Great MFT Product
October 01, 2024

Great MFT Product

Olivia Martinez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with bTrade TDXchange

We needed a solution to exchange sensitive documents with our clients and business partners. Data security and guaranteed delivery of data are very critical to us. After we bought and deployed bTrade TDXchange for our Managed File Transfer needs, we have been very impressed. Its vast amount of features and user-friendly interface make it a great choice for us especially that we don't have extensive technical knowledge.

Pros

  • Very feature rich, you can integrate the product with practically anything. Dashboards and other activity features are very useful to understand the status of files.
  • Can configure alerts for almost any use case we need.
  • Very easy to use on a day to day basis, menus are self explanatory, log files are detailed and clear, alerts tell us when the problems occur.
  • Does not require a lot of hardware even though we are sending and receiving a large amount of files on a daily basis.
  • Security features are great, we know our data is protected well in transit and when stored in the datastore.

Cons

  • We need additional features to integrate with other systems we are using and bTrade TDXchange already added those to their roadmap and should deliver in early Q1 which works great for us
  • Our data is secure and we can sleep at night not worrying that someone is going to steal our customer's data.
  • It does not cost us much to run bTrade TDXchange so it's great investment.
  • Our data is always delivered and if there are issues with our customers or partners servers or if we're missing data from them, we get alerted so that can take actions.
All menus are easy to understand and intuitive. Did not take us long to learn things we needed to do to work with the software.
Much better UI interface, many more features in bTrade TDXchange.

Do you think bTrade TDXchange delivers good value for the price?

Yes

Are you happy with bTrade TDXchange's feature set?

Yes

Did bTrade TDXchange live up to sales and marketing promises?

Yes

Did implementation of bTrade TDXchange go as expected?

Yes

Would you buy bTrade TDXchange again?

Yes

It's a great product, works very well. Very reliable, secure and easy to use. We're not a large company and don't have big IT staff so the product is very good for companies like ours. Also bTrade support are great! They really help us whenever we have issues or need some additional information.

Using bTrade TDXchange

11 - Customer support
Ordering
Invoicing
Payments
2 - basic UI, basic infrastructure, SSH, basic database, basic windows or linux
  • Integration with various cloud storage such as AWS or Drop box
  • Fast delivery, we need our orders or quotes to be delivered really fast, within seconds
  • We use their AFTP protocol to transfer very large files very fast
  • We also can insert data directly into our database from bTrade TDXchange
  • For some of our not technical at all customers, their mailboxing web interface is a lifesaver.
  • They are adding more integrations with our other systems we use
Great product and great support and they listen to our feedback on the features!

Evaluating bTrade TDXchange and Competitors

Not Sure
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Easy to use and not requiring expensive infrastructure were key factors.
No, we're very happy with bTrade TDXchange.

bTrade TDXchange Implementation

It literally took a few minutes to install bTrade TDXchange and then with bTrade's documentation we were able to do all the initial setup in under an hour.
  • Implemented in-house
Change management was minimal
  • None, was very easy to install and configure

bTrade TDXchange Training

  • No Training
Documentation is easy to follow and product is very easy to install. We did it with bTrade on the call supporting the install.

bTrade TDXchange Support

bTrade support team is great! They respond to our questions very fast and are very patient with us explaining how to work with certain features or helping us to troubleshoot issues.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
None
No we just have regular support.
One time, we lost our main infrastructure engineers and bTrade provided their staff to run their product plus our infrastructure. They also helped us to interview new candidates, once they were hired bTrade did a very good KT and slowly rolled off. We greatly appreciate it since they helped us to avoid major issues with our technology.

Using bTrade TDXchange

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • All of them, menus are nicely laid out, sub-menus are easy to understand, there are suggestions on what needs to be configured
  • Since we're not very technical, log files sometimes are difficult to understand since they have a lot of information

bTrade TDXchange Reliability

So far we only have one instance in Prod and one in DR, however a single instance can handle many files because of it's good design.
Never crashed on us or had issue but that's no surprise, it's used by many companies over the years and bugs were fixed before we got the product.
bTrade TDXchange is very fast and no impact to our other systems.

Comments

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