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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sage CRM

    Score8.9 out of 10
    Mid-Size Companies (51-1,000 employees)
    Sage CRM is an SMB-oriented CRM platform offered in both SaaS and on-premise editions. Unlike the Sage SalesLogix product, the SaaS version is a true multi-tenant offering. The platform offers excellent integration with Sage ERP and accounting products. It is also a good global solution and is available in many languages and is used by over 12,000 customers worldwide, with many customers in Europe.

    $33

    per month

    SAP Analytics Cloud

    Score8.1 out of 10
    N/AThe SAP Analytics Cloud solution brings together analytics and planning with integration to SAP applications and access to heterogenous data sources. As the analytics and planning solution within SAP Business Technology Platform, SAP Analytics Cloud supports trusted insights and integrated planning processes enterprise-wide to help make decisions without doubt.

    $36

    per month per user

    Pricing
    Sage CRMSAP Analytics Cloud
    Editions & Modules
    Sage CRM (cloud)
    $45
    Per User per Month
    Sage CRM (on premise)
    $0
    Lifetime License per Seat
    SAP Analytics Cloud for Business Intelligence
    $36.00
    per month per user
    SAP Analytics Cloud for Planning
    Price upon request
    per month per user
    Offerings
    Pricing Offerings
    Sage CRMSAP Analytics Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsTiered pricing is available for multiple users.A 30-day trial with SAP Analytics Cloud is available, supporting analytics enterprise-wide. A trial can be extended up to 90 days on request.
    More Pricing Information
    Features
    Sage CRMSAP Analytics Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    8.8
    17 Ratings
    12% above category average
    SAP Analytics Cloud
    -
    Ratings
    Customer data management / contact management9.017 Ratings00 Ratings
    Workflow management8.616 Ratings00 Ratings
    Territory management8.517 Ratings00 Ratings
    Opportunity management8.917 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.016 Ratings00 Ratings
    Contract management8.614 Ratings00 Ratings
    Quote & order management9.016 Ratings00 Ratings
    Interaction tracking9.216 Ratings00 Ratings
    Channel / partner relationship management8.716 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    8.1
    16 Ratings
    5% above category average
    SAP Analytics Cloud
    -
    Ratings
    Case management8.016 Ratings00 Ratings
    Call center management8.215 Ratings00 Ratings
    Help desk management8.214 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    8.7
    16 Ratings
    12% above category average
    SAP Analytics Cloud
    -
    Ratings
    Lead management8.816 Ratings00 Ratings
    Email marketing8.715 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    9.0
    17 Ratings
    16% above category average
    SAP Analytics Cloud
    -
    Ratings
    Task management9.016 Ratings00 Ratings
    Billing and invoicing management9.015 Ratings00 Ratings
    Reporting9.113 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    8.6
    17 Ratings
    12% above category average
    SAP Analytics Cloud
    -
    Ratings
    Forecasting8.716 Ratings00 Ratings
    Pipeline visualization8.416 Ratings00 Ratings
    Customizable reports8.717 Ratings00 Ratings
    Customization
    Comparison of Customization features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    8.6
    17 Ratings
    12% above category average
    SAP Analytics Cloud
    -
    Ratings
    Custom fields8.517 Ratings00 Ratings
    Custom objects8.516 Ratings00 Ratings
    Scripting environment9.016 Ratings00 Ratings
    API for custom integration8.314 Ratings00 Ratings
    Security
    Comparison of Security features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    8.7
    17 Ratings
    4% above category average
    SAP Analytics Cloud
    -
    Ratings
    Single sign-on capability8.717 Ratings00 Ratings
    Role-based user permissions8.813 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    9.4
    13 Ratings
    22% above category average
    SAP Analytics Cloud
    -
    Ratings
    Social data9.513 Ratings00 Ratings
    Social engagement9.313 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    9.0
    14 Ratings
    18% above category average
    SAP Analytics Cloud
    -
    Ratings
    Marketing automation9.114 Ratings00 Ratings
    Compensation management8.912 Ratings00 Ratings
    Platform
    Comparison of Platform features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    7.8
    16 Ratings
    2% above category average
    SAP Analytics Cloud
    -
    Ratings
    Mobile access7.816 Ratings00 Ratings
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    -
    Ratings
    SAP Analytics Cloud
    7.6
    357 Ratings
    7% below category average
    Pixel Perfect reports00 Ratings7.4302 Ratings
    Customizable dashboards00 Ratings7.9345 Ratings
    Report Formatting Templates00 Ratings7.4319 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    -
    Ratings
    SAP Analytics Cloud
    7.5
    358 Ratings
    6% below category average
    Drill-down analysis00 Ratings7.9348 Ratings
    Formatting capabilities00 Ratings7.3345 Ratings
    Integration with R or other statistical packages00 Ratings6.9256 Ratings
    Report sharing and collaboration00 Ratings8.1334 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    -
    Ratings
    SAP Analytics Cloud
    7.4
    339 Ratings
    10% below category average
    Publish to Web00 Ratings7.7290 Ratings
    Publish to PDF00 Ratings7.8321 Ratings
    Report Versioning00 Ratings7.5282 Ratings
    Report Delivery Scheduling00 Ratings7.5278 Ratings
    Delivery to Remote Servers00 Ratings6.758 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    -
