What users are saying about
Top Rated
291 Ratings
6 Ratings
Top Rated
291 Ratings
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Score 8.1 out of 100
6 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Salesforce Commerce Cloud

Salesforce Commerce Cloud is well suited for medium to large sized eCommerce platforms (mainly B2C but B2B could work as well) who are looking to streamline their web processes and website functionalities while incorporating multiple departments. If you are a small business and have tighter margins, this may not be the best choice for you as there may not be as many opportunities to utilize all of the CRM's features and you may be at a financial loss because of it. Otherwise, this platform is great for organization and providing a helping hand in your eCommerce roadmap!
Natasha Sandhu | TrustRadius Reviewer

Spree

Spree is a great solution if you have a highly customized business idea and need a very robust eCommerce solution to support your very creative and detailed sales methods. Because it's an open source platform, there are a ton of ways that his platform can be customized to meet virtually any business idea that you can dream up. With that said, the platform requires dedicated development support to make sure everything is stable and supported at all times.
Steven Duran | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Salesforce Commerce Cloud
7.3
Spree
5.6
Product catalog & listings
Salesforce Commerce Cloud
7.8
Spree
4.5
Product management
Salesforce Commerce Cloud
7.4
Spree
5.0
Bulk product upload
Salesforce Commerce Cloud
7.3
Spree
7.2
Branding
Salesforce Commerce Cloud
7.7
Spree
3.8
Mobile storefront
Salesforce Commerce Cloud
7.1
Spree
4.0
Product variations
Salesforce Commerce Cloud
7.4
Spree
8.0
Website integration
Salesforce Commerce Cloud
7.5
Spree
6.0
Visual customization
Salesforce Commerce Cloud
6.7
Spree
9.2
CMS
Salesforce Commerce Cloud
6.7
Spree
3.0

Online Shopping Cart

Salesforce Commerce Cloud
7.4
Spree
5.4
Abandoned cart recovery
Salesforce Commerce Cloud
7.3
Spree
5.5
Checkout user experience
Salesforce Commerce Cloud
7.5
Spree
5.3

Online Payment System

Salesforce Commerce Cloud
8.2
Spree
9.0
eCommerce security
Salesforce Commerce Cloud
8.2
Spree
9.0

eCommerce Marketing

Salesforce Commerce Cloud
7.8
Spree
4.3
Promotions & discounts
Salesforce Commerce Cloud
7.6
Spree
4.0
Personalized recommendations
Salesforce Commerce Cloud
7.5
Spree
4.3
SEO
Salesforce Commerce Cloud
8.2
Spree
4.5

eCommerce Business Management

Salesforce Commerce Cloud
7.1
Spree
6.2
Multi-site management
Salesforce Commerce Cloud
7.9
Spree
5.3
Order processing
Salesforce Commerce Cloud
7.3
Spree
5.8
Inventory management
Salesforce Commerce Cloud
7.1
Spree
5.0
Shipping
Salesforce Commerce Cloud
6.9
Spree
5.5
Custom functionality
Salesforce Commerce Cloud
6.2
Spree
9.2

Pros

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Spree

  • Quick and easy access, nice interface when logging in.
  • Access to customer's info, easy to change user names and passwords when issues arise with login.
  • Easy to use for the most part - a lot of ways to search for information regarding customer's info.
Colin Darcy | TrustRadius Reviewer

Cons

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Spree

  • For the ATS portion, ability to download applicants would be helpful
  • We have to use our developers to change some simple things on the web format
Aurora Dolan | TrustRadius Reviewer

Likelihood to Renew

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Spree

No score
No answers yet
No answers on this topic

Usability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Spree

No score
No answers yet
No answers on this topic

Reliability and Availability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Spree

No score
No answers yet
No answers on this topic

Support Rating

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

Spree

No score
No answers yet
No answers on this topic

In-Person Training

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Spree

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Spree

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce Commerce Cloud

When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Anonymous | TrustRadius Reviewer

Spree

I don't want to knock other products but let's say that the more famous shopping carts, although they have great functionality off the peg, are limited in terms of branding ability and further customisation. Invariably you get a site which looks and feels like many others. This will suit many companies as a low cost option which is very competent. However the fully customisable front end that we need, and will continue to develop, is not possible with these turn-key solutions.
Cameron Read | TrustRadius Reviewer

Return on Investment

Salesforce Commerce Cloud

  • We wasted so much time trying to get this set up right I can't even fathom the monetary loss outside of our actual cash loss from the purchase.
  • [I recommend you] vet your SF partners, ask for references or similar business customers to call on your own to learn about the company you may be working with.
  • The negative impact was so great we shelved e-commerce and B2B for at least another year. It killed our drive to even want to do it.
Kurt Johansen | TrustRadius Reviewer

Spree

  • Decent plugin ecosystem
  • Easily add and manage new products
Anonymous | TrustRadius Reviewer

Screenshots

Salesforce Commerce Cloud

Spree

Pricing Details

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Spree

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Salesforce Commerce Cloud
7.3
Spree
7.5

Likelihood to Renew

Salesforce Commerce Cloud
7.8
Spree

Usability

Salesforce Commerce Cloud
8.0
Spree

Reliability and Availability

Salesforce Commerce Cloud
8.0
Spree

Performance

Salesforce Commerce Cloud
9.0
Spree

Support Rating

Salesforce Commerce Cloud
9.0
Spree

In-Person Training

Salesforce Commerce Cloud
8.0
Spree

Implementation Rating

Salesforce Commerce Cloud
8.0
Spree

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