SeaTable vs. UserVoice

It does well as a CRM for a company to see all of their candidates or clients or whatever they are tracking. The sorting and grouping ability as well as the inclusion of many formula integrations is also helpful to organize content more meaningfully. If you don't have a lot of information that you need to track, this might have more than you require but it is still a great software to use.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback.

• Combination of spreadsheet and database
• Feature rich but still easy to use
• Uncomplicated installation and Maintenance

• User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
• Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
• Reporting. Tags allow to easily filter through ideas for roadmap planning.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• SeaTable is a young company, and I have nothing to criticise, for now. - No solution will fit all use cases, in any event. --- I have found this one to be the most adaptable and complex on the European market. Due to the data location, I am reassured on the subject of GDPR compliance.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I just really liked UserVoice.

It is easy to use even with keyboard only. It has a good documentation and a perfect support.

The day-to-day usability is good. More technical settings require a bit more effort.

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

For the value, you get much more with SeaTable including the statistics and the number of records that can be utilized on the free version. I also thoroughly enjoy the ease of adding formulas and having the reference right inside of the platform to ensure the selection of the correct formula to meet your needs.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Positive: Savings in administrative staffing needs.
• Positive: Customisation allows for real-life workflow management
• Positive: Automation is a goal that SeaTable supports very well.
• Negative: Not many people are familiar with solutions like SeaTable. They are used to working with inflexible (and often not-fit for purpose) administrative systems. They are adept at finding ways to circumvent the issues by using secondary tools, or they wait passively for web developers to deliver the functionality they need. - It is quite difficult to convey the opportunities that SeaTable offers to people who have not used it before. SeaTable cannot be blamed for this, but it creates work in needing to convey this to the organisation's stakeholders. --- I would recommend one person to be assigned the role of SeaTable specialist in an organisation, so that any issues can be quickly resolved.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
• We can track better how many ideas are accepted and released vs rejected ones.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info