TrustRadius

Scribe vs. Stonly

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Scribe
Score 10.0 out of 10
N/A
Scribe automatically creates step-by-step guides for any process completed on a computer. It captures mouse clicks and keystrokes and turns them into editable step-by-step instructions and screenshots instantly. Scribes can be shared to anyone via a link or in-app with team members. They can also be embedded in any other site or platform using HTML. Users can also download a Scribe as a PDF. A Scribe can also be edited in the future if a process changes, and the new version reflects…
$0
per month per user
Stonly
Score 4.5 out of 10
N/A
When users need to explain how a product works to customers, share knowledge with a team, describe workflows for projects, or onboard new employees, Stonly, headquartered in Paris, offers interactive guides.N/A
Pricing
ScribeStonly
Editions & Modules
Basic
$0
per month per user
Pro
$29
per month per user
No answers on this topic
Offerings
Pricing Offerings
ScribeStonly
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ScribeStonly
Considered Both Products
Scribe

No answer on this topic

Stonly
Verified User
Anonymous
Chose Stonly
Intercom and Gist are more focused on Live chat, but the knowledge base is part of their offerings. I love that Stonly is really fleshed out and offers deep features built around the customer education experience.
Verified User
Anonymous
Chose Stonly
Stonly is the only tool we have used for onboarding guides. We also use Zendesk to help create guides, but I don't think that is a good comparison. Stonly is much more focused on being within the application, whereas Zendesk is more documentation driven.
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User Ratings
ScribeStonly
Likelihood to Recommend
10.0
(0 ratings)
9.0
(0 ratings)
Usability
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
ScribeStonly
Likelihood to Recommend
If you need to make any kind of instruction and your programmes are on Chrome you can document any procedure in a matter of minutes, you can then edit it and make extra notes and explain things in more detail. I can't think of any business that could not use this, unless IT block it
Sandra Karamitelios | TrustRadius Reviewer
Sandra Karamitelios
Recruitment Specialist
Read full review
Stonly seems to be very well positioned to handle both the initial customer onboarding and then the help channels for further education.
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • knowledge bases
  • company wikis
  • onboarding
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • More features around tracking and understanding our users.
  • Sometimes run into issues with development and connecting with existing components, which may require rework on our end to get up and running.
Verified User
Anonymous
Read full review
Usability
The layout is easy to follow, when you are looking at their instructions they are very clear and easy to follow, the help section is easy. Once you have learned the control buttons it's very simple. Editing is very easy as you just click on the section, edit what you want. You can delete and copy easily
Sandra Karamitelios | TrustRadius Reviewer
Sandra Karamitelios
Recruitment Specialist
Read full review
No answers on this topic
Alternatives Considered
No answers on this topic
Stonly is the only tool we have used for onboarding guides. We also use Zendesk to help create guides, but I don't think that is a good comparison. Stonly is much more focused on being within the application, whereas Zendesk is more documentation driven.
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • Improved time to market for supporting documents.
  • Provided a way for our content team to be autonomous.
  • Helped us think more outside the box on how we tell user's about our new features.
  • Helped migrate outdated users to our new applications.
Verified User
Anonymous
Read full review
ScreenShots

Scribe Screenshots

Screenshot of Scribe automatically creates step-by-step instruction guides. All these steps and screenshots were automatically generated from the user's clicks and keystrokes.