What users are saying about
2 Ratings
9 Ratings
2 Ratings
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Score 8.5 out of 100
9 Ratings
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Score 9 out of 100

Likelihood to Recommend

Salesboom

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Steve Berkman | TrustRadius Reviewer

vCita

It is really good for taking online bookings including the scheduling of repeat appointments. The ability to store documents for particular clients is useful however I feel that the client should have a more secure method of access if you were to put sensitive information on their profile. At the moment the client only needs their email address to get into their profile which is good to allow them to review a history of interaction.With continued improvements and new features added the platform is growing into a CRM tool however I feel it is still not complete and can be used for this purpose but with limitations.
David Cook | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesboom
8.4
vCita
7.0
Customer data management / contact management
Salesboom
9.1
vCita
7.0
Workflow management
Salesboom
8.2
vCita
7.0
Territory management
Salesboom
7.9
vCita
Opportunity management
Salesboom
9.1
vCita
Integration with email client (e.g., Outlook or Gmail)
Salesboom
7.9
vCita
Contract management
Salesboom
7.3
vCita
Quote & order management
Salesboom
9.1
vCita
Interaction tracking
Salesboom
9.1
vCita
Channel / partner relationship management
Salesboom
7.6
vCita

Customer Service & Support

Salesboom
7.5
vCita
Case management
Salesboom
7.9
vCita
Call center management
Salesboom
7.3
vCita
Help desk management
Salesboom
7.3
vCita

Marketing Automation

Salesboom
9.1
vCita
8.0
Lead management
Salesboom
9.1
vCita
Email marketing
Salesboom
9.1
vCita
8.0

CRM Project Management

Salesboom
9.0
vCita
7.5
Task management
Salesboom
9.1
vCita
Billing and invoicing management
Salesboom
8.8
vCita
7.0
Reporting
Salesboom
9.1
vCita
8.0

CRM Reporting & Analytics

Salesboom
8.9
vCita
Forecasting
Salesboom
9.1
vCita
Pipeline visualization
Salesboom
8.8
vCita
Customizable reports
Salesboom
8.8
vCita

Customization

Salesboom
8.6
vCita
4.0
Custom fields
Salesboom
9.1
vCita
7.0
Custom objects
Salesboom
8.8
vCita
Scripting environment
Salesboom
7.3
vCita
API for custom integration
Salesboom
9.1
vCita
1.0

Security

Salesboom
8.2
vCita
10.0
Single sign-on capability
Salesboom
7.3
vCita
Role-based user permissions
Salesboom
9.1
vCita
10.0

Social CRM

Salesboom
8.0
vCita
Social data
Salesboom
8.2
vCita
Social engagement
Salesboom
7.9
vCita

Integrations with 3rd-party Software

Salesboom
8.6
vCita
Marketing automation
Salesboom
9.1
vCita
Compensation management
Salesboom
8.2
vCita

Platform

Salesboom
7.3
vCita
7.0
Mobile access
Salesboom
7.3
vCita
7.0

Pros

Salesboom

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Tom Greenberg | TrustRadius Reviewer

vCita

  • Very easy implementation of a contact/scheduling widget.
  • Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
  • Managing communication between individual clients is easy as well.
Josh Randall | TrustRadius Reviewer

Cons

Salesboom

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Steve Berkman | TrustRadius Reviewer

vCita

  • Syncing with our google calendars has some flaws or is just not clear
  • Messages show unread when they have been read
Denise Deem | TrustRadius Reviewer

Support Rating

Salesboom

Salesboom 8.2
Based on 1 answer
We have a dedicated account manager and support. Whenever we need help we get it.
Steve Berkman | TrustRadius Reviewer

vCita

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesboom

Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
Tom Greenberg | TrustRadius Reviewer

vCita

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
Christopher Cater | TrustRadius Reviewer

Return on Investment

Salesboom

  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Tom Greenberg | TrustRadius Reviewer

vCita

  • In the overall, by automating the appointment booking process, vCita saved hours of my time from having to book appointments myself.
  • It's user-friendly so it makes a positive impression on my clients.
MaryLee Trettenero | TrustRadius Reviewer

Screenshots

Pricing Details

Salesboom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Salesboom Editions & Modules

Additional Pricing Details

vCita

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

vCita Editions & Modules

Edition
Essentials$291
Business$591
Platinum$991
  1. per month
Additional Pricing Details

Rating Summary

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