Ring.io vs. UJET

If you normally operate strictly on outbound calls, this is a great resource as well as the call recording functionality. However, in terms of functionality for inbound calls, it is lacking. As I already mentioned, there is no mobile app option which hinders its accessibility to some of our team members.

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Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.

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• Salesforce integration: allows users to track activities and create follow-up items if needed based on the nature of the call.
• Web-based calling: using a Chrome browser extension, callers do not have to leave the browser to make calls, drop voicemails, and work through a calling queue.
• Voice-mail recording: prepare voicemails in advance and drop the voicemails into voice mailboxes without repeatedly leaving the same message repeatedly.

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• Tracking number of calls and chats everyday
• Tracking Average handle time
• View calls waiting in the queue

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• Ring.io could do a better job with inbound calls - it frequently just shows the number, even if the person is in Salesforce.

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• CRM integration customization
• Advanced Reporting
• SSO Integration

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Simply said that for the functionality that we require and having the speed dialer option, it is maybe at the highest one-third of the cost. The only other thing I would add is the capability of Ring.io to modify the front GUI webphone to fit our needs.

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UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT

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• This is our first time using it
• We use this over InsideSales - which has been a great decision

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• There were a few system outages, they have since implemented a business continuity plan
• Their onboarding support was really good
• They built out an integration to Assembled which is great for workforce management

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