SAP Service Cloud vs. eDesk
SAP Service Cloud vs. eDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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SAP Service Cloud | N/A | SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability. | N/A | |
eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | These are yearly plans paid monthly for using eDesk. Month to month plans are available | ||||||||||||||
More Pricing Information |
SAP Service Cloud | eDesk | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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SAP Service Cloud | eDesk | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SAP Service Cloud | eDesk | |
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Likelihood to Recommend | 8.6 (74 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 8.2 (2 ratings) | - (0 ratings) |
Support Rating | 5.5 (1 ratings) | - (0 ratings) |
Ease of integration | 7.4 (42 ratings) | - (0 ratings) |
SAP Service Cloud | eDesk | |
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Likelihood to Recommend | SAP | eDesk |
Pros | SAP | eDesk |
Cons | SAP | eDesk |
Likelihood to Renew | SAP | eDesk No answers on this topic |
Support Rating | SAP | eDesk No answers on this topic |
Alternatives Considered | SAP | eDesk |
Return on Investment | SAP | eDesk |
ScreenShots | eDesk Screenshots |