SailPoint Identity Security Cloud vs. Symantec SiteMinder

We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily.

Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it.

For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.

We currently are working to set up Single Sign On and auto provisioning with a new vendor. Symantec SiteMinder visualizes things like SAML responses and assertion attributes within the console extremely clearly. This makes making adjustments on the Vendor's side or even working with Vendor support clear and effective. The only time I would avoid trying use Symantec SiteMinder as a local IDP would be when I am trying to minimize complexity or overhead troubleshooting needs.

Incentivized

• Brings users access, profiles and accounts all into one place
• Manages the Life Cycle Management process across ALL identities, permanent and Temporary
• Secures and manages access to critical applications and resources across the group
• Enables Info. Security to customise, share and delegate authority across the group
• Single version of the truth across our technology platform

Incentivized

• Federation Services
• Detailed logging for troubleshooting
• Console management is clear and easy to use for less experienced techs

Incentivized

• The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process.

Incentivized

• Guided tutorials within the console
• Visual connection testing
• Support can be difficult to contact

Incentivized

Overall usablity is excellent. The product is capable of performing all the expected tasks for a IAM solution.

Incentivized

6.5 Symantec SiteMinder's usability is high but the barrier to entry can be intimidating for an unfamiliar user. Symantec SiteMinder support can be difficult to get a hold of when needed leading to situations where you're not sure how to proceed. Overall, if you have experience with SSO, federations, SAML, and IDP's, then you will be fine

Incentivized

Support for Customizations is very limited.

Incentivized

Implementation was done correctly and all the requirements were met.

Incentivized

The on-prem SailPoint IdentityIQ platform provides the necessary customization that is required in our dynamic environment. Although we may look at a cloud-based Identity Management service again in the future, (there are many advantages), our identity management, authentication, and application assignment processes cannot be quickly consolidated to a single cloud-based service at this time.

We use Microsoft Windows Azure AD which can act similarly in comparison to Symantec SiteMinder. While this experience is somewhat narrow, Symantec SiteMinder seems to have more flexability/customization and caters to the crown that prefers to automate and work with linux. I am less familiar with Azure's automated abilities, however, Symantec SiteMinder allows to automate various factors that already line up with our existing Linux environment and setup

Incentivized

• Over 300,000 password change/reset calls avoided to the helpdesk annually.
• 1,000 plus accounts with proper accesses provisioned via automated birthright processes weekly versus 1-2 days of manual provisioning and approvals. With a call center population that churns many people per week, this brings many dollars of efficiency to the operations teams.
• Flexibility on terminations to manage accounts and access for target applications based on regulatory or business rules to ensure compliance and avoid fines for non-compliance.

Incentivized

• Extremely flexible/customizable partnership federations
• Consolidation of SSO settings in one place
• Requires more knowledge and therefore more time training

Incentivized