What users are saying about
27 Ratings
27 Ratings
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Score 9.2 out of 101

Likelihood to Recommend

ReviewTrackers

Some key questions would include how many users need to view the reviews, what functionality is given to the various users and how often the reviews need to be delivered. Those were important options for us in choosing this platform. Knowing we could customize the reports for each user was a nice feature.
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Pros

ReviewTrackers

  • The dashboard and reporting are incredibly easy to use. After logging in, the dashboard shows charts and graphs detailing how my the reputation of my locations has fluctuated over time. I can easily manage locations individually or I can manage them in batches.
  • The notifications allow me to read the review, but I can link out directly to the source or to the Review Trackers dashboard. Setting up users to receive these notifications is very easy.
  • There are several levels of user permissions, which gives me a good variety for how to set people up with accounts. In most cases, I just have reviews notifications sent to people without even having to add them as a user on the Review Trackers platform.
Brian Rothe profile photo

Cons

ReviewTrackers

  • Implementation was a bit of a pain. I personally had to do a good bit of work to ensure that all web properties were being tracked for each entity.
  • Sentiment analysis is still in beta.
  • Menu navigation doesn't always make sense.
Sean Pomory profile photo

Likelihood to Renew

ReviewTrackers

ReviewTrackers 9.1
Based on 1 answer
No complaints. For a great price, we get exactly what we need out of it. Templates for review requests, as well as the ability to monitor the requests coming in and what our patients are saying about our services. It also gives the patients easy access to a direct link to review sites.
Brooke Potts profile photo

Usability

ReviewTrackers

ReviewTrackers 9.1
Based on 1 answer
It was super easy to access the dashboard and view everything that was going on. I also love the review request template ... it's great at the end of the week starting to see reviews come in.
Brooke Potts profile photo

Support

ReviewTrackers

ReviewTrackers 9.1
Based on 1 answer
They are always there when I need them, and there has never been an issue with the support team. They are prompt with their responses and always very polite and eager to help me out. I also frequently have them asking me if there is anything additional they can do, which I greatly appreciate
Brooke Potts profile photo

Implementation

ReviewTrackers

ReviewTrackers 9.1
Based on 1 answer
LOVE REVIEW TRACKERS.
Brooke Potts profile photo

Alternatives Considered

ReviewTrackers

We switched to Review Trackers because they simply were a better fit for our business needs and fit to our agency review platform versus creating a method we had to follow
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Return on Investment

ReviewTrackers

  • We've improved our overall operation and enhanced our guest relations program significantly since using Review Trackers.
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Pricing Details

ReviewTrackers

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ReviewTrackers Editions & Modules

ReviewTrackers
Edition
Professional Plan
$491
Enterprise Plan
$591
1. Per Month, Per Location
Additional Pricing Details

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