Salesforce Starter vs. Zoho ContactManager (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Starter
Score 8.7 out of 10
Small Businesses (1-50 employees)
Salesforce Starter (formerly Salesforce Essentials) is a small business CRM that replaces the former SalesforceIQ product. It is priced at $35 per user, on a monthly basis, or at $25 per month for if billed annually ($300) and can be tried free for 14 days on a trial.
$35
per month per user
Zoho ContactManager (discontinued)
Score 8.5 out of 10
N/A
Zoho ContactManager is designed to provide a unified view of contacts for teams.N/A
Pricing
Salesforce StarterZoho ContactManager (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Salesforce StarterZoho ContactManager (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Salesforce StarterZoho ContactManager (discontinued)
Features
Salesforce StarterZoho ContactManager (discontinued)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesforce Starter
8.8
7 Ratings
13% above category average
Zoho ContactManager (discontinued)
-
Ratings
Customer data management / contact management8.07 Ratings00 Ratings
Territory management7.87 Ratings00 Ratings
Opportunity management9.17 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.76 Ratings00 Ratings
Quote & order management9.15 Ratings00 Ratings
Interaction tracking8.36 Ratings00 Ratings
Channel / partner relationship management9.75 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesforce Starter
7.8
6 Ratings
2% above category average
Zoho ContactManager (discontinued)
-
Ratings
Lead management7.86 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesforce Starter
8.5
5 Ratings
11% above category average
Zoho ContactManager (discontinued)
-
Ratings
Task management9.45 Ratings00 Ratings
Billing and invoicing management7.05 Ratings00 Ratings
Reporting9.15 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesforce Starter
9.2
5 Ratings
19% above category average
Zoho ContactManager (discontinued)
-
Ratings
Forecasting9.25 Ratings00 Ratings
Pipeline visualization8.95 Ratings00 Ratings
Customizable reports9.45 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesforce Starter
8.0
6 Ratings
5% above category average
Zoho ContactManager (discontinued)
-
Ratings
Custom fields8.36 Ratings00 Ratings
Custom objects8.35 Ratings00 Ratings
Scripting environment7.25 Ratings00 Ratings
API for custom integration8.35 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Salesforce Starter
9.1
6 Ratings
9% above category average
Zoho ContactManager (discontinued)
-
Ratings
Single sign-on capability9.16 Ratings00 Ratings
Role-based user permissions9.16 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesforce Starter
7.8
5 Ratings
5% above category average
Zoho ContactManager (discontinued)
-
Ratings
Social engagement7.85 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesforce Starter
7.7
5 Ratings
4% above category average
Zoho ContactManager (discontinued)
-
Ratings
Marketing automation8.05 Ratings00 Ratings
Compensation management7.45 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesforce Starter
8.6
6 Ratings
13% above category average
Zoho ContactManager (discontinued)
-
Ratings
Mobile access8.66 Ratings00 Ratings
Best Alternatives
Salesforce StarterZoho ContactManager (discontinued)
Small Businesses
Salesmate
Salesmate
Score 9.9 out of 10
Cloze
Cloze
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 7.6 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 7.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce StarterZoho ContactManager (discontinued)
Likelihood to Recommend
9.1
(7 ratings)
10.0
(1 ratings)
Likelihood to Renew
4.0
(1 ratings)
-
(0 ratings)
Usability
8.7
(4 ratings)
-
(0 ratings)
User Testimonials
Salesforce StarterZoho ContactManager (discontinued)
Likelihood to Recommend
Salesforce
If you own a business that has complex selling processes or requires integrations with 3rd party tools/systems, you should look at Professional, Enterprise, or Unlimited editions. Salesforce operates very well across pretty much every industry, but not all sales, marketing, and operational processes are created equal. If your marketing process requires a long list of sendable contacts then I would recommend adding on Pardot or Hubspot. Always start small and scale up, to avoid boxing yourself in down the road.
Read full review
Discontinued Products
Zoho ContactManager [is great at] being able to track interactions for all users. We love that you can access information through the mobile app and makes it super easy to import contacts and create tasks very quickly. So many options and we like that we have the ability to customize fields. Zoho ContactManager does a great job of being able to follow up and track interactions.
Read full review
Pros
Salesforce
  • Tracking phone calls is extremely easy when using the app on the iphone. After a phone call is complete it prompts the user to enter in call details.
  • SalesforceIQ also automatically logs emails for us. This has saved us time from entering in information manually.
  • SalesforceIQ was easy to set up and allowed us customization for fields that were relevant to our business.
Read full review
Discontinued Products
  • Mobilbity
  • Email automation
  • Tracking interactions
  • Tracking future interactions
Read full review
Cons
Salesforce
  • Table views can be sorted by column. Filters can be applied, but only to one column. Multi-column filtering like Excel allows would be extremely useful and a big improvement.
  • The ability to quick copy data in a table view would also be helpful, like (ctrl ') in excel.
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Discontinued Products
  • Nothing at this time
Read full review
Usability
Salesforce
The system is very user-friendly on a desktop but lacks mobile friendliness. The Customer relationship manager disappears after the deal is signed. We struggled to get the system in a usable format, which was not cost-effective. The CRM system on desktop was great but way more complicated than it should be.
Read full review
Discontinued Products
No answers on this topic
Alternatives Considered
Salesforce
more expensive but as an industry leader and go, the learning curve pays for itself in ROI in lost time in onboarding
Read full review
Discontinued Products
Zoho ContactManager [is] easy to learn, use, and the setup is quick! We love the ability to track interactions and future interactions via desktop and mobile app which works great since travel frequently for work and conferences. We also use Zoho ContactManager's email automation which saves time and brings in leads for our company.
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Return on Investment
Salesforce
  • It made the job more efficient for staff so they can spend time doing other tasks rather than configuring and maintaining Salesforce Starter.
Read full review
Discontinued Products
  • None at this time
Read full review
ScreenShots

Salesforce Starter Screenshots

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