Salesforce Commerce Cloud vs. Spree

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Commerce Cloud
Score 8.0 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Spree
Score 7.4 out of 10
N/A
Spree Storefront is a modular, open source e-commerce platform with a large community, comprehensive API and integration features right out of the box. Spree is comprehensive enough for large ecommerce stores and easy enough for small online merchants.N/A
Pricing
Salesforce Commerce CloudSpree
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Salesforce Commerce CloudSpree
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
Salesforce Commerce CloudSpree
Top Pros
Top Cons
Features
Salesforce Commerce CloudSpree
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Salesforce Commerce Cloud
7.4
36 Ratings
5% below category average
Spree
5.6
4 Ratings
32% below category average
Product catalog & listings8.533 Ratings4.44 Ratings
Product management8.133 Ratings5.04 Ratings
Bulk product upload7.032 Ratings7.34 Ratings
Branding5.232 Ratings3.73 Ratings
Mobile storefront7.430 Ratings4.01 Ratings
Product variations6.134 Ratings8.03 Ratings
Website integration8.033 Ratings5.94 Ratings
Visual customization8.434 Ratings9.33 Ratings
CMS7.731 Ratings3.02 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Salesforce Commerce Cloud
8.0
31 Ratings
4% above category average
Spree
5.2
4 Ratings
39% below category average
Abandoned cart recovery8.126 Ratings5.34 Ratings
Checkout user experience7.931 Ratings5.14 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Salesforce Commerce Cloud
6.7
29 Ratings
22% below category average
Spree
9.1
4 Ratings
8% above category average
eCommerce security6.729 Ratings9.14 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Salesforce Commerce Cloud
7.8
32 Ratings
2% above category average
Spree
4.2
4 Ratings
58% below category average
Promotions & discounts7.830 Ratings4.03 Ratings
Personalized recommendations8.832 Ratings4.23 Ratings
SEO6.628 Ratings4.43 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Salesforce Commerce Cloud
7.8
34 Ratings
2% below category average
Spree
6.1
4 Ratings
26% below category average
Multi-site management8.130 Ratings5.12 Ratings
Order processing8.231 Ratings5.74 Ratings
Inventory management7.230 Ratings5.02 Ratings
Shipping8.025 Ratings5.44 Ratings
Custom functionality7.232 Ratings9.34 Ratings
Best Alternatives
Salesforce Commerce CloudSpree
Small Businesses
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Medium-sized Companies
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Commerce CloudSpree
Likelihood to Recommend
8.0
(47 ratings)
7.4
(5 ratings)
Likelihood to Renew
7.8
(11 ratings)
-
(0 ratings)
Usability
7.0
(3 ratings)
-
(0 ratings)
Availability
8.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(3 ratings)
-
(0 ratings)
In-Person Training
8.0
(1 ratings)
-
(0 ratings)
Implementation Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
Salesforce Commerce CloudSpree
Likelihood to Recommend
Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
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Spree Commerce
Spree is a great solution if you have a highly customized business idea and need a very robust eCommerce solution to support your very creative and detailed sales methods. Because it's an open source platform, there are a ton of ways that his platform can be customized to meet virtually any business idea that you can dream up. With that said, the platform requires dedicated development support to make sure everything is stable and supported at all times.
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Pros
Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
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Spree Commerce
  • Quick and easy access, nice interface when logging in.
  • Access to customer's info, easy to change user names and passwords when issues arise with login.
  • Easy to use for the most part - a lot of ways to search for information regarding customer's info.
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Cons
Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
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Spree Commerce
  • For the ATS portion, ability to download applicants would be helpful
  • We have to use our developers to change some simple things on the web format
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Likelihood to Renew
Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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Spree Commerce
No answers on this topic
Usability
Salesforce
Salesforce is great once you understand how to use it. There is a very large learning curve at the beginning, and still to this day I continue to learn new things about the program, however, once you have an understanding of the functionality that it holds, it is definitely a powerhouse compared to the competitors in the market
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Spree Commerce
No answers on this topic
Reliability and Availability
Salesforce
We have only had one instance where the platform went down in the time we have been using it.
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Spree Commerce
No answers on this topic
Support Rating
Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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Spree Commerce
No answers on this topic
In-Person Training
Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
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Spree Commerce
No answers on this topic
Implementation Rating
Salesforce
Implementation went fairly smoothly.
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Spree Commerce
No answers on this topic
Alternatives Considered
Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
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Spree Commerce
I don't want to knock other products but let's say that the more famous shopping carts, although they have great functionality off the peg, are limited in terms of branding ability and further customisation. Invariably you get a site which looks and feels like many others. This will suit many companies as a low cost option which is very competent. However the fully customisable front end that we need, and will continue to develop, is not possible with these turn-key solutions.
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Return on Investment
Salesforce
  • In my experience I see most of the retailers see better sales after moving to Demandware.
  • Site performance is really good if the application built with best practices suggested by Demandware.
  • Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
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Spree Commerce
  • Decent plugin ecosystem
  • Easily add and manage new products
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ScreenShots

Spree Screenshots

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