Salesforce CRM Analytics vs. SAP Data Intelligence

For us it really comes down to that book management and next best contact for our advisors. When we're thinking about a book of business that may range, depending on the advisor, from 400 clients to a thousand clients, how do they really optimize their time? Who do they call next? Who do they work with to make sure not only they're keeping those clients engaged, they're not leaving the firm going to other advisors who they haven't talked to in a while who might need their attention. That's really where that CRM analytics is really proven pretty powerful for us.

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If you have an SAP products ecosystem in your IT landscape, it becomes a no-brainer to go ahead with an SAP Data Intelligence product for your data orchestration, data management, and advanced data analytics needs, such as data preparation for your AI/ML processes. It provides a seamless integration with other SAP products.

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• Interactive Dashboards, it [consists] of wide variety of charts
• Data from different sources can be easily integrated with it
• Security, it provides easy way to secure and share the information with the users
• Support actions like opening hyperlink etc
• Almost everything can be done from configuration
• Data can easily be managed from dataflow.

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• It integrates well with our current ecosystem of SAP products, like HANA.
• It provides end-to-end machine learning operations, with tools for the complete model life cycle.
• It has a simple user interface for novice users, with complex tools also available for power users.
• It builds on SAP Data Hub, providing all the ETL functions of that tool with additional machine learning functionality.
• It can run in the cloud, no on-premise software management needed.
• Many programming languages are supported, it provides a sandbox environment for the user to develop in whichever style they prefer.
• SAP is very actively developing and improving it.

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• Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
• Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
• Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
• More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.

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• Data transfer speed tends to be slow when there is poor internet connection since SAP Data Intelligence don’t synchronize data while offline. However, this is not vendor fault, that’s why we have implemented robust wireless technology internet connection in our organization.

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Allow collaborations among various personas
with insights as ratings and comments on the
datasets Reuse knowledges on the datasets for new users Next-Gen Data Management and Artificial Intelligence

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For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.

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I think the troubleshooting process might be streamlined with improved error recording and tracing. A lot of information about issues and how to fix them is hidden away in the Kubernetes pods themselves. I'm not sure whether SAP Data Intelligence can fix this problem it may be connected to Kubernetes's design, in which case fixing it could need modifications inside Kubernetes itself.

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I was not able to be in interaction much with Salesforce support team since every feature works the way it should be working. So far I have not experienced any bug or major glitches that would delay the result of my work and performance. There is also a hotline in our company for Salesforce issue but so far I have not used it.

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Initially we struggle to get help from SAP but then dedicated Dev angel was assigned to us and that simplify the overall support scenario. There is still room of improvement in documentation around SAP Data intelligence. We struggle a lot to initially understand the feature and required help around performance improvement area,

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An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes

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Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.

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One of the reasons to pick SAP Data Intelligence is the speed and security it provides, in addition to the excellent support it provides. It is also compatible with all popular databases, which is another reason to choose it.

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• I would say it's been positive just because as a company, anyone that has access to it can go in there and pull any company information and we're very up to date then on all of our client base. So I would say it's been a very positive impact.

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• Automation of data management slashed tasks by over 60% in most departments for the first 8 months.
• Metadata catalogs have enabled us to categorize data from disjointed sources in one place.
• It runs multiple ML models which enhances flexibility when managing data.

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