SailPoint Identity Security Cloud vs. Tools4ever UMRA

As discussed in previous sections, it does integrate well with other systems, and basic JML works well; it's very powerful and customizable in these areas (though also complex). The downsides are in areas like access reviews, where it's less customizable (no way to automatically send a review to the owner for a set of access items; each review needs an individual to be selected for it).

Incentivized

It is very well suited for tying multiple systems and services together, allowing for exchanges of information and account management. I'm not sure of instances that it is not well suited since solution was recommended by folks in education. With that being the case it suited our needs quite well.

• Brings users access, profiles and accounts all into one place
• Manages the Life Cycle Management process across ALL identities, permanent and Temporary
• Secures and manages access to critical applications and resources across the group
• Enables Info. Security to customise, share and delegate authority across the group
• Single version of the truth across our technology platform

Incentivized

• Imports students and staff into our Active Directory and email system.
• It manages those same accounts, disabling accounts for folks who have left, and creating "Windows" when accounts should be enabled.
• It interacts with our Microsoft AD and our student management software seamlessly. Once accounts are in our AD environment, our student management and other systems create new email accounts automatically for us.

• The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process.

Incentivized

• We have been attempting to get single sign on for students, so they have the ability to change their passwords on their own. The documentation of this process is very dated, and often support isn't even aware that their site issues/ references those older documents.
• During the initial buildup of our server Tools4ever UMRA support was a bit hit and miss, but I will say our ongoing support has been very good.
• Some integration tools had to be custom created.

Its a best tool for a CISO, works very well, easy to use, great connectors and integrations, great reports, automated reviews, full compliance, great support to a JML (Joiners, Movers and Leavers) project;

Always improving the UI, so it's getting better. Some areas are fully featured, but others, such as Separation of Duties reporting and policies, are very weak.

Incentivized

Support for Customizations is very limited.

Incentivized

The first journey isn't easy because you need to win your internal process and problem concern and Sailpoint have many experience to support this phase, and make the real difference into the client experience;

The on-prem SailPoint IdentityIQ platform provides the necessary customization that is required in our dynamic environment. Although we may look at a cloud-based Identity Management service again in the future, (there are many advantages), our identity management, authentication, and application assignment processes cannot be quickly consolidated to a single cloud-based service at this time.

• Over 300,000 password change/reset calls avoided to the helpdesk annually.
• 1,000 plus accounts with proper accesses provisioned via automated birthright processes weekly versus 1-2 days of manual provisioning and approvals. With a call center population that churns many people per week, this brings many dollars of efficiency to the operations teams.
• Flexibility on terminations to manage accounts and access for target applications based on regulatory or business rules to ensure compliance and avoid fines for non-compliance.

Incentivized

• We save considerable work hours by a multitude of staff having the system manage and generate accounts for us on a daily basis.
• We have some peace of mind knowing accounts for staff and students who leave our district can no longer gain access to our systems because it automatically disables those accounts.
• Because of the way the system interacts with input that is put in, it automatically creates logical positions which dictate different levels, meaning it automatically sets up when staff gain access and lose access depending on the position they are filling.