    Ratings
    SAP Analytics Cloud
    7.4
    343 Ratings
    8% below category average
    Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings7.8325 Ratings
    Location Analytics / Geographic Visualization00 Ratings7.5312 Ratings
    Predictive Analytics00 Ratings7.2312 Ratings
    Pattern Recognition and Data Mining00 Ratings7.099 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    -
    Ratings
    SAP Analytics Cloud
    8.2
    349 Ratings
    3% below category average
    Multi-User Support (named login)00 Ratings8.2323 Ratings
    Role-Based Security Model00 Ratings8.1331 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.1324 Ratings
    Report-Level Access Control00 Ratings8.2134 Ratings
    Single Sign-On (SSO)00 Ratings8.5327 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    -
    Ratings
    SAP Analytics Cloud
    7.4
    294 Ratings
    5% below category average
    Responsive Design for Web Access00 Ratings7.5283 Ratings
    Mobile Application00 Ratings6.8247 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings7.0274 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Sage CRM and SAP Analytics Cloud
    Feature
    Sage CRM
    -
    Ratings
    SAP Analytics Cloud
    7.1
    66 Ratings
    9% below category average
    REST API00 Ratings7.156 Ratings
    Javascript API00 Ratings7.049 Ratings
    iFrames00 Ratings7.143 Ratings
    Java API00 Ratings7.142 Ratings
    Themeable User Interface (UI)00 Ratings7.451 Ratings
    Customizable Platform (Open Source)00 Ratings6.843 Ratings
    Best Alternatives
    Sage CRMSAP Analytics Cloud
    Small Businesses
    Salesflare
    Score10 out of 10
    Cyfe
    Score4 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Sisense
    Score6.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Sage CRMSAP Analytics Cloud
    Likelihood to Recommend
    8.9
    (28 ratings)
    8.1
    (382 ratings)
    Likelihood to Renew
    5.1
    (11 ratings)
    8.7
    (22 ratings)
    Usability
    8.9
    (11 ratings)
    7.7
    (307 ratings)
    Availability
    -
    (0 ratings)
    5.0
    (1 ratings)
    Performance
    8.2
    (1 ratings)
    4.0
    (1 ratings)
    Support Rating
    7.9
    (8 ratings)
    6.3
    (73 ratings)
    In-Person Training
    7.0
    (1 ratings)
    9.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    5.1
    (2 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    6.3
    (9 ratings)
    Configurability
    -
    (0 ratings)
    5.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.0
    (1 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.0
    (61 ratings)
    Data Sources
    -
    (0 ratings)
    8.1
    (61 ratings)
    Ease of integration
    -
    (0 ratings)
    6.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Sage CRMSAP Analytics Cloud
    Likelihood to Recommend
    Sage
    as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
    Read full review
    SAP
    >> Using SAC predictive analytics capabilities for inventory management in a Production line setup has helped generate Purchase Requisitions and Purchase Orders for raw or semi-finished goods without much head-banging into Demand management rules. It does it beautifully with seamless integration with HANA core MM and PP modules, along with BI integration. It has resulted in 30% greater warehouse storage capacity, thereby saving revenue from piled-up inventory and associated manpower costs. >> SAC sometimes shows latency in working out a large data set, thus giving a poor user experience compared to its competition. Also, it may occasionally show misinterpretations when embedding data from 3rd-party systems into the HANA core dataset.
    Incentivized
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    Pros
    Sage
    • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
    • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
    Incentivized
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    SAP
    • It makes it easier yo analyse order and related records easily.
    • We can easily maintain and track the performance of employees in organisation.
    • Can easily track various aspects for the growth of an organisation thus allowing real time analysis and tracking of organisation's growth and performance.
    Incentivized
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    Cons
    Sage
    • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
    • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
    • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
    Incentivized
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    SAP
    • Complexity in Data Modeling
    • SAC supports various data sources, but improvements in the ease of connecting to and integrating with certain data repositories, especially non-SAP databases, would enhance the platform's versatility and integration capabilities.
    • An offline mode for SAC could be valuable for users who need to access and analyze data without an internet connection. Additionally, optimizing performance for large datasets and complex visualizations would contribute to a smoother user experience.
    Incentivized
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    Likelihood to Renew
    Sage
    There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
    Incentivized
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    SAP
    We are planning to review the licensing as we have issues with SAC dealing with huge datasets. Analytics area is good for import models but when we have live connections in place that's when we have issue with SAC dealing with huge datasets in live be it BW or be it HANA models in the backend.
    Incentivized
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    Usability
    Sage
    Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
    Incentivized
