Likelihood to Recommend Fairly easy to set up and get started even in large enterprises with the help of the configuration tools that come with the product. Also, the workflow engine can be defined with relative ease and monitored. Perhaps this product works very well in an SAP environment as it can be integrated with other SAP products
Read full review Yext is great for bigger clients. If your client has a franchise of any kind, or even multiple locations, that's an ideal use case. For smaller clients, with one location that doesn't change a lot, Yext isn't as viable, and the effort to update maybe ten or fifteen listings would be worth it.
Read full review Pros SAP MDM comes with a workflow engine that can be used by the business to define workflows, run workflows and monitor workflows SAP MDM also enables to create, read, update, and delete master data well across the organization With proper setup, it has helped prevent bad master data in the production environment Read full review Yext is very, very user-friendly and easy to use. Yext provides information within the portal on how you can enhance your listings as well as how you can fix any issues with your listings that may exist. Yext's dedicated account managers can help you with any issues that may arise. For example our location pin on Apple Maps was wrong on one of our clinic listings and our Yext account manager reached out directly to Apple support and fixed the issue. Read full review Cons HANA is used for consolidation and there is adequate room for improvement in the consolidation function Business users can also contribute to improving the business workflows if there were a simple wizard set up for this purpose - at present, contributions are made through IT ticketing system Read full review Cost. This platform offers a lot of powerful features, but it has an expensive barrier to entry. Annual contracts limit flexibility for smaller companies The biggest drawback is that you need to keep your subscription active or listings/citation data will revert back to what it was pre-Yext implementation Read full review Support Rating Have been very impressed with the support we receive from Yext. I always feel I am listened to and if I have any problems or concerns they are quickly addressed. I have multiple ways to obtain support, either technical or strategic support, and they are responsive. I couldn't ask for more.
Read full review Alternatives Considered IBM Infosphere was considered but was much more expensive and also perhaps would have taken more time for initial setup. SAP MDM was selected because we found it easier to work with other SAP products and its ability to integrate well within the overall larger SAP environment and was also easier to configure.
Read full review We use Yext and all the other products mentioned here. Yext overlaps a bit with
BrightLocal , but
BrightLocal acknowledges Yext and thus makes it easy to avoid duplicated work. Each service provides a unique service that we use with our clients. We have been with Yext since its early days and at that time, they were a direct tool to manage a client's online footprint. Yext continues to upgrade its services providing new ways to help clients.
Read full review Return on Investment A positive impact from an ability to leverage a single master data across the entire organization A positive impact from an ability to prevent bad master data in production Not a negative but could have been easier with a wizard set up for users to contribute to modify rules Read full review Yext has absolutely strengthened our SEO performance and has driven leads that perform extremely well. Yext has improved our consultation show rate because all of the clinic information for each of our locations is accurate no matter which website our clients are using to search for the clinic info. Yext has allowed our organization to ensure the correct phone numbers are listed across the web, which increased the number of inbound leads that come into our Call Center. Read full review ScreenShots —