Item: Salesforce Partner Management
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Salesforce Partner Management is being used to increase engagement with our company's partners and alliances. It is aimed to decrease the lifecycle of the on-boarding process, while enabling out partners with customers' information and remove friction. With Salesforce Partner Management we also keep track of partner engagement, quickly identify bottlenecks, and focus on solutions.

Pros and Cons

Partners management in one platform
Advancing on-boarding experience
Information sharing based on the type of the partnership

Pricing bundles for the users
Access to features based on the role within the company
Product guidance and onboarding material for different levels of the users

Most Important Features

Personalization of partner's experiences
Customer base information sharing
Dashboard with widgets
Integrations

Return on Investment

Shorter lifecycle of the on-boarding for partners
Less confusion on being on the same page with internal and external stakeholders
Growth in our customer base thanks to partners

Alternatives Considered

TUNE

Tune provides great on-boarding experience for new users, but the functionality of the product itself is limited. For example if you multiple partners worldwide who sell your product, Salesforce CRM integration is a must to achieve business goals. Salesforce ecosystems helps to avoid having multiple tools and licenses. One big differentiator is that Salesforce Partner Managements allows for personalization that is user-friendly, while with Tune user is expected to do some coding.

Key Insights

Do you think Salesforce Partner Management delivers good value for the price?

Not sure

Are you happy with Salesforce Partner Management's feature set?

Yes

Did Salesforce Partner Management live up to sales and marketing promises?

Yes

Did implementation of Salesforce Partner Management go as expected?

Yes

Would you buy Salesforce Partner Management again?

Yes

Other Software Used

Salesforce Experience Cloud, Salesforce Audience Studio, Datadog

Likelihood to Recommend

For partners on-boarding and information sharing this tool is a perfect fit. It also fits well for admin users as it helps to consolidate all information in one place with most common integrations being supported by Salesforce. So far we've been dipping our toes with this product, but in the future look forward to expanding on functionalities that we utilize in business processes.

Salesforce Partner Management for growing companies that used Tune

Overall Satisfaction with Salesforce Partner Management