RMail vs. bTrade TDXchange

RMail is great for sending emails with information that is sensitive but that the recipient is not going to put a lot of work into retrieving. I do psychological evaluations for criminal courts and I use it to send reports to courts and attorneys. I need to use something compatible with HIPAA privacy rules, which courts and attorneys are typically not as concerned about. If they had to use a password or go to an outside web address to retrieve the email, they wouldn't do it. It's also common for an attorney to say they didn't get an email, but I always know if they did or not, and I have clear documentation of it, which is important in legal cases.

It's a great product, works very well. Very reliable, secure and easy to use. We're not a large company and don't have big IT staff so the product is very good for companies like ours. Also bTrade support are great! They really help us whenever we have issues or need some additional information.

• Read receipts tell you the time a message was actually opened
• The electronic signature feature is nice, and usually not included with these types of services
• Many times, a recipient doesn't need a password to open their email. RMail leverages TLS technology in most cases
• Recipients do have the option of creating an account, but generally they don't need to
• Outlook integration is very easy to set up
• Gmail integration within Chrome is pretty amazing

• Reporting
• Auditing
• Ease of use and onboarding
• Stability
• Cost Reduction for hardware requirements

• Program plug-in crashes on occasion.
• Issues can arise if your computer's clock is not synced to RMail's time servers.
• Setup was initially tedious (but has gotten much better since 2019).

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• The product performs flawlessly and meets all our expectations.

I don't think RPost has any competition, at least none that I can use. I think that once registered email becomes widely accepted (someday soon?), it will be indispensable for anyone in business, and RPost is the leading vendor (maybe the only vendor).

Great product and great support and they listen to our feedback on the features!

It is as simple as downloading a plug-in or installing a chrome extension, then you click a button to use it. The interface is straightforward.

The bTrade TDXchange User Interface is great! It is very intuitive, and easy to navigate. The reporting capabilities are truly invaluable.

Never crashed on us or had issue but that's no surprise, it's used by many companies over the years and bugs were fixed before we got the product.

Works well routinely without problems.

bTrade TDXchange is very fast and no impact to our other systems.

Support is easy to access via email or phone. They also reach out to you periodically with new features, but they aren't intrusive about it. I usually appreciate it when I get an email from RMail, which is not very often.

We have only had to engage bTrade TDXchange’s technical support team a few times, but it has always been a great experience. They are U.S. based and very responsive. We even provided feedback shortly after implementation and they put our recommendation into the next release (or the one after that…I forget exactly).

Works great.

It literally took a few minutes to install bTrade TDXchange and then with bTrade's documentation we were able to do all the initial setup in under an hour.

RMail is really useful when wanting to send important encrypted information, and have control of what happens on the other end. It also comes with a complete set of features that help in any other way you can imagine. I've been through other products, and nothing compares to it.

We chose bTrade TDXchange over MoveIT for its superior security features, seamless integration capabilities, and user-friendly interface

So far we only have one instance in Prod and one in DR, however a single instance can handle many files because of it's good design.

• There's not much ROI, because we don't get it much cheaper than the list price.
• However, being able to offer this service strengthens our service offerings.

• bTrade TDXchange enabled us to develop and manage a cost-effective solution for our logistics client, efficiently handling worldwide shipments.