Salesforce CRM Analytics vs. SAP Signavio Process Transformation Suite

For us it really comes down to that book management and next best contact for our advisors. When we're thinking about a book of business that may range, depending on the advisor, from 400 clients to a thousand clients, how do they really optimize their time? Who do they call next? Who do they work with to make sure not only they're keeping those clients engaged, they're not leaving the firm going to other advisors who they haven't talked to in a while who might need their attention. That's really where that CRM analytics is really proven pretty powerful for us.

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Pros: 1. It reduces technical debt and accelerates a smooth transition, while harmonizing across data migration regions which replaces the legacy customization that are not for S4/HANA. 2. It cuts operational cost by 30% - 40% and improves SLA adherence, while process intelligence identifies duplicate or redundant approval steps when we know SAP ecosystems ties all modules together for better data insights. Cons: 1. Complicated and costly for small businesses. 2. Mature process required for better data feeding and data insights. 3. If non-SAP system data feed might cause misleading and incomplete data insights

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• Interactive Dashboards, it [consists] of wide variety of charts
• Data from different sources can be easily integrated with it
• Security, it provides easy way to secure and share the information with the users
• Support actions like opening hyperlink etc
• Almost everything can be done from configuration
• Data can easily be managed from dataflow.

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• Location agnostic (or home office agnostic) collaboration in virtual workshops
• Internally within the team or with clients, I can prepare, gather materials, and lead during a workshop or meeting with SAP Signavio Process Transformation Suite and feel incredibly positioned as the facilitator. Whether in real time or in an asynchronous manner.
• The combination of highly adaptable and visual work with collaborative tools like forms, comments, timers, and point voting transforms it into a tool I use frequently.

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• Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
• Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
• Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
• More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.

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• For businesses looking to improve their current business processes, I think SAP Signavio Process Transformation Suite is incredibly well-suited.
• In my opinion, SAP Signavio Process Transformation Suite excels in sectors with strict regulatory requirements.
• I think SAP Signavio Process Transformation Suite is the best option when teams from several departments must work together on process design or improvement initiatives because of its real-time collaboration capabilities.

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Signavio is part of our process ownership and is key for visible of end-to-end process

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For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.

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Really great and well designed

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Yes its always available

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Everything is very fast

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I was not able to be in interaction much with Salesforce support team since every feature works the way it should be working. So far I have not experienced any bug or major glitches that would delay the result of my work and performance. There is also a hotline in our company for Salesforce issue but so far I have not used it.

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i contacted support via sap for me via the person who implemented and also via our customer support executive. all 3 channels i was satisfied. of course it was the slowest via the ticket, but even that one i got proper solution in relatively OK time frame

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Real useful trainings and hand ons

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Very complete and useful for day to day operations

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An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes

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Training is taking way longer than expected. We have had more than 50 hours of training and still do not feel proficient enough to do anything meaningful with Process Intelligence. The Process Insights are pretty intuitive but does take a willingness to dig in and explore, but in general good right out of the box.

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Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.

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We were able to end the use of archive versions thanks to SAP Signavio Process Transformation Suite, and everyone has access to the most recent archive. Mac and Windows users can collaborate on a single document. A design tool that spans the concept phase, design phase, and delivery to engineering

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Not really, its easy to comprehend

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Definitely a 10!

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• I would say it's been positive just because as a company, anyone that has access to it can go in there and pull any company information and we're very up to date then on all of our client base. So I would say it's been a very positive impact.

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• With the help of Signavio, we are now much more operationally efficient, which saves money and makes better use of our resources.
• The software's emphasis on collaboration has encouraged innovation within our teams, resulting in original solutions and better project outputs.
• Compliance is crucial for our sector. We have lowered the danger of regulatory problems by maintaining stringent compliance standards with the aid of Signavio.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info