What users are saying about
38 Ratings
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Score 8.6 out of 100
11 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

SAP Fieldglass

Where SAP Fieldglass does well:
  • Speed through process automation
  • Increased visibility
    on the service delivery
  • Smart processing and operational
    efficiency
    (digital contract creation, pre-defined workflows, automated PO creation and
    confirmations)
  • Better compliance
    and adherence to contract terms using standardized contract/SOW templates and
    enforced rate cards Better transparency
    on the process stage through process tracking Integrated process from bidding to payment
Overall Fieldglass can be used in the areas where an external workforce is involved, whether these are contingent labor resources or services. For material/goods related contracts (software, etc.) the system is in our opinion not suitable.
Erika Thier | TrustRadius Reviewer

Verint Workforce Management

The Verint Monet tool has well suited our needs as we are a smaller-sized contact center and were new to the cloud-based WFM tool world. The Verint Monet team has continued to work with us to integrate changes we have made to our contact center like adding in and customizing our live chat processes along with our new queued call back feature.
Samantha Thompson | TrustRadius Reviewer

Pros

SAP Fieldglass

  • Organized statements of work show the payee which projects they are working on and which are approved for payment
  • Good accountability system that updates in real time and has organized channels of approval
  • Simple approval process brings up what items need to be reviewed and approved with a click of a button
Kyle Moninger | TrustRadius Reviewer

Verint Workforce Management

  • Time off scheduling is easy and automated!
  • Adherence is easy to view and manage
  • Forecasting and scheduling are made easy using Verint [Workforce Management]
Stephanie Claycomb | TrustRadius Reviewer

Cons

SAP Fieldglass

  • The simple display and way you navigate the jobs page is not very intuitive. There could be better information displayed than what is there, and it doesn't always make sense in how you move from one page to another.
  • I really don't like the requirement of the last 5 digits of a candidate's social security number for the "Security ID." Some candidates are reluctant to give that out, when paired with their birth day (also required). I'm not sure why this couldn't be a different piece of information - last 5 of the primary phone number, for example.
  • Some of the field are not well-defined. For example. there is a Resume field, then an Attachments field. And the rate section isn't 100% clear, especially when entering overtime rates or discounted rates.
Elias Cobb | TrustRadius Reviewer

Verint Workforce Management

  • Wish it was not limited to only view 50 Agents at a time
  • The ability to right click and edit schedule easier
  • Day details tab added under Forecasting and Scheduling
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SAP Fieldglass

SAP Fieldglass 7.0
Based on 2 answers
Again, Fieldglass is a strong contender but Fieldglass can be difficult at times to work with and not as supportive as I'd like. As so, I'd be willing to try Beeline or other top competitors
Anonymous | TrustRadius Reviewer

Verint Workforce Management

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP Fieldglass

The easy understanding of the whole platform concept and how SAP Fieldglass help[s] manage different things with effective capabilities. The planning using SAP Fieldglass is good, and the contract management tools also are good and reliable. For the project budgeting via SAP Fieldglass ,results to the accurate calculation and the order management experience is perfect.
Grace Shannon | TrustRadius Reviewer

Verint Workforce Management

Verint gave us a better integration with our ACD system than Genesys did at the time. This reduced the risk of human errors while inputting ACD statistics. Also, the reporting in Verint is better, giving the contact center management better insight into the day-to-day operation. This has helped justify staff reduction.
Anonymous | TrustRadius Reviewer

Return on Investment

SAP Fieldglass

  • Fieldglass has returned significant RoI in terms of reduced rates, reduced number of suppliers and reduced numbers of workers.
  • Fieldglass has simplified and automated the non-employee processes for managers creating more capacity for them to focus on more added value work.
  • Fieldglass has helped reduce the risk and exposure to non-compliant suppliers and spend.
David Tipple | TrustRadius Reviewer

Verint Workforce Management

  • improved our productivity
  • Reduced cost by making sure we have the right staff scheduled allowing VTO and not paying OT
  • also allows us to meet of KPI's
Gary Haworth | TrustRadius Reviewer

Screenshots

SAP Fieldglass

Pricing Details

SAP Fieldglass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Workforce Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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