SAP Build is a low-code app development and automation suite used to visually create apps, automate end-to-end processes, and design business sites with drag-and-drop simplicity. The solution includes a library with more than 300+ prebuilt business content and connectors for SAP and non-SAP systems to help users get started.
$1.82
per month per user
ServiceNow Now Platform
Score 8.6 out of 10
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The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
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Pricing
SAP Build
ServiceNow Now Platform
Editions & Modules
SAP Build Process Automation - Standard User
$1.82
per month per user
SAP Build Process Automation - Advanced User
$15
per month per user
SAP Build Process Automation - Attended Automation
$534
per month
SAP Build Process Automation - Unattended Automation
As mentioned, the integration between SAP Build Work Zone and SAP BPA, SAP S/4HANA, and Ariba was easy to follow once all requirements were met. However, there is not much information, or at least the SAP Documentation is not easy to follow to set up the right landscape that meets all the requirements; this was the case with the IAS and IPS configuration, where we needed the support of BTP Architects.
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
Tutorials on how to be the best at reporting in servicenow
Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
The interface is very modern, web-based, no deep technical knowledge is required to use SAP Build Process Automation. It works with drag and drop, configuration and almost no coding is needed. Actually, we had to write code only for one specific small business logic. All the rest could be done in a no-code manner.
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
There are, for example, great blog writings about automation cases and examples. The studio version is updated often. There are also useful OpenSAP online courses.
We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.
Bubble.io is more user-friendly in comparison with SAP AppGyver. The latter being practically a free tool provides enough functionality to achieve results though while Bubble.io doesn't let you export your projects without a paid subscription. Bubble.io has great initial tour and tutorial integrated into the platform that can be handy for any new beginner while SAP AppGyver can be a little overwhelming.
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
