SailPoint Identity Security Cloud vs. Symantec SiteMinder

As discussed in previous sections, it does integrate well with other systems, and basic JML works well; it's very powerful and customizable in these areas (though also complex). The downsides are in areas like access reviews, where it's less customizable (no way to automatically send a review to the owner for a set of access items; each review needs an individual to be selected for it).

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We currently are working to set up Single Sign On and auto provisioning with a new vendor. Symantec SiteMinder visualizes things like SAML responses and assertion attributes within the console extremely clearly. This makes making adjustments on the Vendor's side or even working with Vendor support clear and effective. The only time I would avoid trying use Symantec SiteMinder as a local IDP would be when I am trying to minimize complexity or overhead troubleshooting needs.

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• Brings users access, profiles and accounts all into one place
• Manages the Life Cycle Management process across ALL identities, permanent and Temporary
• Secures and manages access to critical applications and resources across the group
• Enables Info. Security to customise, share and delegate authority across the group
• Single version of the truth across our technology platform

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• Federation Services
• Detailed logging for troubleshooting
• Console management is clear and easy to use for less experienced techs

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• The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process.

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Independently Invited by TrustRadius

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• Guided tutorials within the console
• Visual connection testing
• Support can be difficult to contact

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Independently Invited by TrustRadius

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Its a best tool for a CISO, works very well, easy to use, great connectors and integrations, great reports, automated reviews, full compliance, great support to a JML (Joiners, Movers and Leavers) project;

Always improving the UI, so it's getting better. Some areas are fully featured, but others, such as Separation of Duties reporting and policies, are very weak.

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6.5 Symantec SiteMinder's usability is high but the barrier to entry can be intimidating for an unfamiliar user. Symantec SiteMinder support can be difficult to get a hold of when needed leading to situations where you're not sure how to proceed. Overall, if you have experience with SSO, federations, SAML, and IDP's, then you will be fine

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Support for Customizations is very limited.

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The first journey isn't easy because you need to win your internal process and problem concern and Sailpoint have many experience to support this phase, and make the real difference into the client experience;

The on-prem SailPoint IdentityIQ platform provides the necessary customization that is required in our dynamic environment. Although we may look at a cloud-based Identity Management service again in the future, (there are many advantages), our identity management, authentication, and application assignment processes cannot be quickly consolidated to a single cloud-based service at this time.

We use Microsoft Windows Azure AD which can act similarly in comparison to Symantec SiteMinder. While this experience is somewhat narrow, Symantec SiteMinder seems to have more flexability/customization and caters to the crown that prefers to automate and work with linux. I am less familiar with Azure's automated abilities, however, Symantec SiteMinder allows to automate various factors that already line up with our existing Linux environment and setup

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• Over 300,000 password change/reset calls avoided to the helpdesk annually.
• 1,000 plus accounts with proper accesses provisioned via automated birthright processes weekly versus 1-2 days of manual provisioning and approvals. With a call center population that churns many people per week, this brings many dollars of efficiency to the operations teams.
• Flexibility on terminations to manage accounts and access for target applications based on regulatory or business rules to ensure compliance and avoid fines for non-compliance.

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• Extremely flexible/customizable partnership federations
• Consolidation of SSO settings in one place
• Requires more knowledge and therefore more time training

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info