Excellent functionality and value
May 29, 2021

Excellent functionality and value

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ring.io

We use Ring.io as a dialer in conjunction with CRM. It enables us to call with a click which is a very convenient function. In addition to this, Ring.io can record calls and provides analytics to discover the best practices of the best performers. This allows us to spend less time tracking activities and we can devote more time to sales calls.
  • Easy to add users and account numbers.
  • Ability to see sales activities such as dials and length of calls.
  • Exceptional customer support.
  • Wish there was a mobile app.
  • Sometimes the outbound dial count resets.
  • Lacking a notification of an inbound call while you are currently on a call.
  • Click to dial function has increased efficiency.
  • Automatic tabulation of call metrics helps us keep track of productivity.
  • Call recording for quality purposes.
I don't have experience with similar products.

Do you think Ring.io delivers good value for the price?

Yes

Are you happy with Ring.io's feature set?

Yes

Did Ring.io live up to sales and marketing promises?

Yes

Did implementation of Ring.io go as expected?

Yes

Would you buy Ring.io again?

Yes

If you normally operate strictly on outbound calls, this is a great resource as well as the call recording functionality. However, in terms of functionality for inbound calls, it is lacking. As I already mentioned, there is no mobile app option which hinders its accessibility to some of our team members.

Ring.io Feature Ratings

Contact preview
7
Dialer-CRM integration
10
Call notes & tags
10
Automatic call logging
10
Outbound dialing
10
Inbound routing
8
Custom caller ID
10
Click-to-call
10
Recorded voicemail drop
10
Dialer contact import
10
Campaign & list management
10
Follow-up calls
10
Dialer reporting & analytics
10
Dialer compliance
10