Salesforce Agentforce Commerce vs. Designcenter Solid Edge

Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.

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Well Suited for:

• Integrated designs performed by multiple designers simultaneously (designs requiring a Product Lifecycle Management system);
• Designs requiring a high degree of parameterisation;
• Large companies where specific standards and best practices are applied to all models and drawings created.

Not Well Suited for:

• Personal use in designing one-off models and drawings;
• Small business use where very few of the expensive features are actually used.

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• Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
• Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
• Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.

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• It has very good user interface in classic or ordered environment.
• In 2D or drafting, you can give any Geometric tolerancing and symbols to any dimension. There is a wide range of options available.
• You can convert any files in step file (.stp) and can open it in other designing applications easily.
• After converting 3D drawings in 2D you can make changes in 2D drawing by converting it in the draft. You can also add details like cross-sections and detailed view.
• You can directly make threads without creating holes.

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• The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
• A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
• Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.

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• Being used to 2-key and 3-key commands from the keyboard, it would be nice if this was more robust in Solid Edge. The capability of programming keystroke commands exists in Solid Edge, but it would be more user friendly in that regard.
• Editing hatches can be a challenge.
• I'm not a fan of the ribbon bar, but that seems to be a feature across software platforms in Windows.

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A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.

The overall ease of using the system. Consolidation in location for our team members. Mobile application for on the go research, as many of our team members are constantly traveling to job sites or to meet clients. No more duplicate calls to current customers, since we have 12 different divisions that span the company. Mostly the ability to look at the database when our team members begin cultivating a new
lead/prospect with a potential customer to see if anyone within the team has a
relationship with that person or the company they work for.

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As mentioned previously, Siemens Solid Edge is not the most user-friendly of products at all. It requires intense training to make sure that the basics are understood, and after that, there are numerous other training interventions needed to be able to perform expert-level CAD functions. The GUI is not intuitive, as many other packages are, and the features built-in are not well defined. The process to use many of these features is counter-intuitive and requires a mind-shift.

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We have only had one instance where the platform went down in the time we have been using it.

They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.

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I have been involved with support and training of Solid Edge for 24 years. Given that I based my business model on support, and have been successful for all these years, I know excellent support. Siemens support for Solid Edge, "GTAC", is the definition of support for a product in every aspect.

The in-person training was thorough. Trainer was pretty dry, but covered everything really well.

Implementation went fairly smoothly.

When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.

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FreeCAD is often better than Solid Edge 2021 when converting files, but I hope this changes with 2023 NX is overall more powerful, but that is to be expected (and you cant add it above because it is too short for whatever reason).

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• In my experience I see most of the retailers see better sales after moving to Demandware.
• Site performance is really good if the application built with best practices suggested by Demandware.
• Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.

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• It took about 20 hours of use to get the basics of Synchronous Technology, and with just a basic competency I was able to make useful changes to the design. One of those changes was impossible to do our other CAD program.
• My use lately has mostly been on personal time and self-driven, so learning other aspects and features of Solid Edge has been slower. Creating a drawing for a part required a few hours to learn and do the first time, but luckily there were YouTube videos for examples. With practice, I would expect the time to reflect what it takes in SolidWorks (about 30 minutes).

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