ReviewTrackers

ReviewTrackers

31 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ReviewTrackers	Score 9.8 out of 10	Enterprise companies (1,001+ employees)	ReviewTrackers is software that enables businesses to manage, analyze and collect reviews from customers. This solution provides a method for businesses to engage with their customers.	$49 Per Month, Per Location

Pricing

ReviewTrackers

Editions & Modules

Professional Plan: $49
Per Month, Per Location
Enterprise Plan: $59
Per Month, Per Location

Offerings

Pricing Offerings
ReviewTrackers
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	ReviewTrackers
Considered Both Products	ReviewTrackers Sean Pomory Digital Media Specialist Chose ReviewTrackers Although I only demoed BirdEye, ReviewTrackers was a better solution for our organization. Incentivized Helpful? Verified User Manager Chose ReviewTrackers This is the only tracking service I have used other than relying on the emails from the review sites themselves. Incentivized Helpful? JM Jose J Moreno Director of Digital Strategy Chose ReviewTrackers The alternatives did not track as well or notify as quickly. Incentivized Helpful? Verified User Director Chose ReviewTrackers New Brand was a LOT more expensive and really didn't provide much more than what Review Trackers does. They did, however, have a "heatmap" that highlighted popular words used in reviews. That was helpful to see a snapshot of what types of things people are reviewing on our … Incentivized Helpful? Verified User Vice-President Chose ReviewTrackers Incentivized Helpful? BP Brooke Potts Treatment Coordinator/Marketing Chose ReviewTrackers I haven't used any other websites similar to review trackers. Once we started with Review Trackers, there was never any need to look into any other companies for this service. We looked into using a website called Real Review Tracker that seemed to have a similar setup - but did … Incentivized Helpful? Verified User Strategist Chose ReviewTrackers We selected Review Trackers because it is easy to use and doesn't spam you with any emails you don't need. We always know what is going on with our clients! Incentivized Helpful? Dave Spannhake President \| Founder Chose ReviewTrackers We have not reviewed other products. Incentivized Helpful? Judy Burnett Owner Chose ReviewTrackers Suits our needs better. Better price. Incentivized Helpful? MK Melissa Kotzenberg Property Manager Chose ReviewTrackers We did some internet searches for a product like this and we found that review trackers had what we were looking for. I was able to call the day I decided to move forward with the product and arrange for a demo. I signed up the same day and am very satisfied with the outcome. Incentivized Helpful? Megan Sullivan Director of Marketing Chose ReviewTrackers N/A. Incentivized Helpful? Verified User Consultant Chose ReviewTrackers N/A Incentivized Helpful? Verified User Administrator Chose ReviewTrackers I prefer the design layout and overall functionality over Sprout Social. Incentivized Helpful? Verified User C-Level Executive Chose ReviewTrackers We switched to Review Trackers because they simply were a better fit for our business needs and fit to our agency review platform versus creating a method we had to follow. Incentivized Helpful? JR John Rudy Partner Chose ReviewTrackers We have not used others yet. Incentivized Helpful? Veronica Johnessee Implementation Specialist Chose ReviewTrackers n/a Helpful? Tara Roach Sales Representative and Social Media Coordinator Chose ReviewTrackers Haven't used any other products. Helpful?
Top Pros	Pro User friendly Pro Customer service Pro Easy to use
Top Cons	Minus Email alert Minus Turnaround time Minus Manage users

Best Alternatives
	ReviewTrackers
Small Businesses	Growave Score 9.4 out of 10
Medium-sized Companies	PowerReviews Score 8.0 out of 10
Enterprises	Bazaarvoice Score 8.2 out of 10
All Alternatives	View all alternatives

User Ratings
	ReviewTrackers
Likelihood to Recommend	10.0 (23 ratings)
Likelihood to Renew	9.1 (1 ratings)
Usability	9.1 (1 ratings)
Support Rating	9.1 (1 ratings)
Implementation Rating	9.1 (1 ratings)

User Testimonials
	ReviewTrackers
Likelihood to Recommend	ReviewTrackers Some key questions would include how many users need to view the reviews, what functionality is given to the various users and how often the reviews need to be delivered. Those were important options for us in choosing this platform. Knowing we could customize the reports for each user was a nice feature. Incentivized Verified User Anonymous Read full review
Pros	ReviewTrackers Review Trackers has a great support team! Any questions or concerns I had were answered promptly and handled quickly! Review Trackers makes requesting reviews more professional with their customized templates. They also make it easy to direct patients to whichever particular review sites we'd like them to review on. Review Trackers has made monitoring our online traffic and reviews much easier. The dashboard is very user friendly and easy to navigate. Review Trackers is great with their email notifications. I love getting to work and seeing that a new review has been left! Incentivized BP Brooke Potts Treatment Coordinator/Marketing Read full review
Cons	ReviewTrackers I wish reviews came in immediately. I know there are technical challenges for doing this, but it would allow my team to respond to customers immediately rather than sometimes having to wait until the next day. I'd like to be able to manage users through locations, meaning I want to open a location in the dashboard and manage users from there rather than managing locations from the user management section. This would make it a little easier to make sure that the right users have been assigned to the right locations. Audits of review site URLs set for my locations should be automated. I have to go in every so often to make sure everything is still accurate. If accurate URLs are not set reviews will not be pulled. Incentivized Brian Rothe Digital Marketing Manager Read full review
Likelihood to Renew	ReviewTrackers No complaints. For a great price, we get exactly what we need out of it. Templates for review requests, as well as the ability to monitor the requests coming in and what our patients are saying about our services. It also gives the patients easy access to a direct link to review sites. Incentivized BP Brooke Potts Treatment Coordinator/Marketing Read full review
Usability	ReviewTrackers It was super easy to access the dashboard and view everything that was going on. I also love the review request template ... it's great at the end of the week starting to see reviews come in. Incentivized BP Brooke Potts Treatment Coordinator/Marketing Read full review
Support Rating	ReviewTrackers They are always there when I need them, and there has never been an issue with the support team. They are prompt with their responses and always very polite and eager to help me out. I also frequently have them asking me if there is anything additional they can do, which I greatly appreciate Incentivized BP Brooke Potts Treatment Coordinator/Marketing Read full review
Implementation Rating	ReviewTrackers LOVE REVIEW TRACKERS. Incentivized BP Brooke Potts Treatment Coordinator/Marketing Read full review
Alternatives Considered	ReviewTrackers We did some internet searches for a product like this and we found that review trackers had what we were looking for. I was able to call the day I decided to move forward with the product and arrange for a demo. I signed up the same day and am very satisfied with the outcome. Incentivized MK Melissa Kotzenberg Property Manager Read full review
Return on Investment	ReviewTrackers ReviewTrackers has met each expectation we have set with ease. We've been able to maintain a more visible presence in the public review space, showing our past and potential guests we are engaged and take their feedback seriously. We are able to set goals for our properties to try and receive a higher score year over year for specific platforms and this wouldn't be possible without ReviewTrackers ability to have the entirety of each property's historical data. Incentivized Jason Hatfield Guest Relations Coordinator Read full review
ScreenShots	ReviewTrackers Screenshots