What users are saying about
2 Ratings
14 Ratings
2 Ratings
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Score 8.5 out of 100
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100

Feature Set Ratings

  • Salesboom ranks higher in 3 feature sets: Marketing Automation, CRM Project Management, Customization
  • vCita ranks higher in 3 feature sets: Sales Force Automation, Security, Platform

Sales Force Automation

8.4

Salesboom

84%
8.7

vCita

87%
Salesboom ranks higher in 8/9 features

Customer data management / contact management

9.1
91%
2 Ratings
9.5
95%
5 Ratings

Workflow management

8.2
82%
2 Ratings
8.0
80%
4 Ratings

Territory management

7.9
79%
2 Ratings
N/A
0 Ratings

Opportunity management

9.1
91%
2 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
2 Ratings
N/A
0 Ratings

Contract management

7.3
73%
1 Rating
N/A
0 Ratings

Quote & order management

9.1
91%
2 Ratings
N/A
0 Ratings

Interaction tracking

9.1
91%
2 Ratings
N/A
0 Ratings

Channel / partner relationship management

7.6
76%
2 Ratings
N/A
0 Ratings

Customer Service & Support

7.5

Salesboom

75%

vCita

Feature Set Not Supported
N/A
Salesboom ranks higher in 3/3 features

Case management

7.9
79%
2 Ratings
N/A
0 Ratings

Call center management

7.3
73%
1 Rating
N/A
0 Ratings

Help desk management

7.3
73%
2 Ratings
N/A
0 Ratings

Marketing Automation

9.1

Salesboom

91%
7.0

vCita

70%
Salesboom ranks higher in 2/2 features

Lead management

9.1
91%
2 Ratings
N/A
0 Ratings

Email marketing

9.1
91%
2 Ratings
7.0
70%
3 Ratings

CRM Project Management

9.0

Salesboom

90%
8.0

vCita

80%
Salesboom ranks higher in 2/3 features

Task management

9.1
91%
2 Ratings
N/A
0 Ratings

Billing and invoicing management

8.8
88%
2 Ratings
9.0
90%
5 Ratings

Reporting

9.1
91%
2 Ratings
7.0
70%
3 Ratings

CRM Reporting & Analytics

8.9

Salesboom

89%

vCita

Feature Set Not Supported
N/A
Salesboom ranks higher in 3/3 features

Forecasting

9.1
91%
2 Ratings
N/A
0 Ratings

Pipeline visualization

8.8
88%
2 Ratings
N/A
0 Ratings

Customizable reports

8.8
88%
2 Ratings
N/A
0 Ratings

Customization

8.6

Salesboom

86%
6.8

vCita

68%
Salesboom ranks higher in 4/4 features

Custom fields

9.1
91%
2 Ratings
6.7
67%
7 Ratings

Custom objects

8.8
88%
2 Ratings
N/A
0 Ratings

Scripting environment

7.3
73%
1 Rating
N/A
0 Ratings

API for custom integration

9.1
91%
1 Rating
7.0
70%
2 Ratings

Security

8.2

Salesboom

82%
9.7

vCita

97%
Salesboom ranks higher in 1/2 features

Single sign-on capability

7.3
73%
1 Rating
N/A
0 Ratings

Role-based user permissions

9.1
91%
1 Rating
9.7
97%
6 Ratings

Social CRM

8.0

Salesboom

80%

vCita

Feature Set Not Supported
N/A
Salesboom ranks higher in 2/2 features

Social data

8.2
82%
2 Ratings
N/A
0 Ratings

Social engagement

7.9
79%
2 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.6

Salesboom

86%

vCita

Feature Set Not Supported
N/A
Salesboom ranks higher in 2/2 features

Marketing automation

9.1
91%
1 Rating
N/A
0 Ratings

Compensation management

8.2
82%
1 Rating
N/A
0 Ratings

Platform

7.3

Salesboom

73%
8.5

vCita

85%
vCita ranks higher in 1/1 features

Mobile access

7.3
73%
2 Ratings
8.5
85%
7 Ratings

Attribute Ratings

  • vCita is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.5

Salesboom

85%
2 Ratings
9.7

vCita

97%
10 Ratings

Usability

Salesboom

N/A
0 Ratings
9.5

vCita

95%
4 Ratings

Support Rating

8.2

Salesboom

82%
2 Ratings
8.5

vCita

85%
4 Ratings

Likelihood to Recommend

Salesboom.com

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Read full review

vcita

It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
Read full review

Pros

Salesboom.com

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Read full review

vcita

  • Great for online appointment bookings.
  • Good for taking payments.
  • Good for onboarding new clients.
  • Integrates with your website.
  • Integrates with Facebook Pages.
Read full review

Cons

Salesboom.com

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Read full review

vcita

  • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
  • Improved ease of use with forms.
Read full review

Pricing Details

Salesboom

Starting Price

$0

Editions & Modules

Salesboom editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    vCita

    Starting Price

    $29 per month

    Editions & Modules

    vCita editions and modules pricing
    EditionModules
    Essentials291
    Business592
    Platinum993

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Salesboom.com

    No answers on this topic

    vcita

    Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
    Read full review

    Support Rating

    Salesboom.com

    We have a dedicated account manager and support. Whenever we need help we get it.
    Read full review

    vcita

    I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
    Read full review

    Alternatives Considered

    Salesboom.com

    Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

    Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
    Read full review

    vcita

    I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
    Read full review

    Return on Investment

    Salesboom.com

    • Less sales opportunities slip through the cracks.
    • Reduces sales redundant tasks and saves time.
    • Makes customers.
    Read full review

    vcita

    • I have no clue
    • I'm assuming that we would not have people making appointments with us if we didn't have this service
    Read full review

    Screenshots

    Add comparison