What users are saying about
81 Ratings
2 Ratings
81 Ratings
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Score 8.6 out of 100
2 Ratings
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Score 7.6 out of 100

Feature Set Ratings

  • Sage CRM ranks higher in 5 feature sets: Sales Force Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Platform

Sales Force Automation

8.8

Sage CRM

88%
8.0

TeamWave

80%
Sage CRM ranks higher in 7/9 features

Customer data management / contact management

9.0
90%
17 Ratings
10.0
100%
1 Rating

Workflow management

8.6
86%
16 Ratings
6.0
60%
1 Rating

Territory management

8.6
86%
17 Ratings
N/A
0 Ratings

Opportunity management

8.9
89%
17 Ratings
10.0
100%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
16 Ratings
6.0
60%
1 Rating

Contract management

8.6
86%
14 Ratings
N/A
0 Ratings

Quote & order management

9.0
90%
16 Ratings
N/A
0 Ratings

Interaction tracking

9.2
92%
16 Ratings
N/A
0 Ratings

Channel / partner relationship management

8.7
87%
16 Ratings
N/A
0 Ratings

Customer Service & Support

8.2

Sage CRM

82%

TeamWave

Feature Set Not Supported
N/A
Sage CRM ranks higher in 3/3 features

Case management

8.1
81%
16 Ratings
N/A
0 Ratings

Call center management

8.2
82%
15 Ratings
N/A
0 Ratings

Help desk management

8.3
83%
14 Ratings
N/A
0 Ratings

Marketing Automation

8.8

Sage CRM

88%

TeamWave

Feature Set Not Supported
N/A
Sage CRM ranks higher in 2/2 features

Lead management

8.9
89%
16 Ratings
N/A
0 Ratings

Email marketing

8.7
87%
15 Ratings
N/A
0 Ratings

CRM Project Management

9.1

Sage CRM

91%
8.0

TeamWave

80%
Sage CRM ranks higher in 2/3 features

Task management

9.0
90%
16 Ratings
10.0
100%
1 Rating

Billing and invoicing management

9.0
90%
15 Ratings
8.0
80%
1 Rating

Reporting

9.2
92%
13 Ratings
6.0
60%
1 Rating

CRM Reporting & Analytics

8.6

Sage CRM

86%
6.0

TeamWave

60%
Sage CRM ranks higher in 2/3 features

Forecasting

8.7
87%
16 Ratings
5.0
50%
1 Rating

Pipeline visualization

8.4
84%
16 Ratings
9.0
90%
1 Rating

Customizable reports

8.7
87%
17 Ratings
4.0
40%
1 Rating

Customization

8.6

Sage CRM

86%
6.0

TeamWave

60%
Sage CRM ranks higher in 4/4 features

Custom fields

8.6
86%
17 Ratings
7.0
70%
1 Rating

Custom objects

8.5
85%
16 Ratings
N/A
0 Ratings

Scripting environment

9.0
90%
16 Ratings
N/A
0 Ratings

API for custom integration

8.3
83%
14 Ratings
5.0
50%
1 Rating

Security

8.7

Sage CRM

87%

TeamWave

Feature Set Not Supported
N/A
Sage CRM ranks higher in 2/2 features

Single sign-on capability

8.7
87%
17 Ratings
N/A
0 Ratings

Role-based user permissions

8.7
87%
13 Ratings
N/A
0 Ratings

Social CRM

9.4

Sage CRM

94%

TeamWave

Feature Set Not Supported
N/A
Sage CRM ranks higher in 2/2 features

Social data

9.5
95%
13 Ratings
N/A
0 Ratings

Social engagement

9.3
93%
13 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

9.0

Sage CRM

90%

TeamWave

Feature Set Not Supported
N/A
Sage CRM ranks higher in 2/2 features

Marketing automation

9.1
91%
14 Ratings
N/A
0 Ratings

Compensation management

8.9
89%
12 Ratings
N/A
0 Ratings

Platform

7.7

Sage CRM

77%
3.0

TeamWave

30%
Sage CRM ranks higher in 1/1 features

Mobile access

7.7
77%
16 Ratings
3.0
30%
1 Rating

Attribute Ratings

  • Sage CRM is rated higher in 2 areas: Likelihood to Recommend, Usability
  • TeamWave is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.9

Sage CRM

89%
28 Ratings
8.0

TeamWave

80%
1 Rating

Likelihood to Renew

5.1

Sage CRM

51%
11 Ratings

TeamWave

N/A
0 Ratings

Usability

8.9

Sage CRM

89%
11 Ratings
8.0

TeamWave

80%
1 Rating

Performance

8.2

Sage CRM

82%
2 Ratings

TeamWave

N/A
0 Ratings

Support Rating

7.9

Sage CRM

79%
8 Ratings
10.0

TeamWave

100%
1 Rating

In-Person Training

7.0

Sage CRM

70%
1 Rating

TeamWave

N/A
0 Ratings

Implementation Rating

8.0

Sage CRM

80%
2 Ratings

TeamWave

N/A
0 Ratings

Likelihood to Recommend

Sage

as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
Read full review

TeamWave

Only if you are constrained on cost and you need a good user experience.
Read full review

Pros

Sage

  • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
  • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
Read full review

TeamWave

  • Unlimited users
  • CRM & Project management in one tool
  • Visual Cards
Read full review

Cons

Sage

  • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
  • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
  • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
Read full review

TeamWave

  • [I feel] Product management is tedious
  • Flexibility of Integration with TPA
  • Mobile App is not robust.
Read full review

Pricing Details

Sage CRM

Starting Price

$33 per month

Editions & Modules

Sage CRM editions and modules pricing
EditionModules
Sage CRM (on premise)1
Sage CRM (cloud)$452

Footnotes

  1. Lifetime License per Seat
  2. Per User per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Tiered pricing is available for multiple users.

TeamWave

Starting Price

$0

Editions & Modules

TeamWave editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Sage

    There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
    Read full review

    TeamWave

    No answers on this topic

    Usability

    Sage

    Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
    Read full review

    TeamWave

    As the organization scale and capability increases and the cost is not a constraint.
    Read full review

    Performance

    Sage

    Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
    Read full review

    TeamWave

    No answers on this topic

    Support Rating

    Sage

    Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working
    Read full review

    TeamWave

    Responsive and solution oriented.
    Read full review

    In-Person Training

    Sage

    Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
    Read full review

    TeamWave

    No answers on this topic

    Implementation Rating

    Sage

    The implementation and upgrades were rather quick and straight forward. Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
    Read full review

    TeamWave

    No answers on this topic

    Alternatives Considered

    Sage

    Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted. In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
    Read full review

    TeamWave

    TeamWave provides real value for its cost - but after using it for a while the need of real feature which other similar tools offer at higher price starts to become important. Unless you really need those advanced features, TeamWave fits the bill.
    Read full review

    Return on Investment

    Sage

    • It is very affordable in pricing, compared to competitors
    • Lead management and convertion into prospects is also a very easy process
    • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
    Read full review

    TeamWave

    • Easy to scale of operations, since unlimited users are allowed.
    • Database cost is not recurring
    Read full review

    Screenshots

    Add comparison