What users are saying about
9 Ratings
3 Ratings
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Score 7.6 out of 100
9 Ratings
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Score 9 out of 100

Likelihood to Recommend

Sabre Red Workspace

If your company has corporate discounts with preferred airlines and hotel chains, Sabre Red Workspace makes it really simple to manage those programs using snap codes and HIC tables and ensure that the appropriate savings are automatically applied to all applicable reservations.
Anonymous | TrustRadius Reviewer

vCita

It is really good for taking online bookings including the scheduling of repeat appointments. The ability to store documents for particular clients is useful however I feel that the client should have a more secure method of access if you were to put sensitive information on their profile. At the moment the client only needs their email address to get into their profile which is good to allow them to review a history of interaction.With continued improvements and new features added the platform is growing into a CRM tool however I feel it is still not complete and can be used for this purpose but with limitations.
David Cook | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sabre Red Workspace
vCita
7.0
Customer data management / contact management
Sabre Red Workspace
vCita
7.0
Workflow management
Sabre Red Workspace
vCita
7.0

Marketing Automation

Sabre Red Workspace
vCita
8.0
Email marketing
Sabre Red Workspace
vCita
8.0

CRM Project Management

Sabre Red Workspace
vCita
7.5
Billing and invoicing management
Sabre Red Workspace
vCita
7.0
Reporting
Sabre Red Workspace
vCita
8.0

Customization

Sabre Red Workspace
vCita
4.0
Custom fields
Sabre Red Workspace
vCita
7.0
API for custom integration
Sabre Red Workspace
vCita
1.0

Platform

Sabre Red Workspace
vCita
7.0
Mobile access
Sabre Red Workspace
vCita
7.0

Security

Sabre Red Workspace
vCita
10.0
Role-based user permissions
Sabre Red Workspace
vCita
10.0

Pros

Sabre Red Workspace

  • Sabre is a classic system with no shiny, flashy interruptions or things made to confuse. It is very straightforward.
  • Sabre is keystroke based, so it is quick to make entries and search for flights.
  • Sabre works in real-time, allowing for current pricing and availability.
  • Sabre allows the ability to hold flights for a travel agent longer than what an average person searching for flights can.
Jennifer Dryer | TrustRadius Reviewer

vCita

  • Very easy implementation of a contact/scheduling widget.
  • Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
  • Managing communication between individual clients is easy as well.
Josh Randall | TrustRadius Reviewer

Cons

Sabre Red Workspace

  • Having to look up government hotel rates separately via Government Suite instead of seeing them listed with common availability result lists is not ideal.
  • The mandatory migration from Sabre Stars to Sabre Profiles was a difficult adjustment for seasoned agents like myself to get used to. Working with Stars was so much easier.
Anonymous | TrustRadius Reviewer

vCita

  • Syncing with our google calendars has some flaws or is just not clear
  • Messages show unread when they have been read
Denise Deem | TrustRadius Reviewer

Support Rating

Sabre Red Workspace

Sabre Red Workspace 9.0
Based on 2 answers
In my 14 years of using Sabre Red Workspace, their software support desk has always offered top-notch customer service and professionalism. Their representatives are extremely knowledgeable, and there has never been a time where they weren't able to quickly and accurately resolve our issues or answer our questions when we called, and we have never been charged for their assistance.
Anonymous | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Alternatives Considered

Sabre Red Workspace

No answers on this topic

vCita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater | TrustRadius Reviewer

Return on Investment

Sabre Red Workspace

  • Overall for the business, it allows us to profit on international flights, where outside of Sabre we would not earn anything. We can earn percentages on certain international flights for booking or add commissions to base prices not posted elsewhere.
  • Sabre creates a barrier to entry for new agents and keeps agents from committing to the business.
  • Sabre gives base prices for agents that are significantly less than those found to a normal user, searching for a flight. This allows for sometimes very high added commissions (upwards of $500 per ticket) while also providing a lower cost to the customer, keeping them working with you in the future.
Jennifer Dryer | TrustRadius Reviewer

vCita

  • In the overall, by automating the appointment booking process, vCita saved hours of my time from having to book appointments myself.
  • It's user-friendly so it makes a positive impression on my clients.
MaryLee Trettenero | TrustRadius Reviewer

Screenshots

Pricing Details

Sabre Red Workspace

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sabre Red Workspace Editions & Modules

Additional Pricing Details

vCita

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

vCita Editions & Modules

Edition
Essentials$291
Business$591
Platinum$991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sabre Red Workspace
7.0
vCita
8.3

Support Rating

Sabre Red Workspace
9.0
vCita

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