TrustRadius

Salesforce Starter vs. Zoho ContactManager (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Starter
Score 8.3 out of 10
Small Businesses (1-50 employees)
Salesforce Starter (formerly Salesforce Essentials) is a small business CRM that replaces the former SalesforceIQ product. It is priced at $35 per user, on a monthly basis, or at $25 per month for if billed annually ($300) and can be tried free for 14 days on a trial.
$35
per month per user
Zoho ContactManager (discontinued)
Score 8.5 out of 10
N/A
Zoho ContactManager is designed to provide a unified view of contacts for teams.N/A
Pricing
Salesforce StarterZoho ContactManager (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Salesforce StarterZoho ContactManager (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Salesforce StarterZoho ContactManager (discontinued)
Top Pros
Top Cons

No answers on this topic

Features
Salesforce StarterZoho ContactManager (discontinued)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesforce Starter
9.1
2 Ratings
17% above category average
Zoho ContactManager (discontinued)
-
Ratings
Customer data management / contact management9.02 Ratings00 Ratings
Territory management9.52 Ratings00 Ratings
Opportunity management8.02 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.52 Ratings00 Ratings
Quote & order management9.01 Ratings00 Ratings
Interaction tracking9.52 Ratings00 Ratings
Channel / partner relationship management9.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesforce Starter
7.4
2 Ratings
2% below category average
Zoho ContactManager (discontinued)
-
Ratings
Lead management7.42 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesforce Starter
9.0
1 Ratings
18% above category average
Zoho ContactManager (discontinued)
-
Ratings
Task management9.01 Ratings00 Ratings
Billing and invoicing management9.01 Ratings00 Ratings
Reporting9.01 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesforce Starter
9.0
1 Ratings
18% above category average
Zoho ContactManager (discontinued)
-
Ratings
Forecasting9.01 Ratings00 Ratings
Pipeline visualization9.01 Ratings00 Ratings
Customizable reports9.01 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesforce Starter
9.1
2 Ratings
19% above category average
Zoho ContactManager (discontinued)
-
Ratings
Custom fields9.52 Ratings00 Ratings
Custom objects9.01 Ratings00 Ratings
Scripting environment9.01 Ratings00 Ratings
API for custom integration9.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Salesforce Starter
9.3
2 Ratings
12% above category average
Zoho ContactManager (discontinued)
-
Ratings
Single sign-on capability9.52 Ratings00 Ratings
Role-based user permissions9.02 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesforce Starter
9.0
1 Ratings
21% above category average
Zoho ContactManager (discontinued)
-
Ratings
Social engagement9.01 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesforce Starter
9.0
1 Ratings
22% above category average
Zoho ContactManager (discontinued)
-
Ratings
Marketing automation9.01 Ratings00 Ratings
Compensation management9.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesforce Starter
9.5
2 Ratings
25% above category average
Zoho ContactManager (discontinued)
-
Ratings
Mobile access9.52 Ratings00 Ratings
Best Alternatives
Salesforce StarterZoho ContactManager (discontinued)
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Affinity
Affinity
Score 8.9 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.6 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce StarterZoho ContactManager (discontinued)
Likelihood to Recommend
9.5
(2 ratings)
10.0
(1 ratings)
User Testimonials
Salesforce StarterZoho ContactManager (discontinued)
Likelihood to Recommend
Salesforce
SalesforceIQ is a perfect CRM to start with and get your organization used to tracking customer contact. It was an easy setup and well adopted. It allowed us to rollout completely in just 30 days. We have seen a large increase in our ability to communicate. It may be lacking in some items if you already have a tracking method but was the perfect starting point for us.
Melanie Zehr | TrustRadius Reviewer
Melanie Zehr
VP of Operations
Read full review
Discontinued Products
Zoho ContactManager [is great at] being able to track interactions for all users. We love that you can access information through the mobile app and makes it super easy to import contacts and create tasks very quickly. So many options and we like that we have the ability to customize fields. Zoho ContactManager does a great job of being able to follow up and track interactions.
Rebekah Longenecker | TrustRadius Reviewer
Rebekah Longenecker
Customer Success Manager
Read full review
Pros
Salesforce
  • CRM Managment
  • Streamlining Sales Funnel
  • Providing data sets and analytics
Verified User
Anonymous
Read full review
Discontinued Products
  • Mobilbity
  • Email automation
  • Tracking interactions
  • Tracking future interactions
Rebekah Longenecker | TrustRadius Reviewer
Rebekah Longenecker
Customer Success Manager
Read full review
Cons
Salesforce
  • SalesforceIQ has some reporting items that are a little harder to easily uncover but I have found work arounds or manually created reporting to get that information, such as number of times a salesperson was at a location.
  • Some of the upgrade items I would like to see are available in salesforce sales cloud that allow easier automation for marketing.
Melanie Zehr | TrustRadius Reviewer
Melanie Zehr
VP of Operations
Read full review
Discontinued Products
  • Nothing at this time
Rebekah Longenecker | TrustRadius Reviewer
Rebekah Longenecker
Customer Success Manager
Read full review
Alternatives Considered
Salesforce
We selected SalesforceIQ over Insightly because of the email automation they offered. Their app also seemed to be a little more robust. I highly recommend a trial before you make a decision. The trial with SalesforceIQ is what sold us on the product
Melanie Zehr | TrustRadius Reviewer
Melanie Zehr
VP of Operations
Read full review
Discontinued Products
Zoho ContactManager [is] easy to learn, use, and the setup is quick! We love the ability to track interactions and future interactions via desktop and mobile app which works great since travel frequently for work and conferences. We also use Zoho ContactManager's email automation which saves time and brings in leads for our company.
Rebekah Longenecker | TrustRadius Reviewer
Rebekah Longenecker
Customer Success Manager
Read full review
Return on Investment
Salesforce
  • Not budget friendly for smaller start-ups.
Verified User
Anonymous
Read full review
Discontinued Products
  • None at this time
Rebekah Longenecker | TrustRadius Reviewer
Rebekah Longenecker
Customer Success Manager
Read full review
ScreenShots

Salesforce Starter Screenshots

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