Likelihood to Recommend
Salesforce Partner Management
If you get a call and create a case and put in your notes you can save it and if it needs to go to a different department you can assign it to another queue and they can see it and see all the notes that went into the call. They will have everything they need and will not have to contact you for information.
- Easy to create cases and put in notes, log calls, assign to other users.
- Salesforce is very user- friendly
- Strong program, can handle many users all at the same time.
- One thing is, you have to put the time you took on the case if you edited it. I would like to change the name or a note and not have to go back and put how long it took.
- Reports can sometimes be hard to create.