doesn't spam you with any emails you don't need. We always know what is going on with our clients!
    Incentivized
    Chose ReviewTrackers
    We have not reviewed other products.
    Incentivized
    Chose ReviewTrackers
    Suits our needs better. Better price.
    Incentivized
    Chose ReviewTrackers
    We did some internet searches for a product like this and we found that review trackers had what we were looking for. I was able to call the day I decided to move forward with the product and arrange for a demo. I signed up the same day and am very satisfied with the outcome.
    Incentivized
    Chose ReviewTrackers
    N/A.
    Incentivized
    Chose ReviewTrackers
    N/A
    Incentivized
    Chose ReviewTrackers
    I prefer the design layout and overall functionality over Sprout Social.
    Incentivized
    Chose ReviewTrackers
    We switched to Review Trackers because they simply were a better fit for our business needs and fit to our agency review platform versus creating a method we had to follow.
    Incentivized
    Chose ReviewTrackers
    We have not used others yet.
    Incentivized
    Chose ReviewTrackers
    n/a
    Incentivized
    Chose ReviewTrackers
    Haven't used any other products.
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Best Alternatives
    ReviewTrackers
    Small Businesses
    Trustpilot
    Score6.8 out of 10
    Medium-sized Companies
    PowerReviews
    Score7.8 out of 10
    Enterprises
    Bazaarvoice
    Score7.6 out of 10
    All AlternativesView all alternatives
    User Ratings
    ReviewTrackers
    Likelihood to Recommend
    10.0
    (23 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    Usability
    9.1
    (1 ratings)
    Support Rating
    9.1
    (1 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    User Testimonials
    ReviewTrackers
    Likelihood to Recommend
    ReviewTrackers
    Some key questions would include how many users need to view the reviews, what functionality is given to the various users and how often the reviews need to be delivered. Those were important options for us in choosing this platform. Knowing we could customize the reports for each user was a nice feature.
    Incentivized
    Read full review
    Pros
    ReviewTrackers
    • Review Trackers has a great support team! Any questions or concerns I had were answered promptly and handled quickly!
    • Review Trackers makes requesting reviews more professional with their customized templates. They also make it easy to direct patients to whichever particular review sites we'd like them to review on.
    • Review Trackers has made monitoring our online traffic and reviews much easier. The dashboard is very user friendly and easy to navigate.
    • Review Trackers is great with their email notifications. I love getting to work and seeing that a new review has been left!
    Incentivized
    Read full review
    Cons
    ReviewTrackers
    • I wish reviews came in immediately. I know there are technical challenges for doing this, but it would allow my team to respond to customers immediately rather than sometimes having to wait until the next day.
    • I'd like to be able to manage users through locations, meaning I want to open a location in the dashboard and manage users from there rather than managing locations from the user management section. This would make it a little easier to make sure that the right users have been assigned to the right locations.
    • Audits of review site URLs set for my locations should be automated. I have to go in every so often to make sure everything is still accurate. If accurate URLs are not set reviews will not be pulled.
    Incentivized
    Read full review
    Likelihood to Renew
    ReviewTrackers
    No complaints. For a great price, we get exactly what we need out of it. Templates for review requests, as well as the ability to monitor the requests coming in and what our patients are saying about our services. It also gives the patients easy access to a direct link to review sites.
    Incentivized
    Read full review
    Usability
    ReviewTrackers
    It was super easy to access the dashboard and view everything that was going on. I also love the review request template ... it's great at the end of the week starting to see reviews come in.
    Incentivized
    Read full review
    Support Rating
    ReviewTrackers
    They are always there when I need them, and there has never been an issue with the support team. They are prompt with their responses and always very polite and eager to help me out. I also frequently have them asking me if there is anything additional they can do, which I greatly appreciate
    Incentivized
    Read full review
    Implementation Rating
    ReviewTrackers
    LOVE REVIEW TRACKERS.
    Incentivized
    Read full review
    Alternatives Considered
    ReviewTrackers
    We did some internet searches for a product like this and we found that review trackers had what we were looking for. I was able to call the day I decided to move forward with the product and arrange for a demo. I signed up the same day and am very satisfied with the outcome.
    Incentivized
    Read full review
    Return on Investment
    ReviewTrackers
    • ReviewTrackers has met each expectation we have set with ease. We've been able to maintain a more visible presence in the public review space, showing our past and potential guests we are engaged and take their feedback seriously.
    • We are able to set goals for our properties to try and receive a higher score year over year for specific platforms and this wouldn't be possible without ReviewTrackers ability to have the entirety of each property's historical data.
    Incentivized
    Read full review
    ScreenShots

    ReviewTrackers Screenshots

    Screenshot of Dashboard on a mobile deviceScreenshot of 100+ review sites for greater visibility into business feedback.Screenshot of ReviewTrackers for business reputation management