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    SAP
    I landed on a 7 out of 10 for a few key reasons. The tool is flexible in the sense that we are using very very very (very) little off the shelf solutions and customizing to our needs. Users enjoy having the customized data actions, key variance calculations, and easy to use headcount/salary planning in the same tool. One downside is that users are hard to please when they are used to excel. SAP Analytics Cloud simply is not excel, and the flexibility of excel in a crunch is not there.
    Incentivized
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    Reliability and Availability
    Sage
    No answers on this topic
    SAP
    I would rate SAP Analytics Cloud an 8 out of 10 for scalability. It offers a flexible, cloud-based architecture that supports expansion across departments and geographies. The platform adapts well to growing data volumes and user needs, making it a strong choice for organizations looking to scale analytics capabilities efficiently.
    Incentivized
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    Performance
    Sage
    Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
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    SAP
    I would rate SAP Analytics Cloud’s performance an 8 out of 10. Pages generally load quickly, and reports run within a reasonable time frame, even with complex datasets. Integration with other systems is smooth and doesn’t noticeably affect performance. Overall, it’s a responsive and efficient tool for business analytics. But
    Incentivized
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    Support Rating
    Sage
    Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working
    Incentivized
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    SAP
    Since the implementation stage, the support team has been very helpful and assisting. Even in the later stages, the tech team had quite a rapid response. In general, SAP has provided us with great customer support, let it be for a specific product of SAP or for integration of different modules.
    Incentivized
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    In-Person Training
    Sage
    Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
    Incentivized
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    SAP
    Good videos and reference material available in SAP Portal.
    Incentivized
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    Online Training
    Sage
    No answers on this topic
    SAP
    In hindsight, it would have been easier to have someone there in person. Questions were answered, but with 11 participants, it got a bit chaotic online
    Incentivized
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    Implementation Rating
    Sage
    The implementation and upgrades were rather quick and straight forward. Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
    Incentivized
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    SAP
    SAC is a simple solution ad it works fine when connecting it to other SAP tools. On the other hand, connecting it to third party solutions brings difficulties when there's no previous design and the objetives are not clear. It is really important to integrate Business users from the start to provide with valuable business insights
    Incentivized
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    Alternatives Considered
    Sage
    Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted. In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
    Read full review
    SAP
    SAP Analytics Cloud and Power BI are both tools that help businesses understand their data, but they have some differences. SAC, made by SAP, works well if your company already uses other SAP products. It's in the cloud, easy to use, and has features for analyzing data, getting insights, and planning for the future. Power BI, made by Microsoft, can be used in the cloud or on your own computers. It fits well with Microsoft tools, is easy to use, and can do advanced data analysis. SAC has built-in planning tools, while Power BI needs extra tools for detailed planning
    Incentivized
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    Contract Terms and Pricing Model
    Sage
    No answers on this topic
    SAP
    unit pricing
    Incentivized
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    Scalability
    Sage
    No answers on this topic
    SAP
    Is good for use across multiple locations. It allows users to access data and reports from anywhere, regardless of their location. Can consolidate data from various sources, including different SAP systems and external sources, which facilitates cross-location analysis. SAC enables access to data and models from SAP Datasphere to create new stories. Detailed permissions can be defined for cross-departmental use.
    Incentivized
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    Professional Services
    Sage
    No answers on this topic
    SAP
    very simple
    Incentivized
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    Return on Investment
    Sage
    • It is very affordable in pricing, compared to competitors
    • Lead management and convertion into prospects is also a very easy process
    • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
    Incentivized
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    SAP
    • Many manual data manipulations and exports in Excel have been replaced by the tool, providing management with improved insight into the amount of time spent at each stage of an invoice's lifetime, allowing bottlenecks to be discovered.
    • We now have more insight into the data, and people with little technical experience can easily build stories.
    Incentivized
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    ScreenShots