Likelihood to Recommend Very well suited to anyone seeking to grow their reputation through sourcing reviews. They have advanced automation features that many can take advantage of to automate the process too.
Read full review TrustPilot cannot be trusted. They have consistently removed reviews since I started with them. At first I thought it was a one or two off situation. We recently launched an "ask for reviews" initiative and got several positive reviews and TrustPilot removed all of them, without recourse. This hurts us really badly and initiates drawn-out emails with our customers. TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped.
Read full review Pros Gives the facts Can compare with certain products It actually provides the numbers and figures so as to make right decision Read full review Completing the review for the customer is a simple process which enables us to receive more feedback. The Trustpilot account management team is a true partner working with each department to help with adoption across the company. The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API. Read full review Cons Read full review Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews. Product reviews should be visible on search engines too. Review requests email templates are not the best. Read full review Likelihood to Renew It's expensive and customer service is not the best.
Read full review Support Rating They are the best in the business. To describe how good, I wanted to develop a way to flip a switch in my CRM to have a request sent out, but then make sure that another request could not be sent out. They introduced me to and taught me how to use Zapier to achieve this requirement. This took a 2-hour support session. They are wonderful to work with!
Read full review I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
Read full review Alternatives Considered Because I trust reviews from ReviewInc, I followed it. Also, there are many business partners and friends of mine who have recommended this to me. We in fact share the review links with each other from ReviewInc. The market recognizes ReviewInc comments and feedback so that's why I selectedIReviewInc against over others.
Read full review Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
Read full review Return on Investment Price for the service is fantastic. Read full review We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads. Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added. We saw an uptick in traffic in from our Trustpilot review page to our website. Read full review ScreenShots